Haig Housing’s policies are summarised in the PDF files below. These summary policies constitute the Tenants Handbook and Information Pack, a copy of which was issued to you by your Housing Manager at the start of your tenancy.

The information here supersedes any former information prior to April 2006. Haig Housing is no longer a Registered Social Landlord therefore any references in the Pack referring to the Tenant Services Authority are no longer relevant. Full copies of any of these policies are available on request. The Transfers Policy link below also leads to an Application Form and copy of the full policy.

Please note: As of June 2020, some policies and their summaries are under review and the information stated in these may now be incorrect. If in doubt or if you have any other queries, please use the Contact Us form or call the Trust on 0208 685 5777

Abusive/Threatening Behaviour

Additional Home Assistance Scheme

Annual Visits

Antisocial Behaviour (ASB) and Nuisance


Contractor Code of Conduct

Countering Harassment

Customer Service Standards

Data Protection

Decorating Allowance

Domestic Violence

Equality and Diversity

Fire Safety

Gas Safety

Living in Your Home

Moving Out (Terminating Tenancies)

Mutual Exchange

Paying Your Rent



Rent Arrears

Rent Information

Rent Setting

Repairs and Maintenance: Our Policy

Reporting Repairs

Right to Repair

Service Charge

Succession Rights

Tenant Transfers

Vulnerable Tenants