Contact Numbers and FAQs

Provided below are contact numbers of the partnerships involved in Haig’s Sustainability Programme that you can refer to if you have any questions.

KEY CONTACTS
EV Chargers: Pod Point Set-upSupport Services Team 020 8685 5777
enquiries@haighousing.org.uk
Central Heating & Boiler IssuesRobert Heath 0330 058 6481
SHDF Wave 2.1 project (England)
Including retrofit assessments, solar, isolators etc. in England only
E.ON Advice Team 0333 202 4820 Mon – Fri 9am-5pm (standard landline charges apply)
greenhomesgrant@eonenergy.com
Wales Retrofit Assessments (Impact Energy)For info Sustainability Team 020 8685 5777
sustainability@haighousing.org.uk
To Book a Home Survey with Impact Energy Call – 0800 046 9928
SWITCHEE SMART THERMOSTAT
Switchee Installations0800 133 7957 Mon-Fri 9am to 6pm
install@switchee.com
Help Chat Bot: Switchee
Help with Using the Smart Thermostat0800 133 7957 Mon-Fri 9am to 6pm
support@switchee.com
Help Chat Bot: Switchee
SOLAR PANELS
InstallationE.ON Advice Team 0333 202 4820 Mon – Fri 9am-5pm (standard landline charges apply)
greenhomesgrant@eonenergy.com
Solax App02476 586 998
How will you/E.On contact me?

We will write and/or email you to keep you updated about progress.  Individual appointments will be arranged by E.On or one of their Trusted Contractors via a telephone call. You will receive a letter from Haig Housing letting you know that your home has been identified for support and the name of the company which will be contacting you to arrange your assessment.

   If you are in the North, this will be Thrift Energy Solutions

If you are in the Midlands, this will be Green Home Solutions

      If you are in the South, this will be Surefire MS

Please note that some of the retrofit assessments are being conducted by Greenstorm on behalf of the wider team.

 

What happens if I am out when a surveyor calls?

The contractor will telephone you to arrange a convenient time for the retrofit assessment. If they miss you for whatever reason, they will call back to rearrange.

How are you communicating this to our older residents who are not internet savvy?

We will send regular updates in Newsletters and write letters to inform estates when they should be expecting calls from E.On to begin to arrange appointments. We’d be very grateful if you could share information with neighbours who may not have access to the internet.

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