How will you/E.On contact me?

We will write and/or email you to keep you updated about progress.  Individual appointments will be arranged by E.On or one of their Trusted Contractors via a telephone call. You will receive a letter from Haig Housing letting you know that your home has been identified for support and the name of the company which will be contacting you to arrange your assessment.

   If you are in the North, this will be Thrift Energy Solutions

If you are in the Midlands, this will be Green Home Solutions

      If you are in the South, this will be Surefire MS

Please note that some of the retrofit assessments are being conducted by Greenstorm on behalf of the wider team.

What happens if I am out when a surveyor calls?

The contractor will telephone you to arrange a convenient time for the retrofit assessment. If they miss you for whatever reason, they will call back to rearrange.

How are you communicating this to our older residents who are not internet savvy?

We will send regular updates in Newsletters and write letters to inform estates when they should be expecting calls from E.On to begin to arrange appointments. We’d be very grateful if you could share information with neighbours who may not have access to the internet.