Cost of living

We understand that times are not easy right now. The cost of living crisis impacts us all and we recognise that the future is looking very uncertain. Food, energy and other costs are rising steeply and we are all facing the prospect of stretched household budgets.

If you think you will have difficulties in paying your rent, please contact us as soon as you can. Janet, Lorna and Toni in the Haig Income Team have lots of experience in helping tenants and can signpost to help which might be available to you.

020 8685 5777 (Option 2)


If you are facing difficulties in managing your money and are in debt, please see our debt information page

See below for links to help and advice from many sources including Government and charities

Help for Households

Support available and energy saving tips from the Government’s Help for Households campaign

Help available from the Royal British Legion

The Everyday Needs Grants Programme is designed to allow the RBL to assist people who need help in a quick and easy way with everyday essentials such as kitchen appliances, clothes and energy costs.

If you are eligible for support, you can apply online via the Royal British Legion website

More details about this grant are on the Money Saving Expert website

Universal Credit

If you claim Universal Credit it is your responsibility to make sure that your journal details are up to date

Please make sure that your Universal Credit journal states that you are a Veteran or a partner (this includes ex-partners) or if you have mental health issues – these can be picked up as alerts by the Armed Forces Champion and by other initiatives run by the DWP.

You can check whether you need to apply for Universal Credit and check your benefit entitlement or use the Benefit Calculator

More infomation can be found here:

Fuel bills – help available

Help and advice

Citizens Advice Bureau

Telephone: For England call 03444 111 444 For Wales: 03444 772 020 For Scotland 0808 800 0006 free from mobiles
Alternatively you can contact your local office, details can be found at the following website.


Telephone: 0808 800 44 44
Free housing advice line available Monday – Friday 8.00am – 8.00pm and 9.00am – 5.00pm Weekends

National Debt Line

Telephone: 0808 808 4000 Monday – Friday 9.00am to 8.00pm and 9.30am to 1.00pm Saturdays.

Step Change

Telephone: 0800 138 1111 Monday – Friday 8.00am – 8.00pm and 8.00am to 4pm Saturdays.


Help from other sources:


Money saving links:

Help for veterans

Haig Housing has charitable funds which are available for eligible tenants

ABF – the Soldiers Charity

From helping wounded soldiers to adapt to life after service, to assisting elderly veterans to keep their independence, the ABF offer support in six key areas: independent living, elderly care, education and employability, mental fitness, families and housing.

In all cases ABF The Soldiers’ Charity does not accept direct applications.  Applications must be submitted through the soldier or veteran’s Regimental or Corps Association.  All applications are means tested.  Each application is considered on its own merits.

If you are a Veteran, spouse/civil partner, widow, widower, parent/carer of a dependent child/children of a Veteran please contact your local SSAFA office or the Royal British Legion or, if in Scotland, contact PoppyScotland.

Royal AirForce Benevolent Fund

The RABF provides a range of financial grants for those on low incomes or those struggling to cover unexpected or unaffordable one-off costs.

The Royal Navy Benevolent Trust

Financial assistance to help those who are serving or served as Warrant Officers and below in the Royal Navy & Royal Marines and their dependents who find themselves in difficulty.

Royal Navy Officers’ Charity (RNOC)

Provides benevolence to both serving and retired officers of the Royal Navy (RN, RM and QARNNS), their spouses, former spouses and dependents who are in need of financial support.

Veterans Gateway

Telephone: 0808 802 1212 Available 7 days a week 24 hours a day
Text: 81212

SSAFA: The Armed Forces Charity

By Post: SSAFA, 4 St Dunstan’s Hill, London, EC3R 8AD
Telephone: 0800 731 4880 Monday – Friday 9.00am – 5.30pm (Message service available at all other times)

Royal British Legion

By Post: Royal British Legion, 199 Borough High Street, London, SE1 1AA
Telephone: 0808 802 8080 Available 7 days a week between 8.00am – 8.00pm

Veterans UK

Post: Veterans UK, MOD, Norcross, Thonton Cleveleys, FY5 3WP
Telephone: 0808 1914 218 Monday – Friday 8.00am – 5.00pm

Contact Us

Want to speak with us, make a payment or report a repair. Contact us in a way that suits you best, find out how below.

My Haig Portal

This is under construction and when it’s live you will be able to check your rent statement, make a payment or report a repair online


Main switchboard – 020 8685 5777
Opening Hours: Mon – Fri 9am – 5pm

Call us between 9am and 5pm Monday to Friday. Outside our normal working hours, or during special circumstances, this number will be answered by an out of hours service.

For maintenance emergencies, please state that you are a Haig Housing Trust tenant and the nature of your emergency.

For gas emergencies or if you smell gas, please call 0800 111 999

PR & Media

For out-of-hours media enquiries, please call Patrick Lyster-Todd
07973 435754

Contact Form

We will respond to all your enquiries, sent via our contact us form, within 5 working days.



Repairs can be reported by telephone and by email

Report a repair

Head Office

Haig Housing Trust
Mountbarrow House
12 Elizabeth Street
London, SW1W 9RB