Cost of living
We understand that times are not easy right now. The cost of living crisis impacts us all and we recognise that the future is looking very uncertain. Food, energy and other costs are rising steeply and we are all facing the prospect of stretched household budgets.
If you think you will have difficulties in paying your rent, please contact us as soon as you can. Janet, Lorna and Toni in the Haig Income Team have lots of experience in helping tenants and can signpost to help which might be available to you.
020 8685 5777 (Option 2)
If you are facing difficulties in managing your money and are in debt, please see our debt information page
See below for links to help and advice from many sources including Government and charities
Help for Households
Support available and energy saving tips from the Government’s Help for Households campaign
Help available from the Royal British Legion
The Everyday Needs Grants Programme is designed to allow the RBL to assist people who need help in a quick and easy way with everyday essentials such as kitchen appliances, clothes and energy costs.
If you are eligible for support, you can apply online via the Royal British Legion website
More details about this grant are on the Money Saving Expert website
If you claim Universal Credit it is your responsibility to make sure that your journal details are up to date
Please make sure that your Universal Credit journal states that you are a Veteran or a partner (this includes ex-partners) or if you have mental health issues – these can be picked up as alerts by the Armed Forces Champion and by other initiatives run by the DWP.
Fuel bills – help available
- If you are struggling to pay your gas and electricity bills, Citizens Advice recommends contacting your supplier directly and offering to come up with a payment plan
- If you are on a prepayment meter and you can’t afford to top up, you can get temporary credit from your supplier, but you’ll have to pay this back
- You may be able to repay your debt directly from your benefits through the Fuel Direct Scheme
- A number of suppliers and charities offer grants and scheme to help pay off energy debts
- The government has also announced a range of support to help people with energy bills including a £400 grant to all UK households from October
- Warm Home Discount Scheme
- Winter fuel payment – if you were born on or before 25 September 1956 you could get between £250 and £600 to help you pay your heating bills
- Cold Weather Payment
- British Gas Energy Trust– help available for energy debt – you don’t have to be a British Gas customer to access this service
- Details of the Warm Home Discount Scheme from U Switch https://www.uswitch.com/gas-electricity/guides/warm-home-discount/
- Money Saving Expert
- Turn2Us is a national charity providing practical help to people who are struggling financially
- Energy advice for older people AgeUK
- Some simple tips to reduce your energy bills
Help and advice
Citizens Advice Bureau
Telephone: For England call 03444 111 444 For Wales: 03444 772 020 For Scotland 0808 800 0006 free from mobiles
Alternatively you can contact your local office, details can be found at the following website.
Telephone: 0808 800 44 44
Free housing advice line available Monday – Friday 8.00am – 8.00pm and 9.00am – 5.00pm Weekends
National Debt Line
Telephone: 0808 808 4000 Monday – Friday 9.00am to 8.00pm and 9.30am to 1.00pm Saturdays.
Telephone: 0800 138 1111 Monday – Friday 8.00am – 8.00pm and 8.00am to 4pm Saturdays. https://www.stepchange.org/
Help from other sources:
- Local Housing allowance – Local Authority (Where the claimant or both claimants are over state benefit age)
- Council Tax reduction – Local Authority
- Pension Credits www.gov.uk/pension-credit
- Income Support Scheme for the Self Employed www.understandinguniversalcredit.gov.uk/
- Discretionary Housing Payments: www.gov.uk/government/publications/claiming-discretionary-housing-payments/claiming-discretionary-housing-payments
- Armed Forces Champions DWP London and Essex
- If you need the support of a Foodbank, check out the Trussell Trust website
Money saving links:
- Cheap ‘social tariffs’ for broadband if you are receiving benefits
- Free & money-off deals at Money Saving Central
- Cost of living ‘survival guide’ by MoneySavingExpert
- Scotland Cost of living payment You may be able to get an extra payment to help with the cost of living if you’re getting certain benefits or tax credits.
Help for veterans
Haig Housing has charitable funds which are available for eligible tenants
ABF – the Soldiers Charity
From helping wounded soldiers to adapt to life after service, to assisting elderly veterans to keep their independence, the ABF offer support in six key areas: independent living, elderly care, education and employability, mental fitness, families and housing.
In all cases ABF The Soldiers’ Charity does not accept direct applications. Applications must be submitted through the soldier or veteran’s Regimental or Corps Association. All applications are means tested. Each application is considered on its own merits.
If you are a Veteran, spouse/civil partner, widow, widower, parent/carer of a dependent child/children of a Veteran please contact your local SSAFA office or the Royal British Legion or, if in Scotland, contact PoppyScotland.
Royal AirForce Benevolent Fund
The RABF provides a range of financial grants for those on low incomes or those struggling to cover unexpected or unaffordable one-off costs.
The Royal Navy Benevolent Trust
Financial assistance to help those who are serving or served as Warrant Officers and below in the Royal Navy & Royal Marines and their dependents who find themselves in difficulty.
Royal Navy Officers’ Charity (RNOC)
Provides benevolence to both serving and retired officers of the Royal Navy (RN, RM and QARNNS), their spouses, former spouses and dependents who are in need of financial support.
Telephone: 0808 802 1212 Available 7 days a week 24 hours a day
SSAFA: The Armed Forces Charity
By Post: SSAFA, 4 St Dunstan’s Hill, London, EC3R 8AD
Telephone: 0800 731 4880 Monday – Friday 9.00am – 5.30pm (Message service available at all other times)
Royal British Legion
By Post: Royal British Legion, 199 Borough High Street, London, SE1 1AA
Telephone: 0808 802 8080 Available 7 days a week between 8.00am – 8.00pm
Post: Veterans UK, MOD, Norcross, Thonton Cleveleys, FY5 3WP
Telephone: 0808 1914 218 Monday – Friday 8.00am – 5.00pm
Want to speak with us, make a payment or report a repair. Contact us in a way that suits you best, find out how below.
Fundraising - Patrick Lyster-Todd
PR & Media - Patrick Lyster-Todd
Development Team - William Lindsay
Grounds Maintenance Team
My Haig Portal
This is under construction and when it’s live you will be able to check your rent statement, make a payment or report a repair online
Main switchboard – 020 8685 5777
Opening Hours: Mon – Fri 9am – 5pm
Call us between 9am and 5pm Monday to Friday. Outside our normal working hours, or during special circumstances, this number will be answered by an out of hours service.
For maintenance emergencies, please state that you are a Haig Housing Trust tenant and the nature of your emergency.
For gas emergencies or if you smell gas, please call 0800 111 999
PR & Media
For out-of-hours media enquiries, please call Patrick Lyster-Todd
We will respond to all your enquiries, sent via our contact us form, within 5 working days.
Repairs can be reported by telephone and by email
Haig Housing Trust
12 Elizabeth Street
London, SW1W 9RB