Apply for housing
1. Check your eligibility

Eligibility:

  • Regular Armed Forces connection (any rank or rating)
  • Served for a minimum of three years or been discharged early through redundancy/medical grounds
  • Been given a discharge date within six months, if still currently serving
  • In certain circumstances those who have served in the Reserve Forces, the Merchant Navy or Fishing fleets may be eligible (please contact us to check this)
  • A widow/er (with or without dependants) of a person who would have been eligible as above
  • A separated or divorced spouse/partner/civil partner (with or without dependants) of a Service person (serving or former)

Housing need is defined as:

  • You are currently homeless, threatened with homelessness, inadequately or inappropriately housed or other circumstances which mean you need to move
  • You are without the financial resources to rent, or continue to rent, in the private sector or to buy your own home

Your current housing situation will be assessed and taken into account. For further information, please consult the Application and Property Allocation Guide 2024.

2. Before you apply

If you have a question about your eligibility, please contact our Housing Options team at
[email protected] or 020 8685 5777 (option 3).

Please see the ‘Where do you want to live?’ page for property location, availability and vacancies. You can submit an application even if we don’t currently have vacant properties in the area you want to live in.

3. Information needed to complete your application

When filling out the application form, please make sure you have referred to or downloaded the following documents:

Property location map
Guide to bedroom and occupancy levels
Privacy notice for applicants

As part of your application, we ask for your National Insurance number. As a number that is unique to yourself, we ask for this information to ensure that no duplicate application forms are submitted. This information will be stored securely in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

4. Making your application
  • If you meet the eligibility criteria, please download the application form. Please download this as an Adobe Acrobat Document and save it onto your computer before completing it.
  • Once you’ve completed and saved the form, please email it as an attachment to [email protected]
  • Note that applications can take up to 4 weeks to process

Alternatively, you can download and print a paper copy of the form and send it to:

Mountbarrow House
12 Elizabeth Street
London, SW1W 9RB

You can also call 020 8685 5777 (option 3) and request an application to be sent to you in the post.

If you require Immigration Support, the Armed Families Federation (AFF) Foreign & Commonwealth team offers qualified immigration advice to members of the UK Armed Forces, Veterans and their immediate family members who are eligible to apply for a visa to enter or remain in the UK under the Armed Forces rules.

5. What happens next?

You will receive a written response within 4 weeks letting you know if you have been accepted onto our housing register, and the reason why if not.

Once you are on our housing register, we will contact you when a suitable property becomes available and request further information to support your application (e.g. proof of service in the Armed Forces, details of income and proof of your right to rent).

If you do not hear from us, this is because we do not currently have any properties which suit your requirements. Your details will be kept on the housing register for two years.