Estate Surveyors - recruiting for two positions

Position 1: Permanent, to Cover Operational area 2 Central & East (including London, Kent, Essex and Norfolk) c.666 properties

Position 2: Fixed Term Contract for 1 year, to cover Operational Area 3 Central & West (Including Berkshire, Oxfordshire, Hampshire, Wiltshire, Cornwall and Gloucestershire) c.402 properties

Salary £34,000-£38,000 pa dependent on experience + car allowance £5,425 pa

Haig Housing is a charitable housing association with some 1,500 properties in small estates throughout the UK which it lets to ex-Service people and their families.

We are looking for two capable and experienced Estate Surveyors for our Property Services Team, to provide a professional, technical and practical building surveying approach to the delivery of all surveying functions on behalf of the Trust to ensure that legal and statutory obligations are met.

These are home based positions with frequent travel involved. You will ideally have a formal qualification (minimum HNC) in a building related discipline or a minimum of 5 years’ experience in a similar role. You will be customer focused, a good communicator with excellent problem solving skills including dealing with customer complaints.

You will be provided with IT equipment for home working and supported by our Head Office in Morden, South London. Haig offers generous benefits including a company pension, optional private medical insurances and a 3x salary death in service benefit.

Applications by CV and covering letter to humanresources@haighousing.org.uk by the closing date of 12 noon on 25th November 2021.

Estate Surveyor Job Description

Estate Surveyor Summary T&Cs

Permanent, full time

Based in Morden

£26,000 per annum

Haig Housing Trust’s charitable mission and values are to house the ex-Service community and their families, and we are the leading housing charity in this field. We are excited to be recruiting an Office Administrator to our busy Support Services department. This job is largely office based but there are opportunities for some home working.

You will join a small, highly motivated team in providing a full and professional administrative service throughout the charity, ensuring excellent standards of customer service for beneficiaries and colleagues. You will be experienced in Microsoft office programmes and databases such as Civica Cx.

At Haig our employees are at the core of our business. We are committed to developing our people and supporting their work-life balance in response to the changing demands and circumstances in life.

Applications should be by CV and covering letter to humanresources@haighousing.org.uk by the closing date of 12 noon on Friday 5th November.

Operations Administrator Job Description

Operations Administrator Summary T&Cs


HOUSING MANAGER

(Patch 1, South of England and Belfast)
Permanent

Haig Housing is a charitable housing association with some 1,500 properties in small estates throughout the UK, which it lets to ex-Service people and their families.

We are looking for a capable and experienced Housing Manager to cover some c200 properties in the South of England, stretching from Hampshire down to Cornwall, and also Belfast. The successful applicant will be based centrally in the area, own their own vehicle and work from home when not required on the estates, helping our beneficiaries to maintain their tenancies and ensuring the Trust’s objectives of providing a caring service. Empathy with and understanding of the ex-Service community will be an advantage. You will interview and assess potential tenants, monitor and apply housing legislation to the Trust’s processes, and conduct pre and post inspections to ensure quality of repair work in accordance with Haig policy.

You will be provided with IT equipment for home working and supported by our Head Office in Morden, South London. Haig offers generous benefits including a company pension, optional private medical insurances and a 3x salary death in service benefit.

Applications by CV and covering letter to humanresources@haighousing.org.uk by the closing date of 12th November 2021.

Interviews for those that are shortlisted will be scheduled for Thursday 18th and Friday 19th of November.

Housing Manager Job Description

Housing Manager Summary T&Cs

As part of an exciting UK-wide improvement programme and with a plan to spend in excess of £40 million over the next five years, Haig Housing Trust recently completed a major repair and renovation project on the Hampstead estate.

Southwood Court in Hampstead is a 1920s Grade II listed Arts and Crafts style building with 24 flats.

Rather than continuing with the piecemeal approach to repair and maintenance, a major refurbishment and renovation programme was put in place specifically for the windows, chimneys, brickwork, external joinery and drains.

Not only did the project need to have as little disruption as possible to the residents who remained in their homes throughout the works, it also needed to satisfy the planning requirements of the Hampstead Gardens Suburbs Trust (HGST) which sets out strict conditions on the quality of work on these listed buildings.

The main contractor, Niblock Builders Limited, had the level of professionalism needed to complete the works to the highest possible standards. In line with Haig Housing’s drive for sustainability, the objective was to maintain rather than renew and this required specialist joinery subcontractors to carry out specific renovation work.

It is testament to Niblock’s communication that over the eight months of intense and intrusive works, there were no formal complaints and the residents were indeed complimentary throughout. Mrs Jean Hudson, who has been a resident on the estate for 60 years said “The contractors, Niblick and RepairCare (window specialists) were both very professional, worked to a high standard of craftsmanship and were pleasant and accommodating to tenants’ needs. There was some noise and dust and the scaffolding kept our rooms dark, but the end result is well worth the temporary discomfort.The building looks much smarter now and is in better condition.”.

The HGST inspecting Architect was delighted and pleasantly surprised at the excellent quality of works which has transformed the estate. Tim Stockings, Chief Executive of Haig Housing said “this is the type of project we expect to replicate across all of our estates - happy residents, a sustainable and low maintenance repair programme and a good contractor relationship”.

This is one of the first of the planned estate improvements and over the next five years you will see many internal and external improvements being made to properties across the UK.


Southwood Court window showing the extent of the disrepair
Southwood Court window showing the extent of the disrepair
Repaired window
The same window following the repair work


If you have problems paying your rent

At Haig, we provide homes to improve the lives of Veterans and their families. We understand that your home is everything. We also understand that things can get overwhelming at times; getting advice is often the first step to putting you back in control.

There are many pressures on us all at the moment. Reductions in Universal Credit, increases in fuel bills and other expenses place a huge strain on finances. Combined with the end of the Furlough scheme, which may create more redundancies or changes to working hours, the future may be looking a little uncertain for you.

If you think you might struggle to pay your rent, don’t ignore the problem. Talk to us as soon as possible. Whether the problem is caused by a change of circumstances, a budgeting difficulty or a cut in benefits, you can take some important steps to help get yourself back in control.

It’s understandable that you might be afraid of explaining you’re going to be late with the rent but it’s far better to get the issue out in the open.

Please contact the Incomes Team at Haig Housing as soon as you think that there might be a problem. Jan, Lorna and Toni have many years of experience in housing and in helping people. If they can’t you help directly, they can signpost you to where you can get help.

There are some practical steps that you can also take such as adding notes to your Universal Credit journal to say that you are a Veteran or a partner (this includes ex-partners) or if you have mental health issues – these can be picked up as alerts by the Armed Forces Champion and by other initiatives run by the DWP.

020 8685 5777 (option 2)

incomes@haighousing.org.uk


Don’t wait - Seek advice - Get help

There are many agencies which can provide support:

Universal Credit: www.gov.uk/universal-credit

Local Housing allowance - Local Authority (Where the claimant or both claimants are over state benefit age)

Benefit Calculator www.gov.uk/benefits-calculators

Council Tax reduction - Local Authority

Pension Credits www.gov.uk/pension-credit

Income Support Scheme for the Self Employed www.understandinguniversalcredit.gov.uk/

Discretionary Housing Payments: www.gov.uk/government/publications/claiming-discretionary-housing-payments/claiming-discretionary-housing-payments

Armed Forces Champions DWP London and Essex

U Switch www.uswitch.com/

WHERE YOU CAN GET HELP AND ADVICE

Citizens Advice Bureau

Telephone: For England call 03444 111 444 For Wales: 03444 772 020 For Scotland 0808 800 0006 free from mobiles
Alternatively you can contact your local office, details can be found at the following website.
Website: www.citizensadvice.org.uk

Shelter

Telephone: 0808 800 44 44
Free housing advice line available Monday - Friday 8.00am – 8.00pm and 9.00am – 5.00pm Weekends
Website: www.shelter.org.uk

FOR HELP AND ADVICE IN DEALING WITH FINANCIAL DIFFICULTIES

National Debt Line

Telephone: 0808 808 4000 Monday – Friday 9.00am to 8.00pm and 9.30am to 1.00pm Saturdays.

Step Change

Telephone: 0800 138 1111 Monday – Friday 8.00am – 8.00pm and 8.00am to 4pm Saturdays. https://www.stepchange.org/

FORMER AND CURRENT SERVICES ADVICE

Veterans Gateway

Telephone: 0808 802 1212 Available 7 days a week 24 hours a day
Text: 81212
Website: www.veteransgateway.org.uk

SSAFA: The Armed Forces Charity

By Post: SSAFA, 4 St Dunstan’s Hill, London, EC3R 8AD
Telephone: 0800 731 4880 Monday – Friday 9.00am – 5.30pm (Message service available at all other times)
Website: www.ssafa.org.uk

Royal British Legion

By Post: Royal British Legion, 199 Borough High Street, London, SE1 1AA
Telephone: 0808 802 8080 Available 7 days a week between 8.00am – 8.00pm
Website: www.britishlegion.org.uk

Veterans UK

Post: Veterans UK, MOD, Norcross, Thonton Cleveleys, FY5 3WP
Email: Veterans-uk@mod.uk
Telephone: 0808 1914 218 Monday – Friday 8.00am – 5.00pm
Website: www.gov.uk/veterans-uk

Operations Officer

Permanent

Based in Morden

£25,500 per annum

Haig Housing Trust’s charitable mission and values are to house the ex-Service community and their families, and we are the leading housing charity in this field. We are excited to be recruiting an Operations Officer to our busy Operations and Allocations department.

You will join a small, highly motivated team, ensuring excellent standards of customer service. You will have demonstrable experience in delivering high quality lettings and allocations services. You will be experienced in Microsoft office programmes and housing databases such as Civica Cx. You will be a good communicator, highly organised with excellent administration skills, and able to work collaboratively across all departments of the company.

At Haig our employees are at the core of our business. We are committed to developing our people and supporting their work-life balance in response to the changing demands and circumstances in life.

Applications by CV and covering letter to humanresources@haighousing.org.uk by the closing date of 12 noon on 2nd November 2021.

Operations Officer Job Description

Operations Officer Summary T&Cs

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3 year fixed term contract

£43,000 pa + car allowance £5,425 pa

Haig Housing is a charitable housing association with some 1,500 properties in small estates throughout the UK which it lets to ex-Service people and their families.

We are looking for a capable and experienced Project Manager for our Property Services Team, to procure, manage and deliver the Trust’s major works, cyclical maintenance, planned and improvement programmes. The successful applicant will own their own vehicle and work from home. This job involves extensive travel throughout the UK.

A formal qualification (minimum HNC) in a building related discipline is essential. You will be customer focused, a good communicator with excellent problem solving skills and strong experience in contract management and administration. You will have proven knowledge and experience in building safety and all aspects of H&S.

You will be provided with IT equipment for home working and supported by our Head Office in Morden, South London. Haig offers generous benefits including a company pension, optional private medical insurances and a 3x salary death in service benefit.

Applications by CV and covering letter to humanresources@haighousing.org.uk by the closing date of 12 noon on 25th November 2021.

Project Manager Job Description

Project Manager Summary T&Cs

Improving our communications - Haig Housing’s new texting service

We’re here to support you and are continually developing innovative ways to improve the quality of our communications with you.

Over the next few months we will be rolling out a new text service which will start with alerts about your Repairs visits.

Why do we need this?

This is a way of using technology to communicate better with you and make sure that you are kept up to date. It makes us more efficient and in the longer term will reduce our environmental impact.

How will it work?

It’s very simple:

Please report a repair in the normal way

  • Telephone: call 020 8685 5777 and choose Option 1 for the Repairs department
  • Email: email the issue through to enquiries@haighousing.org.uk
  • Letter: please mark for the attention of Repairs at Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS

We will arrange the repair the usual way and contact you to let you know when the work will be carried out.

We will also send you a text message to confirm your works order details.

What do I need to do?

Absolutely nothing. If you have given us your mobile phone number then the service will roll out automatically over the next few months. If you would like to make sure that your contact details are up to date, please let your Housing Manager know.

What if I don’t have a mobile phone or don’t want the service?

If you don’t have a mobile phone, it’s really not a problem as we will contact you in the usual way. We’d encourage you to use this system as it is a simple, easy way for us to keep you informed.

How many texts will I get?

Very few. At first you’ll only be contacted if you have requested a repair. Once we get up and running, we will be able to send you order confirmations not only for repairs but for other appointments such as surveyor inspections, tenancy visits and more. If your appointment is no longer convenient, you have the option to let us know and you will have the opportunity to call us to arrange a new appointment that is mutually convenient.

Royal Parks Half Marathon

It’s been a tough year for many of us. That’s why we’re so excited to be running together again, to raise funds for Haig Housing.

Join our running team on Sunday 10 October 2021 for the Royal Parks Half Marathon.

Challenge yourself to run 13 miles around some of London’s famous parks, and help to support Haig Housing.

To find out more about the registration fee and minimum sponsorship amount please contact us: communications@haighousing.org.uk

Taking in four beautiful Royal Parks, the stunning 13.1 mile route takes you past amazing views of London. Running through Hyde Park, Kensington Gardens, Green Park and St James’s Park, and along the River Thames you’ll pass some of the capital’s iconic landmarks.

This flat route is perfect for beginners and those chasing a personal best time. It has become a firm favorite in the Autumn calendar with many runners.

Royal Parks Half Marathon
Royal Parks Half Marathon

Join our @HaigHousing Facebook page to find other fundraisers and share training tips and fundraising advice.

As part of #teamHaigHousing, you will receive:

An Haig Housing running vest

Support from our dedicated team throughout your training.

The vital funds that you raise by running with #teamHaigHousing will help us deliver better homes for veterans. Together we can reach the finishing line.

To register and find out about the registration fee and minimum sponsorship amount please contact us: communications@haighousing.org.uk

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award

We’re excited that Haig Housing have been shortlisted for the Centenary Development Award - “Best development (urban - London)”.

The judging process this year proved to be one of the toughest as there were a record number of entries, with over 300 entrants.

The shortlist can be found here.

Please download form required.


Next you have 2 options:

1. Print the form and fill it in manually returning to Haig via post or email if you have a scanner

2. Fill it in digitally within Adobe - Press here to download if you do not already have it.

  • please note that using the Signature option within Adobe is allowed and should be the last thing filled in as it will then lock the form.
  • Return it to Haig via email to enquiries@haighousing.org.uk


If you require any assistance with these form please contact your Housing Manager

Contact Details Form

Disturbance Claim Form

Home Loss Compensation Form

LHA Consent Form

Subject Assess Request SAR Form

SSAFA + Veterans Charities Authorisation Form

Tenant Consent 3rd Party Form

Tenant Improvement Request Form

UC Data Protection Consent Form

Veterans Charities Authorisation Form

Complaint Form

We are recruiting a qualified Financial Accountant with experience of producing high quality monthly management accounts for the Finance Director, Senior Management Team, Trustees and key stakeholders.

Applications should be by CV with a covering statement by email to Ann Clark, by 5pm 10th February.

Job Description

Summary Terms & Conditions

Looking after your Mental Health and General Wellbeing

This is a new initiative and will be getting updated regularly to bring you helpful advice and tips and links.

Click here for information if you have difficulty paying your rent

Covid-19 please see our page here

PTSD

Combat Stress have written a wonderful article for us on PTSD here

Combat Stress PTSD Help

Useful Helplines:

Military specific

**NEW** Samaritans Veterans app (www.samaritans.org/how-we-can-help/military/samaritans-veterans-app/) provides UK Military Service Leavers and Veterans with emotional health and wellbeing information, guidance and resources. Looking After Your Team booklet

Veterans NHS mental health services (Op COURAGE: The Veterans Mental Health and Wellbeing Service) This is the new name for: The Veterans’ Mental Health Transition Intervention and Liaison Service (TILS); the Veterans’ Mental Health Complex Treatment Service (CTS); the Veterans’ Mental Health High Intensity Service (HIS)

Armed Forces Champions DWP (www.gov.uk/government/publications/jobcentre-plus-services-for-the-armed-forces-and-their-families/armed-forces-enhanced-access-to-jobcentre-plus-services-and-armed-forces-champions) Armed Forces access to Job Centre Plus services

SSAFA The Armed Forces Charity Forcesline (www.ssafa.org.uk/get-help/forcesline) for serving personnel, Veterans and their families 0800 731 4880 (Mon to Fri 10.30am-7.30pm)

Veterans Gateway (www.veteransgateway.org.uk) 24/7 first point ofcontact for Veterans seeking support, from healthcare and housing to employability, finances, personal relationships and more. 0800 802 1212

The Royal British Legion (www.britishlegion.org.uk/) safeguards the welfare, interests and memory of those who are serving or who have served in the Armed Forces. Helping serving and ex-Service personnel and their families

Help for Heroes (www.helpforheroes.org.uk/) raises money to support members of the Armed Forces who have been wounded in the service of their country

Combat Stress (combatstress.org.uk/) is the UK’s leading military charity specialising in the care of Veterans’ mental health

PTSD UK (www.ptsduk.org/) Post Traumatic Stress Disorder website for ex-Service men and women who think they are suffering from PTSD (PTSD and CPTSD self-help guide)

BLESMA (British Limbless Ex Servicemen’s Association) (https://blesma.org/) is the national charity for limbless service and ex-service men and women and their dependants and widows

War Widows’ Association of Great Britain (www.warwidows.org.uk/) works to improve the conditions of war widows, widowers and their dependents and recipeints of benefits from the Armed Forces Compensation Scheme 2005

Army Widows’ Association (www.armywidows.org.uk/) Bereavement Support Group offering comfort, support and friendship to the widows, widowers and dependents of Army personnel who die in service

Naval Families Federation (NFF) (nff.org.uk) a point of contact for bereaved families 02392 654374

Royal Air Force Benevolent Fund (www.rafbf.org) supports current and former members of the RAF, their partners and families, providing practival, emotional and financial support 0300 654374

Royal Navy Royal Marines Charity (www.rnrmc.org.uk) supporting sailors, marines and their families

Scotty’s Little Soldiers (www.scottyslittlesoldiers.co.uk) dedicated to supporting the children of men and women killed in action while serving with the British Armed Forces

ABF, The Soldiers Charity (soldierscharity.org) is the Army’s national charity for soldiers, former soldiers and their families for life

The Veterans Charity (www.veteranscharity.org.uk) provides fast, direct support to Veterans facing hardship and distress

The White Ensign Association (www.whiteensign.co.uk) offers personal help and advice for all serving and former members of the Royal Navy, Royal Marines, Royal Fleet Auxiliary, their Reserves and Families

The Poppy Factory (https://www.poppyfactory.org/are-you-looking-for-work) employment support for veterans with health conditions

General

Shout (www.giveusashout.org) is a crisis text support service for people who are struggling and need immediate support to get through a crisis. Text CONTACT to 85258

Childline (www.childine.org.uk) offers support to children or young persons where domestic abuse is happening in the home or within a relationship and is free to call on 0800 1111

Galop (www.galop.org.uk) provides an LGBT+ Domestic Abuse Helpline and is free to call on 0800 999 5428

Hour Glass (www.wearehourglass.org) challenges the abuse of older people in all its forms and is free to call on 0808 808 8141

Karma Nirvana (www.karmanirvana.org.uk) supports victims of honour based abuse and forced marriage and is free to call on 0800 5999 247 (Mon to Fri 9am–5pm)

Men’s Advice Line (www.mensadviceline.org.uk) is a confidential helpline for male victims of domestic violence and those supporting them and is free to call on 0808 801 0327

National Domestic Abuse 24/7 helpline, which offers support to victims and people affected by domestic abuse, is free to call on 0808 2000 247

NHS 111 (www.111.nhs.uk) to access medical help fast but when it’s not a 999 emergency call 111 or in Wales 0845 4647.

Samaritans (www.samaritans.org) provides 24/7 confidential emotional support for feelings of distress, despair or suicide thoughts 116 123

The Respect Phoneline (www.respectphoneline.org.uk) provides confidential advice and support to help perpetrators stop being violent and abusive and is free to call 0808 802 4040

Togetherall (www.togetherall.com/en-gb) is a safe 24/7 online service supporting your mental health in terms of anxiety, depression and other common mental health issues.

Victim Support National 24/7 Supportline (www.victimsupport.org.uk) 08 08 16 89 111


Planned Property Maintenance Works

Please check regularly to find information on works being planned in your area.

Haig are looking for a permanent Part-time Human Resources Manager to work at our Morden Office to provide a comprehensive HR advisory and support service to the Trust’s Executive including effective approaches to support the recruitment, retention,training, development, safety and wellbeing of its employees.

This position is 3 days a week

Job Description

Terms and Conditions

Please send your CV and a cover letter to Ann Clark

Applications close on 16th October 2020.

Haig are looking for a Senior Surveyor to start as soon as possible.

You will be responsible for the management of the internal surveyors and supervision of the work undertaken on behalf of the Trust by specialist consultants.

Job Description

Terms & Conditions

Please send a cover letter and your CV to Ann Clark

Applications close 11th September 2020

This is a Senior Repair Officer (6 month temp) to support the Contract & Repairs Manager to deliver property maintenance including building safety, compliance and contracts monitoring services.

Job Description

Terms and Conditions

Applications close 31 July 2020

Email Application letter and CV to Shirley.Skinner@haighousing.org.uk

Deputy Director of Operations

Haig Housing is a charitable housing association, based in Morden, South London, with some 1,600 properties in estates and individual locations all over the UK which it lets to ex-Service personnel and their families. We are looking for a Deputy Director of Operations, reporting to the Chief Executive, to lead and manage our housing options and casework service, including the provision of a practical advisory service on housing matters to the Service and ex-Service community, and to initiate suitable housing solutions including finding housing for rent or purchase with or on behalf of injured and disabled personnel.
The successful applicant will be a self-starter, with good communication skills, tact and empathy in dealing with people from all backgrounds including military and civilians, sometimes in distressing circumstances.

Experience of Service life is essential, and knowledge of the general housing market and framework for purchase and sale of residential properties is desirable.

The position will be based in Morden with travel throughout the UK and a clean driving license will be required.

Job Description

Terms & Conditions

To apply please send your CV together with a covering letter detailing your suitability for this post to ann.clark@haighousing.org.uk by the closing date of 24th July 2020.

Tenant Transfers

If you would like to submit a Tenant Transfer request please refer to our Transfer Policy for whether or not you are eligible.

Transfer Application Form

Please return your form via your Housing Manager.

Most previous restrictions in England and the devolved administrations have now been lifted although the latter have some notable differences.

Haig Housing is operating fully but with some service restrictions

Daily Bulletin Wednesday 24th November 2021

MESSAGE BY TIM STOCKINGS, CHIEF EXECUTIVE

The Government has lifted most previous restrictions including the mandatory wearing of facemasks and social distancing in England and the devolved administrations have followed similarly, though with some noticeable differences; if you live in Scotland, Wales, Northern Ireland or Jersey then please follow the respective links below for more information relevant to you. Overall, this easing has lifted previous restrictions on how many may gather outside or indoors and permits shops, theatres, arenas, clubs and other places indoors where large numbers of people can gather in close proximity to re-open fully if they wish - with some caveats for the latter, especially in the devolved administrations. However, caution remains the key word. While the vaccination programme and the current booster roll-out has made a significant difference in reducing the numbers who becoming seriously ill or need hospitalisation, numbers of infections have risen significantly in recent weeks, matched with a slow increase in deaths too. Travel restrictions have also been eased significantly although the wearing of face masks remains mandatory for air travel and most countries, including the UK, require acceptable proof of vaccination or a recent negative PCR test plus the completion of a current Passenger Locator form as an essential condition for entry. Travel restrictions and requirements have changed frequently during the last few months so anyone planning to travel abroad is advised to keep up to date on requirements and be prepared to be flexible. Wherever possible, travellers should ensure they have adequate travel insurance and read cancellation clauses carefully.

The coronavirus epidemic has had a significant impact on our lives and how the Trust operates but with the roll-out of the national vaccination programme, infection and mortality rates have declined significantly. Nevertheless, younger people who have not yet had both vaccination shots as well as others who have chosen not to be vaccinated should note the danger that the Delta variant of the virus brings not just to themselves (with the possibility of Long Covid symptoms in the future even if few may have been experienced while infected) but through the possibility of infecting others who, while fully vaccinated, may still be vulnerable. It should be remembered that vaccination does not provide 100% efficacy and that fully vaccinated people can still catch be re-infected, become ill (and, in some instances, die) and infect others.

Haig Housing’s Headquarters Office in Morden will remain closed for the present, with most essential work still being met by homeworking while partial return to work options for some staff are considered. Reception will therefore remain closed to personal callers and all queries should continue to be made by telephone or email. While we continue to operate this changed service, we will nevertheless work hard to ensure that our services remain as close to normal as safely possible.

We all know that much will remain different and that we must accommodate living with coronavirus, possibly indefinitely. The Government in England and in the devolved administrations will undoubtedly monitor the situation closely and the Trust will therefore continue to be informed by all Government guidelines across the UK.

Using that same sense of mutual responsibility that we remember from when we were in the military, I ask you all please to continue to exercise caution as the country approaches the Winter period. Flu remains a parallel threat to Coronavirus and those more at risk should ensure they get their annual flu vaccination too. Please continue to keep an eye out for your neighbours, especially during periods of cold or inclement weather, continue to follow closely Government guidance and, above all, do not take unnecessary risks - so that we continue to come through this together.

KEY POINTS TO NOTE

Alban Dobson House, Morden

Alban Dobson House is operating with reduced staff with most working from home. Please contact us by phone on 020 8685 5777 or by email to enquiries@haighousing.org.uk if you have any questions. A full out of hours repairs service continues to operate. With most restrictions now lifted, some staff may on a controlled basis return to some office working.

  • Staff and contractors who arrange to meet you will continue to wear face coverings and exercise social distancing unless you wish otherwise. Repairs will obviously continue to require access to your home under these conditions but if you do not wish an internal annual home visit when so notified, please inform us without delay so this may be discussed, and alternative arrangements made if appropriate.
  • Rent

  • We ask that you continue to make your rent payments so that we can continue our efforts to help our beneficiaries through these challenging times and to maintain your homes.
  • If you have difficulty in paying you should confirm that you have applied for all the Government assistance that is available. As we emerge further from the pandemic you should note that some support previously available from the Government in England and in the devolved administrations has been ended. If you have any concerns over meeting your rent you should contact our Income team without delay on 020 8685 5777, choosing Option 2, so we can offer you help, assistance and advice.
  • Whenever the Trust issues you with a rent increase notice, please remember to contact your bank or building society to increase any Standing Order you have in place for payment else you may go into arrears.
  • Universal Credit

    • PLEASE do not forget that if your rent has increased and you claim Universal Credit or Local Housing Allowance you must inform them of this change in your circumstances via your online journal or direct to your local authority respectively. Benefits will normally only backdate for 1 month, so it is important to action this quickly. Failure to do this may result in you going into arrears. This change will also need to be evidenced so if you need a copy of your rent increase notice, you should contact the Trust.
    • You can inform Universal Credit of a change to your rent from the Trust as follows:
    1. Log into your Universal Credit journal online.
    2. Chose, ‘Report a change of circumstance’.
    3. Chose where you live and what it costs.
    4. Click the button, ‘Something else’ - which shows your current charges.
    5. Click the green change button and enter your new figures and the date these changed.
    6. Save and exit.
    7. If you have any difficulties, please contact Universal Credit on 0800 328 5644.
    • If you are applying locally for Universal Credit, please note that Haig Housing Trust is a PRIVATE LANDLORD and not a Housing Association.

    Repairs and Maintenance

    • Please report all repairs by telephone to 020 8685 5777, choosing Option 1 or by email to enquiries@haighousing.org.uk. Calls will take longer to answer; please be patient as we will get to all calls in turn. Emergency and Urgent repairs will be prioritised with others undertaken as normal.
    • We will always respond in an emergency.
    • Our out of hours service remains available fully for emergency or very urgent repairs only but please listen carefully to any pre-recorded messages.
    • Contractors will continue to wear face coverings and exercise social distancing unless you are happy otherwise. Note that contractors will always follow those restrictions still required by some devolved administrations.

    Estate Visits

    • Estate visits by Housing Managers in person have resumed fully though face coverings and social distancing will be observed unless you are happy otherwise. Note that staff will always follow those restrictions still required by some devolved administrations.
    • We will inform you when stock survey visits recommence.

    New Beneficiaries

    • Sign up of new beneficiaries is back to normal and will continue to be assessed on a case-by-case basis.

    Car Permits

    • Normal car permit requirements and their routine issue has resumed fully. Please contact your housing manager for further information should you need this.
    • YOU SHOULD NOTE THAT NORMAL PARKING ENFORCEMENT CONTINUES.

    Please check back to this website regularly for updates.

    OTHER USEFUL INFORMATION

    If you self-isolate

    If you self-isolate after being instructed to do so or are following Government guidelines, then please inform us without delay by telephone or email so that we can advise any contractor who may need to visit you.

    USEFUL DOCUMENTS

    General Coronavirus (Covid-19) Guidance - English

    General Coronavirus (Covid-19) Guidance – नेपाली Nepalese

    USEFUL LINKS

    PLEASE NOTE THAT WHILE MUCH OF THE ADVICE BELOW APPLIES TO ALL, SOME IS SPECIFIC TO ENGLAND ONLY. THEREFORE, IF YOU LIVE IN SCOTLAND, WALES, NORTHERN IRELAND OR JERSEY PLEASE ALSO CHECK THE SPECIFIC ADVICE GIVEN IN THE NATIONAL SECTIONS BELOW.

    Coronavirus - Government/NHS

    Government - Order free lateral flow test kit if you have no symptoms: here

    Government - Four step plan to ease lockdown restrictions in England: here

    Government - National Lockdown - How to stay safe and help prevent the spread. See here

    Government guidance for those who have been in contact with someone who has tested positive: here

    Government guidance for households with possible coronavirus infection: here

    Government advice on support for businesses incl for the self employed: here

    Government advice on new payments for people self-isolating in highest risk areas: here

    Government guidance on getting tested for Coronavirus: click here

    Government advice on Coronavirus: click here

    Government guidance for the public on mental health and wellbeing: click here

    Government advice on Coronavirus and domestic abuse: click here

    NHS advice on Test and Trace: here

    NHS advice on Coronavirus: click here

    Public Health England: A simple guide to staying at home: click here

    Every Mind Matters - Looking after your mental health at home: click here

    Income Support Self-Employed

    Government self-employment Income Support Scheme: click here

    Extremely Vulnerable People

    Government guidance on shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19: click here

    Get Coronavirus support as an extremely vulnerable person: click here

    Schools

    Online educational resources for schools and parents to help children to learn at home: click here

    Voucher scheme for schools to provide free school meals: click here

    Veterans Support

    Veterans UK open for business but with some changes: click here

    Veterans Gateway - Help if you have been affected by Covid-19: click here

    Volunteering

    To volunteer for the NHS: click here

    Scotland

    Latest Scottish Government advice: click here

    Coronavirus Strategic Framework Update 23 February 2021: here

    Ready Scotland - How to get and give help: click here

    Wales

    Welsh Government - general advice and information: click here

    Welsh Government - how to protect yourself and others: click here

    Northern Ireland

    NIDirect information: click here

    Northern Ireland Public Health Agency advice and information: click here

    Jersey

    Jersey Government - General advice: click here

    Jersey Government - health advice and information: click here

    Miscellaneous

    Obtain an NHS Isolation Note (in lieu of a GP Fitness to Work Note) for your employer: click here

    USEFUL HELPLINES

    Childline (www.childine.org.uk) offers support to children or young persons where domestic abuse is happening in the home or within a relationship and is free to call on 0800 1111

    Forcesline (www.ssafa.org.uk/get-help/forcesline) for serving personnel, Veterans and their families 0800 731 4880 (Mon to Fri 10.30am-7.30pm)

    Galop (www.galop.org.uk) provides an LGBT+ Domestic Abuse Helpline and is free to call on 0800 999 5428

    Hour Glass (www.wearehourglass.org) challenges the abuse of older people in all its forms and is free to call on 0808 808 8141

    Karma Nirvana (www.karmanirvana.org.uk) supports victims of honour based abuse and forced marriage and is free to call on 0800 5999 247 (Mon to Fri 9am–5pm)

    Men’s Advice Line (www.mensadviceline.org.uk) is a confidential helpline for male victims of domestic violence and those supporting them and is free to call on 0808 801 0327

    National Domestic Abuse 24/7 helpline, which offers support to victims and people affected by domestic abuse, is free to call on 0808 2000 247

    NHS 111 (www.111.nhs.uk) to access medical help fast but when it’s not a 999 emergency call 111 or in Wales 0845 4647.

    Samaritans (www.smaritans.org) provides 24/7 confidential emotional support for feelings of distress, despair or suicide thoughts 116 123

    Shout (www.giveusashout.org) is a crisis text support service for people in the military community who are struggling and need immediate support to get through a crisis. Text CONTACT to 85258

    The Respect Phoneline (www.respectphoneline.org.uk) provides confidential advice and support to help perpetrators stop being violent and abusive and is free to call 0808 802 4040

    Togetherall (www.togetherall.com/en-gb) is a safe 24/7 online service supporting your mental health in terms of anxiety, depression and other common mental health issues.

    Veterans Gateway (www.veteransgateway.org.uk) 24/7 first point of contact for Veterans seeking support, from healthcare and housing to employability, finances, personal relationships and more. 0800 802 1212

    Victim Support National 24/7 Supportline (www.victimsupport.org.uk) 08 08 16 89 111

    RAPID FLOW TESTS

    Rapid flow tests are provided free by the Government, to be used if: you do not have coronavirus symptoms, you live in England, are 18 or older, have not been told to self-isolate or you cannot get tests from your work, school, college or university (ask them for rapid lateral flow tests). The test are available from:

    Rents for priority qualifying beneficiaries should not exceed 28% of the net average household income in a local area for any Haig property.

    For more information please download the brochure by clicking on the picture here

    If you would like to apply for Living Rent Assistance, please download the Application Form by using the button below.

    Once completed please return it to Alban Dobson House, Green Lane Morden SM4 5NS

    Thank you for your interest in working for Haig Housing Trust. From time to time, we wish to recruit enthusiastic, talented individuals that help us achieve our mission. We value our people and aim to offer a friendly and supportive environment in return for hard work and commitment - so if you have the skills, knowledge and passion for the military or the charity sector, we want to hear from you.

    Housing Manager - South of England and Belfast - Closing date 12th November 2021

    Estate Surveyor - two positions available, home based with travel - Closing date 25th November 2021

    Project Manager - Closing date 25th November 2021

    Volunteer with Team Haig

    There are also lots of other ways you can get involved with the Trust: to find out more about Volunteering opportunities or to take part in one of our Fundraising events, please email.

    This is the short video tutorial.

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    The Long Walk Home Ambassadors

    Sponsors

    Partners

    The Sun Online 10 July 2018

    Mail Online 10 July 2018

    Kent Online 19 July 2018

    Mature Times July 2018

    Civvy Street August 2018

    Advance Resettlement Magazine 14 August 2018

    BFBS Radio Interview 23rd August 2018

    Navy News September 2018 Edition

    RAF News September 2018 Edition

    Soldier Magazine September 2018 Edition

    ITV News Online 2nd September 2018

    Daily Echo October 2018

    Logos

    Preview Download the document Usage
    The Long Walk Home Logo Red/Blue Print
    The Long Walk Home Logo Red/Blue Screen
    The Long Walk Home Logo White Print
    The Long Walk Home Logo White Screen
    The Long Walk Home Logo Social Media Screen

    Campaign Messaging

    Preview Download the document Usage
    1918-2018 Print
    1918-2018 Screen
    100 Years Print
    100 Years Screen
    The 100 Print
    The 100 Screen

    Campaign Images

    Preview Download the document Type
    Brigadier James Richardson MBE, Chief Executive Haig Housing Jpg
    Chief Executive Brigadier James Richardson MBE - Planting poppies at the Tower of London Jpg
    Chief Executive James Richardson MBE, Nick Knowles and the DIY SOS Team Manchester Jpg
    Coming Home and For Queen and Country - Tower of London Jpg
    DIY SOS - Canada Street Jpg
    Field Marshal Douglas Haig, 1st Earl Haig, KT, GCB, OM, GCVO, KCIE Jpg
    For Queen and Country - Tower of London I. Jpg
    For Queen and Country - Tower of London II. Jpg
    Haig Housing’s Poppies in the Moat planting team 1 August, 2014 Jpg
    James Richardson and Ross Kemp at Haig Housing, Morden Jpg
    Poppies in the Moat Jpg
    Rankin For Queen and Country Book Pdf
    Haig Housing Logo Png

    Full details to come. Please stay tuned

    Please click here to view the launch Press Release dated June 18, 2018

    The Long Walk Home 1918-2018

    Downloads

    For Press and Media Downloads download here.

    For all images please download here: Press Images

    All images© Haig Housing can be downloaded with full permissions

    Notes to Editors

    Haig Housing (Haig), is a charitable housing Trust and the leading provider of rental housing for ex-Service people in the United Kingdom.

    Across the UK, Haig has over 1,500 properties - mostly built in the 1930’s, 50’s and 90’s. Homes are situated on small, well managed estates of usually around 30 properties but that range in size from about 6 houses up to the largest estate in Morden of over 270 homes. Properties are a mix of family-sized houses, maisonettes and smaller flats, which are spread throughout the UK in over 50 different local authorities. Properties are available to qualifying beneficiaries at a charitable rent, roughly comparable to that charged by the local authority.

    Haig also offers special housing solutions for severely wounded and disabled Service and ex-Service personnel. Homes are found and acquired in areas conducive to the needs and personal preferences of the individual, adapted to meet these needs and a shared ownership/rental scheme then agreed. This has the advantage in ensuring that the individual’s compensation package is not wholly and immediately spent on housing, while allowing a greater ownership share to be taken as circumstances change in the future. Of the 54 homes obtained in this way since the scheme was first established by Haig under the ‘Coming Home’ fundraising brand some 7 years ago, 18 have now been fully bought out. In this way we have been able to – and continue to - provide appropriate housing for those personnel and other Veterans in need of rebuilding their lives following traumatic life changing injuries.

    Contacts

    1. For all media enquiries including celebrity access please contact Ian Edmondson on: 07710 571452 or at ian.eggmedia@gmail.com

    2. For interviews with Haig Housing Chief Executive, James Richardson and access to senior military officers please contact Shirley Skinner on: 020 8685 5777 or at shirley.skinner@haighousing.org.uk

    3. For all other Long Walk Home enquiries please contact Patrick Lyster-Todd on 020 8685 5770 / 07973 435754 or at patrick.lyster-todd@haighousing.org.uk

    4. For all images (incl permissions) and logistics please contact Kellie Spargo at 020 8685 5786 / 07701 353258 or at kellie.king@haighousing.org.uk

    One of the most important parts of the event – our Walkers!

    Thank you to all who took part, from our Walkers, Home Hosts, Sponsors, Supporters, Donors, Volunteers and Staff.

    Fundraising

    We asked each Walker to attempt to fundraise a minimum of £1000 for Haig Housing, with a target of £1918. To date they have raised over £90,000


    To see the entire photo album Click here—-> Acutepix.com

    The Long Walk Home
    The Long Walk Home


    The Long Walk Home was Haig Housing’s national event to commemorating the centenary of the ending of the First World War. The event will consisted of a pilgrimage by foot of 100 Veterans and Serving Personnel from across the United Kingdom who walked the 100 miles from the Menin Gate in Ypres to the Cenotaph in Whitehall, and arrived for the National Service of Remembrance on Sunday 11th November 2018. Planned as a mark of respect to those who died in the Great War, it also raised funds for the charity. It is also an important milestone for Haig Housing which has been in existence since 1916 and obtained it’s subsequent name as a memorial to Earl Haig soon after the Great War.

    Haig Housing Chief Executive, Brigadier James Richardson MBE comments:

    “Haig Housing Trust started its life to meet the needs of Veterans returning from the Great War. Prime Minister Lloyd George campaigned to build homes fit for heroes and ever since Haig has striven to do just that. The Long Walk Home recognises the great sacrifice given by so many in that war and its pilgrimage to walk the route from Flanders to the Cenotaph to take part in the National Act of Remembrance by today’s Veterans will be a poignant commemoration. We hope that the public and in particular the people of Kent give support and encouragement to this event.”

    General Sir John McColl KCB CBE DSO, Chairman of Cobseo, The Confederation of Service Charities adds:

    “2018 marks the centenary of the end of the Great War, the aftermath of which saw the creation of so many of the well-known organisations still supporting the Veterans community and their families today. This centenary of the first Armistice will therefore attract much attention as the Nation stops to remember, not just the sacrifices of the Great War, but those who have given so much in all subsequent conflicts.”

    “Haig Housing Trust’s The Long Walk Home is a perfect way to commemorate this anniversary and raise awareness of Veterans’ housing issues. This poignant pilgrimage joins the memory of events in the British salient around Ypres during WW1 with Whitehall and the Cenotaph where our National Remembrance is centred. The Walkers will meet the challenge and hopefully be supported and encouraged along their route, raising awareness of Veterans’ housing issues. I wish them and the Trust every success.”

    Haig Housing Annual Charity Golf Day

    Thursday 14th June 2018

    The Addington Golf Club

    205 Shirley Church Road, Croydon CR0 5AB


    We are pleased to announce that the Addington will once again be hosting our Annual Charity Golf Day on the 14th June 2018.

    Players fees are £150 each which include:-

    • Bacon bap with Tea/Coffee
    • Goodie bag for every player
    • 9am Shotgun start 18 holes of golf
    • Late afternoon 2 course buffet lunch
    • Nearest the Pin/Longest Dive + More
    • Awesome prizes for Winning Teams

    Player Registration Form


    Sponsor Us To help make a difference in the lives of our ex-Service men and women who are struggling to find affordable
    housing.

    Potential business introductions.

    Brand awareness in the run up to, and at the event with online and print promotion and marketing.

    Brand promotion in front of influential guests and colleagues.

    Team building in a fun and friendly atmosphere.

    Pre Golf Day Raffle

    This year we are doing a pre-event raffle. Only 100 tickets available to win a 12 month Platinum Membership to the Altonwood Group

    Queen Mary’s Roehampton Trust

    Haig Housing Trust joins key military charities for Veterans’ Gateway

    We’re proud to be part of the new Veterans’ Gateway service which promises to be the first point of contact for veterans and their families seeking support.

    Independent research commissioned by Veterans’ Gateway shows the military charity sector currently leaves two thirds (64 per cent) of veterans ‘confused’, while one fifth (20 per cent) of veterans having been referred to between three and 10 charities before eventually finding support.

    Veterans’ Gateway aims to make this process easier by assessing needs at the first point of contact and connecting people with the right help when they need it, wherever they are.

    The service has a network of over 30 expert partners, including Hauig Housing Trust, coming from across the military and non-military not for profit sector. With more partners being added, the service can help on a number of areas, including:

    • Housing
    • Employment
    • Finances
    • Living independently
    • Mental wellbeing
    • Physical health
    • Families and communities

    Who is part of Veterans’ Gateway?

    Veterans’ Gateway is made up of a consortium of organisations and Armed Forces charities, including The Royal British Legion, SSAFA – the Armed Forces charity, Poppyscotland, Combat Stress and service provider Connect Assist. Funded by The Armed Forces Covenant, this is the first time a group of this kind has come together formally to deliver a service to help the Armed Forces community.

    Charles Byrne, Director General of The Royal British Legion, on behalf of the Veterans’ Gateway consortium said:

    “Every charity only exists to help, but Lord Ashcroft revealed the uncomfortable truth that a proliferation of providers in our sector can cause confusion about where to turn. The consortium’s research found that the Armed Forces community – overwhelmingly – supports the Veterans’ Gateway, with 83 per cent welcoming the creation of a first point of contact. Veterans’ Gateway will make it easier for them to get the support they need, from whoever is best able to provide it. No matter how complex their needs, working together we can do more.”

    Five ways to access Veterans’ Gateway

    There are five main ways to contact Veterans’ Gateway, with advisors available 24 hours a day, seven days a week – many of whom are veterans themselves.

    1. Call the helpline around the clock on 0800 802 1212
    2. Visit the website for a host of self-help information and partner information: Veterans’ Gateway
    3. Text them on 81212
    4. Live chat with an advisor online – you’ll find this on the website
    5. Submit a query using the online form

    Craig Slicker, 43 year-old former Lance Corporal in the Army

    “When I was told I was leaving, I was given six weeks to find a job and after being in the Army so long, it was a shock to the system. I didn’t know what I could do or what I wanted to do, or where I could turn for advice. A service like Veterans’ Gateway would have been hugely helpful because I had no idea how to find out what support was available to me. I will definitely use it because I’m still struggling financially, just
    getting used to being paid weekly is a challenge and trying to balance the bills, and I’m still looking for a job that suits my skills.”

    The need for housing for ex-Service men and women is increasing and we are always looking at ways to build and acquire more properties to help meet that need. Haig has seen a 30% increase in housing applications in the last three years whilst our housing stock has grown by only 3.4% in the same period. In London and the South East, demand is very high with at least 11 eligible applicants for every available home.

    We own over 1,400 properties around the United Kingdom in over 80 local authorities. This presents a challenge but, also oppurtunities as we have land and property available to possibly develop to meet our charitable objects. We are also keen to expand into new areas of proven demand from ex-Service men and women.

    Current & Recent Developments

    Canada Street and New Street, Manchester

    This innovative collaboration between Haig Housing Trust, BBC DIY SOS, Walking with the Wounded, Manchester City Council and Adactus Housing attracted a number of industry awards including:

    • UKHA National 2016
    • RICS Regional Award Winner 2016
    • RICS National Runner-up 2016
    • LABC Regional Award Winner 2016
    • Regional Construction Awards Winner 2016

    BBC DIY SOS and Manchester City Council, aided by hundreds of generous supporters from the building and construction industry including Kier, Wates, BTP, Willmott Dixon, ISG, Arcus and smaller businesses and tradespersons giving up materials and their time for free.

    Together we refurbished and converted 8 derelict and empty homes in Canada Street, Newton Heath. These properties were transferred from Adactus Housing and Manchester CC as they were a liability and have now provided 3 wonderful homes as featured on “BBC DIY SOS: Homes for Veterans” special. There was also created a project office and temporary accommodation for Walking with the Wounded to assist the training and job placement of UK Veterans in industry. The project received the Royal seal of approval when HRH Prince Harry and HRH Prince William visited to lend their support.

    In the second phase of this project the remaining 17 empty and derelict homes were refurbished, by Haig Housing Trust, to provide additional homes for Veterans in a mix of 2-bedroom and 3-bedroom homes. The first properties became available in July 2016 and the project was completed and fully occupied in October 2016.

    The third and final phase of this project saw the return of BBC DIY SOS for a special show fitting out the final home for the last ex-serviceman to move into in November 2016.

    Parry Court, Morden, Surrey

    We are currently on site turning a former derelict café and warden’s house within a Conservation area into 8 x 1-bedroom homes for single veterans in an attractive courtyard development.

    Visit www.mordenredevelopment.org for more information and to view the plans.

    Rhodes Moorhouse Court & Hill Top, Morden, Surrey

    Haig Housing Trust has secured
    funding for the construction of 76 new homes on our Morden Estate from the
    Ministry of Defence’s Veterans Accommodation Fund. The new accommodation will
    be used to house:

    • Single service leavers who need transitional support and a secure residence.
    • Transfer of current Haig tenants whose needs have changed.
    • New Veteran families seeking housing assistance.

    Our proposals are designed to complement the best aspects of the existing estate, such as the configuration and materials of the existing buildings and the tranquil landscape character. At the same time the new homes are designed to be high quality, sustainable dwellings that will be of benefit to the estate as a whole.

    Visit www.mordenredevelopment.org for more information and to view the plans.

    Veterans Accommodation Pathways in Aldershot and Colchester:

    In partnership with Riverside Care and Support and the Stoll Foundation, we are providing a pathway for homeless ex-Service men and women experiencing difficulties to move from supported housing into independent living.

    We are actively acquiring properties in Aldershot and Colchester to provide the last stage of the pathway when Veterans are able to live without support. Aldershot and Colchester are exciting locations for us to be involved in due to the demand from ex-service men and women who wish to remain in the area that they have been garrisoned and where they are able to access support.

    What are we interested in?

    We’re always interested in new opportunities to provide more homes to house ex-Service persons:

    • Land and property - We are interested in acquiring suitable sites and buildings for future development or refurbishment for veterans. Please contact us if you have land to sell or would like to find our more about the kind of sites that might interest us.
    • Partnership - We always want to work with others who share our drive and vision to deliver affordable homes for ex-Service persons. We are interested in providing charitable assistance to ex-service persons whether that be in property we own or through other forms such as shared ownership, rent to buy or referring applicants on.
    • Section 106 - The planning system often requires that affordable social housing is provided on new residential developments through Section 106 requirement. We set our rents at a charitable level, which in most cases is comparable to the Social rent, to ex-Service persons who are great neighbours and an asset to any community. If you are looking for a landlord partner offering affordable rents, we are a good option should you wish to offer an element of your new development where rents are set at Social or Affordable rate.
    • Joint Ventures - To deliver our development aspirations in certain areas. We look at all opportunities to continue our growth, and through join ventures and partnerships we are keen to work with others that share our ambitions.
    • Contacts - if you can put us in touch with anyone who shares our charity’s aims or can aid us in housing ex-service persons, please contact us.

    Contact the Development team

    To find out more about Haig Housing, talk about potential opportunities, ideas you may have or discuss any aspects of our delivery programme, please contact us through the Addresses and Contacts page.

    We are happy to answer your questions, and explore sale, partnership and development opportunities.

    John Lau

    Simon Griffin

    The Addington Golf Club is the host for Haig Housing Trust’s Golf Day

    29th June 2017

    Thank you to the The Addington Golf Course for putting on a magnificant day. The staff, in particular, Rob, Mark, Dave, Danni, and James, all contributed with enthusiasm and gusto and made us feel incredibly welcome from the outset.

    Everything ran particularly smoothly and efficiently, with all providing every bit of support possible to create a fabulous event.
    The food was outstanding and, from breakfast, through registration, the actual golf play to lunch and eventual retirement, all proceeded like clockwork.

    The Addington is a first class venue with first class staff and we will be asking them consider hosting us again in 2018. We would recommend them unreservedly.

    Thank you to everyone who took part. The golfers & the sponsors, without whom the day could not even take place. Your contribution helps the charity provide much needed housing for veterans in need and for that WE THANK YOU! Please check our our facebook page for lots more photos

    Facebook


    1 Introduction
    We recognise that from time to time things go wrong and that our service may fall below the standards we aim to deliver. We encourage issues to be raised quickly with a member of staff or manager so that the matter can be resolved informally. If that approach is unsuccessful this policy explains how to make a complaint and how we will deal with it.
    For the purpose of this policy, we define a complaint as:
    ‘an expression of dissatisfaction about action, lack of action, standard of service or a policy of Haig Housing’.
    Important - this policy does not apply to complaints about neighbours or other residents, which will be dealt with by other internal procedures as appropriate.

    2 Complaint Handling
    2.1 We will try to put matters right as soon as practicable and so encourage early reporting. We will deal with complaints as quickly and fairly as possible, investigating the issues raised in a manner appropriate to the nature of the complaint. To enable us to do that it is important that issues are documented accurately and so all complaints are to be made in writing, by letter or email.
    Valid complaints are submitted in this way will be acknowledged within two working days of receipt and an update provided within 15 working days. If it is not possible to resolve the complaint within that time further updates will be provided every 15 working days until the investigation is complete, or has been escalated.
    We record all complaints and will try to use them as an opportunity to learn and improve our service.
    2.2 Formal complaints will be investigated and where possible resolved by a senior manager. If that is not possible then the matter will be escalated as follows:

    Stage 1 Corporate Director or Nominated Director
    Stage 2 Chief Executive
    Stage 3 Haig Housing Trustee
    Stage 4 Housing Ombudsman / independent mediation.

    2.3 Where possible we will try to discuss the issue with the complainant and provide help completing the complaint form. The policy and complaint form are available on the website; copies can be provided if requested. Significant changes will be highlighted in the Tenant Newsletter.
    2.4 Complaints will be dealt with impartially, objectively and professionally. Making a complaint will not adversely affect the way in which a complainant is treated by Haig.
    We will comply with appropriate regulations and legal requirements. If legal proceedings are involved the complaint will be suspended until those matters are resolved.

    3 Confidentiality
    All complaints will be dealt with confidentially but in certain circumstances details may have to be disclosed in order to carry out a proper investigation.

    4 Outcomes
    4.1 We will explain the outcome of our investigation and decision in writing and explain the options if the complainant is not satisfied. If the complaint is upheld, we will apologise and where possible try to put matters right to the satisfaction of the complainant.
    4.2 There is no automatic right to compensation, however we may make a discretionary payment, for example if due to circumstances within our control:

    • We failed to deliver a key service normally provided for an extended period
    • The complainant incurred additional expense or distress due to our failure to deliver a satisfactory service
    • The complainant was significantly inconvenienced due to the time required to resolve matters

    4.3 If the complainant is in rent arrears or has other charges that are outstanding, we reserve the right to offset compensatory payments against those amounts.

    5 Appeal
    5.1 If the complainant is dissatisfied with the initial outcome of a complaint they can appeal the decision. To do so they must notify the Chief Executive in writing within four weeks of the date of the decision, stating clearly the reason for their appeal.
    5.2 Stage 3 complaints are considered by Trustees who are volunteers and so it is not possible to give a timescale for the appeal, although it will be heard as soon as practicable. Although it is preferable to hear the appeal in person, arrangements may be made for the meeting to be held remotely. The complainant may be accompanied at the meeting by one other person and may ask that person to speak on their behalf. Legal representation will not be agreed.
    5.3 The complainant has the right to appeal the Stage 3 outcome and take the complaint to Stage 4.
    5.4 The Trust may waive Stage 3 if it considers the appeal to be invalid, and grant the complainant permission to take the complaint direct to Stage 4.

    6 Summary
    It is our hope that the need to complain will be infrequent and we encourage everyone to raise issues early so we can put matters right. If that does not work we want to try to resolve the complaint as quickly as possible using the process described in this policy. No one will be disadvantaged by complaining and we want to learn from our mistakes to improve our service.

    Click here for complaint form

    Fundraising Complaints

    If your complaint is about our fundraising activities and we are unable to resolve it to your satisfaction using the process above, you can ask the Fundraising Regulator, the self-regulator for fundraising in the UK, to consider it.

    You can read the Regulator’s information about making a complaint here: https://www.fundraisingregulator.org.uk/complaints/make-complaint

    You can submit your complaint to the Fundraising Regulator by:

    • Using the on line complaint form situated on the Fundraising Regulator website; this includes a number of initial questions that specify what sorts of complaints can be made to the Regulator and which should be made to other bodies.
    • Calling the Regulator on 0300 999 3407
    • Writing to them at: Fundraising Regulator, 2nd floor, CAN Mezzanine Building, 49-51 East Road, London, N1 6AH

    Haig Housing Trust is a registered member of the Fundraising Regulator and we will abide by their decision. Please be aware that the Fundraising Regulator states that complaints should be made to them within two months of the organisation you are complaining about.

    The Fundraising Regulator aims to acknowledge complaints within 2 working days of receiving them. If you do not agree with the Regulator’s final decision, there is no set process to appeal their decision, however you may request an external review if you can meet one or more of the following criteria:

    • If new material evidence is submitted after the Regulator has rejected a request to re-open an investigation. An explanation about why the previous request was rejected is required.
    • If there was a material defect in the process in which the final decision was made.
    • If there is an allegation that the final decision was manifestly unreasonable (eg it wasn’t made sensibly in regards to all the relevant facts).

    Full details of the Fundraising Regulator’s Complaints Process can be found here:
    https://www.fundraisingregulator.org.uk/more-from-us/resources/complaints-process

    Complaints Policy Version 3: June 2021 – Review: January 2022 2

    This website contains material which is protected by copyright and/or other intellectual property rights. All copyright and intellectual property rights including the names, images and logos are owned by Haig Housing Trust unless otherwise stated. All rights are reserved.

    You are responsible for complying with all applicable copyright laws. We permit you to make or print copies of information on the website for your personal and private use. All other uses are prohibited. Nothing in these terms shall be construed as conferring any right to use any trademark logo patent right or copyright of Haig Housing.

    Use of Freestock Imagery:

    Some images have been taken from MOD Defence Imagery. Haig Housing has permission to use these images through the OGL (Open Government Licence). To read the full terms and conditions of the Licence, please follow the link - https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

    There are so many ways you can help - the opportunities are endless!

    If you are interested in becoming one of our corporate sponsors, we would be delighted to discuss options.

    If you would like to raise money for Haig Housing Trust’s Coming Home Campaign, you can set up a fundraising page through MyDonate or Just Giving. We are more than happy to help you set up your fundraising profile so please get in touch!

    Click on the links below to create your own fundraising page:

    If you would like to discuss ways to help, please contact:

    Patrick Lyster-Todd

    Fundraising and Communications Consultant

    Tel: 0208 685 5777

    Or use our enquiry form.

    Guide to Fundraising:

    If you are thinking of doing some fundraising, you need to consider a few things that will keep you on the right side of the law - so here are the serious bits:

    • Licences: Check with your local council to see what licences or permits might be needed for your event. As a general rule, you do not need a licence to collect money on private property but do check in your area, particularly if your event involves food and drink or raffles.
    • Insurance: Many venues insist on public liability insurance. You will need to prove that this is in place before you hold an event.
    • Risk Assessment: Many venues will want you to carry out a risk assessment. If you need help with this, please contact us.
    • Use of Coming Home Logo: generally, for any fundraising event, we will give permission for you to use our logo but please check with us first.
    • Health and Safety: Be realistic about what is achievable and make sure it is safe for all participants (you will have covered this in your risk assessment). Ensure you have adequate first aid cover suitable for the size of the event. If you are unsure of anything, please contact us.

    Back to the fun stuff!

    • What can I do to raise money?

    You can do almost anything, as long as it is safe and legal! If you are stuck, you could get your friends and family together for a bit of inspiration or talk to us. You could also join in existing events, on behalf of Coming Home, such as organised sporting events like the London Marathon.

    • Who can I involve?

    Ask everyone you know - at school, at work, family, friends and neighbours. People can support you in different ways; by sponsoring you to do something, by giving their time to help you, donating a prize or simply by attending an event you’ve organised.

    • Where do I start?

    The key to any successful event is good planning, but don’t let that put you off! Organising and planning is all part of the fun; why not turn it into a social event in itself? Think about timing - look at what other events are on in your area at the same time, to either join in with or to ensure you don’t clash. Make sure you give plenty of notice so people can get the date in their diary and plan ahead. Location is also very important - the type of location depends on your event, and of course there are loads of things you can so in your own home, but whatever you chose there are a few things to remember:

    1. You must have permission to use the location
    2. Ensure that access to the location is appropriate (e.g. if you need to get cars in)
    3. You apply in good time to get any licences you may need
    4. Meet any health and safety rules
    • Can I get any support?

    We can provide merchandise, advertising and literature to help promote your event. Don’t be afraid to ask other people for help too. You’ll be surprised how willing people are to get involved in a good event for a good cause. Look on our Facebook page for other people running similar events and ask them too!

    • How do I promote my event?

    Use the Internet - spread the news quickly using social networking sites, emails and websites. Email your friends and family, set up a Facebook page and link it with ours and set up a Just Giving page. If you film your event, make sure you send it to us and put it on YouTube.

    • What should I do after my event?

    We would love to hear all about your event - before and after! Don’t forget to send us your photos and videos.

    The most important thing is sending in the money raised. Any cash raised should be counted by two people and both should sign a paper to say that the donations have been counted and verified. Please DO NOT send cash in the post. Bank all the money collected and send it to us in a cheque along with any sponsorship forms so we can claim Gift Aid. It is very important to ask your UK tax paying sponsors and donors to tick the Gift Aid box as it allows us to claim an extra 28p for every £1 raised at no extra cost to the donor.

    Please include a note with your name, address, contact details and reference to your event - all very important for us to be able to thank you!

    Cheques should be made payable to: Haig Housing Trust, Alban Dobson House, Green Lane, Morden, Surrey SM4 5NS.

    If you have used an online payment system (Just Giving, PayPal), the donations will be transferred automatically to Haig Housing Trust’s bank account.

    All rent payment must be made in advance.

    Rent is usually charged weekly, however in some cases is charged monthly.

    You may choose the frequency in which you pay, however your account should always be in advance credit. For example if you pay monthly your account must be a month in advance.


    Methods of rent payment

    1. Standing Order

    You may pay your rent weekly or monthly via Standing Order. To calculate the correct monthly amount, multiply the weekly rent by 52 and divide by 12. EXAMPLE: £60.63 x 52 = £3152.76 ÷ 12 = £262.73 every month

    If you prefer to pay by this method, please contact the Income Team so that the appropriate form can be sent to you.

    2. Online Payments

    Rents can be made online through our payment service portal here—> ALL PAYMENTS

    Please note you will need your unique reference number to register for this service.

    3. By Phone with Debit Card

    You can also pay over the phone using a Debit Card by contacting our Income Office at Haig Housing on 0208 6855777

    4. Post Office

    Payments can be made using your Payment Card at any Post Office in the UK. Payment can be by cash or cheque payable to “Post Office Counters Limited”.

    5. Paypoint

    Your payment card can also be used at any outlet displaying the “Paypoint” sign.

    6. Local Housing Allowance (Formerly Housing Benefit)

    Local Housing Allowance is usually paid every four weeks in arrears, by the Local Authority and should be requested to be paid direct to Haig Housing for your convenience and peace of mind.

    7. Universal Credit Housing Element

    Housing Element is usually paid monthly in arrears to the claimant. Any payments relating to your housing costs should be passed on immediately to Haig Housing.

    If you need any help with making a payment or if you are having issues with payments, please contact your Income Officer at Haig Housing on 0208 6855777

    Haig Housing manages grant and pension funds which are in place to help our tenants or beneficiaries when they are need. To see if you are eligible for assistance and to apply, please read the descriptions and follow the instructions below.

    The Living Rent Click for details.

    The Mrs Willie James Charity:

    Named after the founder of the Housing Association for Officers’ Families (HAOF), The Mrs Willie James Charity provides items, services or facilities to Haig Housing tenants which they are in need of but cannot afford. Items bought for the tenant might include such things as:

    • White goods
    • Dental work
    • New glasses
    • Medical equipment
    • Respite care
    • Back to work expenses

    To find out more about the trust fund and your eligibility, please read the Guidelines for Applicants.

    If you would like to apply for the trust fund, please download an application form.

    Once you have finished your application, please return the form to Haig Housing Trust, Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS.

    When returning this form, please also fill out and include our Equality and Diversity Monitoring Form.

    The Charles Wray In Memorium Pension Fund:

    The fund pays a small annual pension of £500 per annum to a maximum of four beneficiaries. It is open to any members or former members of the Naval, Military and Air Forces of the Crown (and Merchant Navy if served in any war) suffering from any form of disablement attributable to or aggravated by such Service.

    Priority is given to those who were born in Yorkshire or Croydon or who lived in either location at the time of their Service in the course of which they were injured.

    If you would like to apply for the fund, application form here

    Once you have finished your application, please return the form to Haig Housing Trust, Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS.

    When returning this form, please also fill out and include our Equality and Diversity Monitoring Form.

    Additional Home Assistance Scheme (AHAS)


    In certain circumstances the Trust may be able to help tenants who are over 70 years of age and who have limited mobility with garden maintenance or the decoration of their homes. Such assistance cannot be open ended and is subject to the resources available; any help given is discretionary and is not therefore an entitlement.

    To find out more about the AHAS guidelines and policies please click here

    If you would like to apply for the fund, please download an application form.

    When returning this form, please also fill out and include our Equality and Diversity Monitoring Form.

    Haig Housing’s policies are summarised in the PDF files below. These summary policies constitute the Tenants Handbook and Information Pack, a copy of which was issued to you by your Housing Manager at the start of your tenancy.

    The information here supersedes any former information prior to April 2006. Haig Housing is no longer a Registered Social Landlord therefore any references in the Pack referring to the Tenant Services Authority are no longer relevant. Full copies of any of these policies are available on request. The Transfers Policy link below also leads to an Application Form and copy of the full policy.

    Please note: As of June 2020, some policies and their summaries are under review and the information stated in these may now be incorrect. If in doubt or if you have any other queries, please use the Contact Us form or call the Trust on 0208 685 5777.

    Abusive/Threatening Behaviour

    Additional Home Assistance Scheme

    Annual Visits

    Antisocial Behaviour and Nuisance

    Complaints

    Customer Service Standards

    Contractor Code of Conduct

    Countering Harassment

    Data Protection

    Decorating Allowance

    Domestic Violence

    Equality and Diversity

    Fire Safety

    Gas Safety

    Living in Your Home

    Moving Out (Terminating Tenancies)

    Mutual Exchange

    Paying Your Rent

    Parking

    Pets

    Rent Arrears

    Rent Information

    Rent Setting

    Repairs and Maintenance: Our Policy

    Reporting Repairs

    Right to Repair

    Service Charge

    Succession Rights

    Tenant Involvement

    Tenant Transfers

    Vulnerable Tenants

    Your application form is currently incomplete. Please find your saved application form below.

    Before starting the application form, please read and familiarise yourself with the following points:

    • When you ‘Save’ your application form, it will not be submitted to the Housing Options team for assessment. Your application form will only be submitted once you validate the form. This can be done by clicking the Validate button which is positioned to the right of the ‘Save the Form’ button.
    • By clicking the Validate button, you will start an automatic check of your answers. If any mandatory questions have been left blank, they will be highlighted in red at the top of the page.
    • Once the application has been validated and all mandatory questions are answered, the ‘Send the Form’ button will appear. By clicking the ‘Send the Form’ button, your application will be submitted for assessment.
    • All questions with * beside them mean they are mandatory. You will only be able to submit your application once all of these questions are answered.
    • You have 8 weeks to complete and submit your application form. If you do not submit within this time, your application and account will be deleted and you will have to start again.

    On the application form, you will find the following two buttons:

    1. Save the Form
    2. Validate

    The validation button checks what progress you have made and lets you know what is left to complete. Once all of the mandatory questions have been answered and the form has been validated, the ‘Send Form’ button will appear and you can submit your application form.

    Please remember that once you have confirmed that you would like to submit your application form, you will no longer be able to access or edit your application form. Before submitting, please make sure that you are happy with the information you have entered and that it is all correct.

    If you require any assistance whilst filling out your form, please contact the Trust or consult the leaflets available on the Apply Now page.

    This privacy policy sets out the data processing practices of Haig Housing Trust (ICO Registration No. Z2782044), for personal information in electronic and manual form, and governs the privacy of those people who choose to access this website (www.haighousing.org.uk).

    Haig Housing Trust is committed to protecting your personal data. This Policy details what personal data we collect and how we shall use it. We continually review our Policy and update it to reflect changes in data protection law. If we make any significant changes, we will make reasonable efforts to contact you. The Policy is effective from 10 October 2019.

    1. Who are we?

    Haig Housing Trust - ICO Registration No. Z2782044

    Any question relating to this Policy should be addressed to the Data Protection Officer by emailing communications@haighousing.org.uk or by writing to us:

    The Corporate Director, c/o Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS or send an email enquiry through the Send Email page.

    2. What is personal data?

    Personal data is information about a living individual who can be identified from that information (directly or indirectly). We collect, store and use (or “process”) personal data including:

    • your name;
    • contact information;
    • date of birth;
    • your gender;
    • age, nationality and ethnicity information (for monitoring purposes);
    • bank details and credit card information (where these are required to make payment);
    • information relating to your health (particularly if you are applying for a welfare grant or to access one of our services);
    • (when we are a beneficiary in an estate) any information about you as an executor, next of kin or beneficiary;
    • whether you are a taxpayer and would like to enable us to claim Gift Aid; and
    • any other personal information we collect in accordance with section 3

    We process certain types of personal data which are in a ‘special category’ under data protection laws, as they are considered more sensitive. Examples of this type of sensitive data are information about your health, race, religious beliefs, political views, trade union membership, sex life or sexuality. These types of data will only be collected when we have appropriate measures in place to ensure they are protected, when we have a valid reason for doing so and only if the law allows us to – the law allows us to process such data, for example, to safeguard the economic well-being of certain individuals in need of our support.

    3. How do we collect your personal data?

    We collect your personal data directly where:

    • We obtain information from you to provide health, adoption, welfare, mentoring and social care services as specified by our constitution (for example when you apply for support or when you otherwise interact with us)
    • We obtain your personal data when you participate in one of our fundraising activities or apply to be a volunteer or caseworker. Your personal details will be added to your record so that future communications with you are tailored to your interests

    Information collected indirectly:

    We may obtain your personal data from third parties such as:-

    • Other individuals making applications for support – for example a family member if they are applying for support on the basis of your military service. We will not always tell you if this is the case, as we provide our services on a confidential basis
    • Mail order companies or Marketing Service Providers you have subscribed to and where a legitimate interest applies. A balance of your interests is carefully considered and scrutinised to ensure that your needs are balanced and beneficial rather than intrusive.
    • Prospect researchers such as Prospecting for Gold who use publicly available information – for example: industry directories, on-line sources, newspapers and journals - for the purpose of wealth screening for major gifts fundraising.
    • Fundraising platforms such as Virgin Money Giving, PayPal and Just Giving
    • The Armed Forces and Ministry of Defence (for example to confirm service records)
    • Subcontractors, business partners, researchers and search/analytics providers
    • From a military charity or organisation so that we can provide assistance to you – we coordinate support with other military charities so that you receive support from the most appropriate source
    • Social Media platforms such as Facebook, WhatsApp, Twitter, Instagram or LinkedIn, depending on your privacy settings on those social media platforms (for example when you choose to interact with us by ‘liking’ our page)

    A note on social media:

    Our website includes social media plug-ins to allow you to easily share content from our website and, in doing so, your personal data may be sent to these social media platforms. We have no control over how social media platforms use your personal data and we encourage you to read the privacy notices on the various social media platforms you use.

    Find out more about how these social media platforms use your personal data:

    Facebook
    Twitter
    YouTube
    (Google’s general privacy policy)
    Instagram

    Information from other sources:

    • When you visit our website, we automatically collect technical information about your device including the IP address used to connect your device to the internet.
    • Using Google Analytics, we track which pages visitors to our website click on. Please see section 11 below on Cookies.
    • We may combine your personal data from these different sources for the purposes set out in this Policy.

    4. Children and young people

    We seek consent from parents/guardians for children who wish to participate in any fundraising activity. We always make clear to under 18s the purpose for which we are processing their data and comply with the Fundraising Regulator’s Code of Fundraising Practice.

    In other circumstances, we may obtain consent directly from a child where our health and social care practitioners determine that the child is mature enough to make their own decision in line with Gillick Competencies and Fraser Guidelines. Our practitioners who work with children, will balance the need to listen to the child’s wishes with the responsibility to keep them safe depending on the child’s maturity and understanding and the nature of the consent required.

    5. How and why we use your personal data

    We use your personal data for the following purposes: -

    • to promote the interests of the charity and to enable us to provide a voluntary service for the benefit of the public in a geographical area as specified in our constitution;
    • to provide you with our services which you have requested, and assess your eligibility to access those services (including grants);
    • to communicate with you in general;
    • to provide co-ordinated services across military charities (please see section 8 below);
    • for administration purposes, including to administer payments (donations to us, and grants to service users);
    • for publicity and profile-raising purposes (for example sharing success stories) and to fundraise to further our charitable purposes;
    • to maintain our own accounts and records (including the processing of gift aid on your donations);
    • to consider your application for a job or volunteer role with us;
    • to inform you of news, events, activities and services of Haig Housing Trust;
    • to report on the impact and effectiveness of our work;
    • to administer our website;
    • to satisfy legal and regulatory obligations;
    • for the establishment, defence and/ or enforcement of legal claims;
    • to prevent crime: We may record your image on CCTV which we use to prevent crime and keep our staff, tenants and the public safe. We may also process personal data to prevent fraud or misuse of services;
    • to conduct market research: Including research on the demographics, interests and behaviour of current and prospective supporters in order to help us gain a better understanding of different audiences and enable us to improve our service and seek support for our work. This research may be carried out internally by our employees or we may ask another company to do this work for us. Data will be anonymised where possible;

    Profiling and analysis: Our profiling and analysis activities can be broken into three categories:

    • Segmentation so that we can offer supporters information relevant to them. This type of activity is not aimed at identifying specific individuals to target, but rather many individuals who may fall within a certain segment of supporters.
    • Data matching: We may combine the personal information you have given us with data obtained from external sources, such as the Office for National Statistics, Google, Social Media, The Electoral Roll or postcode-based segmentation tools to help us understand social, demographic and financial characteristics, so we can tailor our communications and services to better meet your needs or the needs of others like you based on the insight we gain from the profile we build. We will not use the results of this data matching activity in a way that unduly intrudes on your privacy or your previously expressed privacy preferences, and you can ask us not to undertake this activity.
    • Major donor analysis: Our Major Donors Team may occasionally use your personal data to create profiles of our supporters or potential supporters. We use information our supporters have given us voluntarily to identify those who may wish to support our work with a major gift. We also use information already in the public domain, for instance industry directories, on-line sources, newspapers and journals and Companies House to identify individuals who may be interested in supporting our work with a major gift or are known to our existing major supporters. We also carry out due diligence checks on all new major supporters and ensure that the information we have on our major supporters is accurate and up to date. You can object to such use of your personal data for profiling at any time by contacting us at the details set out at the end of this Privacy Policy.

    6. Our lawful basis for processing your personal data

    Data privacy law requires us to rely on one or more lawful bases in order to process your personal data. We consider the bases below to be relevant:

    • Your consent (for example we may ask for your explicit consent to collect special categories of your personal data)
    • Where processing is necessary for the performance of a contract to which you are a party
    • Where processing is necessary for compliance with our legal obligations such as where we are obliged to share your personal data with law enforcement agencies, judicial bodies, government entities, tax authorities or regulating bodies.
    • Where processing is necessary to protect your vital interests or that of another person;
    • Where processing is necessary for the purpose of a legitimate interest pursued by us or a third party, except where your rights override our legitimate interest. The legitimate interest we rely upon is subject to an assessment based on the specific context and circumstances

    Our legitimate interests:

    In broad terms, our legitimate interests means the interests of running Haig Housing Trust as a charitable organisation and pursuing our aims and ideals, including to support the armed forces and their families – see About Us.

    For example, we need to collect your personal data in order to assess your eligibility for a grant or other support and share it with other military charities for that same purpose. We then need to process your personal data in order to provide that support.

    7. Marketing and fundraising communications

    We have evaluated the basis upon which we lawfully collect, hold and process personal data for marketing and fundraising. The balance test we carried out concludes that we have a lawful basis to communicate with existing and potential supporters and volunteers. We therefore rely on legitimate interest to communicate you.

    We may use your contact details to provide you with information about our work and services, or to seek donations/ legacies.

    We will send fundraising and marketing materials to you if we hold your contact details on our database and if you have not opted out of receiving communication by post. When communicating by post, we will offer you the opportunity to ‘opt out’ of receiving communication from us in future. You can also opt out of receiving communications from Haig Housing Trust by registering your name and contact details on the Fundraising Preference Service (FPS) website.

    We will send fundraising and marketing materials to non-supporters whose data (names and postal addresses) who have not opted out of receiving communication by post from third parties (see 3 above).

    We will send fundraising and marketing materials to you if you have opted in to receive communication via email, telephone (landline and mobile) or/and SMS (text messaging).

    Where you have provided us with your consent previously, you can change your mind at any time and choose to withdraw that consent. If you do not wish for us to contact you with marketing and fundraising communications, please let us know by email at communications@haighousing.org.uk

    8. Sharing your personal data

    If you request assistance, Haig Housing Trust will share your personal data with other military charities that provide support for a request for assistance and to co-ordinate providing you with support. Further details are available at: How military charities use my personal information.

    We share your personal data where it is necessary to achieve the purposes set out in this Policy. This includes sharing your personal data with:

    • suppliers and sub-contractors – for example IT service providers such as website hosts or cloud storage providers;
    • insurers;
    • professional service providers such as accountants and lawyers; and/ or
    • regulators, government and local authorities, including Child Services where appropriate.
    • we use third parties such as PayPal to process online donations.

    We also may need to disclose your personal data if required to do so by law or as expressly permitted under applicable data protection legislation for example, we may disclose your personal data to the government for tax investigation purposes, or to law enforcement agencies for the prevention and detection of crime.

    We reserve the right to share your personal data with third parties in the event that we sell or buy any business or assets or if our assets (including your personal data) are acquired by a third party, and/ or to protect the rights, property or safety of Haig Housing Trust, its personnel, users, visitors or others.

    If you are an executor of an estate bequeathed to Haig Housing Trust, we may share your details with co-beneficiaries and third parties such as solicitors, for the purpose of administrating the gift.

    We do not sell your personal data to other charities or other third parties.

    9. How we protect your personal data

    We use appropriate technical and organisational safeguards to ensure we keep your personal data secure. We have security measures in place to help protect against the loss, misuse, and alteration of the data under our control. For example, where appropriate, data is encrypted when in transit and storage, access is limited and subject to confidentiality commitments.

    We only use personal data for the purposes for which it was supplied (and not for any non-business purposes). We limit access to personal data on a need-to-know basis and take appropriate measures to ensure that our people are aware that such information is only used in accordance with this Privacy Policy.

    10. Keeping your personal data up to date

    We take reasonable steps to ensure your personal data is accurate and up to date.

    Where appropriate and lawful we may use publicly available sources (such as the Royal Mail) to identify deceased records or whether you have changed address.

    We really appreciate it if you let us know when your contact details change.

    11. Our use of cookies

    Haig Housing Trust uses cookies and other tracking technologies to assist with navigation of our website and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties. To find out more about the types of cookies we use, please visit our Cookie Policy page.

    12. Vulnerable circumstances

    We are committed to protecting vulnerable supporters, and clients, and appreciate that additional care may be needed when we use their personal data. We recognise that occasionally we may contact individuals who are not able to make decisions on their own such as making a donation to our charity. We observe the Fundraising Regulator’s Code of Fundraising Practice when dealing with people who are in vulnerable circumstances.

    In addition, to ensure we aren’t writing to individuals who do not wish to hear from us, i.e., receive direct mail from Haig Housing Trust when there’s been no prior relationship, the prospective donor acquisition data list(s) will be screened against the Mailing Preferential Service (MPS), Fundraising Preference Service (FPS), and Haig Housing’s own suppression file prior to sending any postal communication.

    13. International data transfers

    Whilst generally Haig Housing Trust stores your personal data on computers located in the UK, as part of its work to support the Armed Forces, Veterans and their families, Haig Housing Trust transfers personal data to some countries outside of the UK. These countries include Brunei, Canada, Cyprus, Falkland Islands, France, Germany, Gibraltar, Ireland, Italy, Kenya, Nepal, Netherlands and Thailand.

    The Cyprus, France, Germany, Gibraltar, Ireland, Italy and the Netherlands are subject to the European General Data Protection Regulation (GDPR). Canada’s data protection regime is considered (for businesses) to be ‘adequate’ by the European Commission. Brunei, Kenya, Nepal and Thailand do not currently have an EU or UK adequacy finding – which means your personal data may be subject to a lower standard of protection and security. Where necessary Haig Housing Trust has put in place safeguards, such as European Commission-approved contracts, to protect your personal data.

    14. How long will we keep your personal data?

    We ensure that personal data is retained only for as long as necessary for the above purposes and to comply with applicable laws. We may be required to retain your personal data for a number of years (generally six years after our interaction with you ceases) in order to satisfy legal or contractual obligations, or in order to establish, exercise or defend legal claims. When your personal data is no longer necessary for these purposes, where we are no longer lawfully entitled to process it, or where you validly
    exercise your right to erasure (see section 15 below), the personal data will be deleted.

    In line with best practice, email communications are kept for one year after which are deleted from our system. However, personal data is retained in line with our data retention and records policy.

    If you ask us to stop contacting you, we will keep some basic information about you on a ‘suppression list’ in order to comply with your request and ensure we do not send you unwanted communications in the future.

    15. Your rights to your personal data

    You have rights under data protection law over your personal data. You are entitled, to request:

    • access to (i.e. ask for a copy of) your personal data
    • correction of your personal data if it is incorrect
    • erasure of your personal data
    • that we stop using your personal data if you believe that the information, we hold is wrong, or that we don’t have a valid reason for using it
    • that we stop using your personal data where you object to us using it
    • that we transfer the information you gave us from one organisation to another or give it to you.

    These rights are subject to eligibility and to legal exemptions, and we may need to verify your identity before we are able to respond to your request.

    a) Your right to withdraw consent

    Where you have given us your consent, please note you have the right to withdraw that consent at any time.

    If you wish to exercise any of your individual rights including your right to withdraw consent, you can do so by completing this request form (PDF) and sending it to communications@haighousing.org.uk, or writing to:

    The Corporate Director, c/o Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS or send an email enquiry through the Send Email page.

    We will generally respond within one month, on receipt of your written request.

    Please note that we might refuse to comply with subject access requests which would reveal sensitive information about third parties, such as those who access our services, even if they are a family member or are otherwise known to you.

    b) Your right to lodge a complaint or raise a concern

    You also have the right to lodge a complaint with the UK’s Supervising Authority: The Information Commissioner’s Office. Prior to lodging a complaint, Haig Housing Trust would like the opportunity to address any complaint you may have by completing our complaints form.

    If you require further information and advice about data protection law or you wish to make a complaint, you can contact the Information Commissioner’s Office:

    Information Commissioner’s Office

    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK95AF

    Telephone: 0303 123 1113

    Contact form: https://ico.org.uk/global/contact-us/email/

    Please note: Haig Housing Trust is not a ‘public authority’ as defined under the Freedom of Information Act and we will not therefore respond to requests for information made under this Act.

    16. Contact us

    If you have any questions about this Policy or the way we use your personal data, you should contact the Data Governance Team as follows:

    The Corporate Director, c/o Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS or send an email enquiry through the Send Email page.

    Email: communications@haighousing.org.uk

    Introduction:

    The following terms and conditions govern how our users can access the website and combined with our privacy policy constitute your full agreement to your continuing use of the website.

    Please take time to read the following. If you disagree with any of the terms and conditions set out, please stop using the website immediately.

    This document will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

    Please be aware that we may update or modify the information on this page at any time therefore make sure to check this page regularly.

    If you continue to use the website after a modification, we will assume that you agree with the latest version as all previous agreements will be superseded by the current document.

    Intellectual Property Rights:

    Unless otherwise stated, all intellectual property rights, regarding the website and the material on the website, rest solely with Haig Housing Trust. All of these intellectual property rights are reserved.

    Rules for the user:

    We expect that the material on our website will be used for personal use only. This means that you can:

    • Download our pages to your personal computer
    • Print off pages for your personal use.

    You must NOT without our express permission:

    • republish our material including our logo and trademarks
    • sell, rent or sublicense any of our material
    • reproduce, copy or exploit our material for commercial purposes
    • show our content in public
    • redistribute any material from our website

    Additionally, you agree that you will not do anything or allow anything to be done to compromise the security of this website.

    Liability:

    Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise.

    Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise. However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

    We are also not liable for the views or comments shared on the third party websites that are linked to this website. Although they are included on this site, it doesn’t imply our recommendation of their content or that we agree with their views.

    Although we endeavour to keep our content up-to-date and relevant, we make no warranty of completeness and accuracy therefore we ask you to use the website with your own discretion.

    Finance:

    Any refunds are at the discretion of Haig Housing Trust.

    If you make a payment to the Trust through the website, we will not store your debit or credit card number. Our Privacy Policy details our responsibilities regarding your personal information under the General Data Protection Regulation (GDPR).

    Access to Site:

    We are not liable for any technical issues which create the temporary or indefinite unavailability of this website.

    We also reserve the right to withdraw or suspend this website at any time without warning.

    To view help sheets and additional documents, you will need to download Acrobat Reader. To download it for free, please visit the Adobe website.

    Codes of Fundraising:

    Haig Housing Trust fundraising is under the guidance of the Institute of Fundraising Codes of Practice.

    Click her to view the Codes of Fundraising Practice.

    Contact Us:

    If you have any questions about the terms and conditions, please contact the Trust’s headquarters:

    • Address: Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS
    • Tel: 0208 685 5777

    If you would prefer to send an email, please use enquiry form on the Contact Us page. Please choose the ‘General Enquiry’ option in the dropdown menu.

    Need to speak to us?

    We will respond to all your enquiries, sent to the email address below and via our contact us form, within 5 working days.

    If you have trouble using this online form, please email us directly on enquiries@haighousing.org.uk

    Head Office Address:

    Haig Housing Trust

    Alban Dobson House

    Green Lane, Morden,

    Surrey SM4 5NS

    Main switchboard: 020 8685 5777

    Opening Hours: Mon - Fri 9am - 5pm

    (Outside our normal working hours, or during special circumstances, this number will be answered by an out of hours service.) For maintenance emergencies, please state that you are a Haig Housing Trust tenant and the nature of your emergency.

    For gas emergencies or if you smell gas, please call 0800 111 999

    Please Note: telephone calls may be recorded for training purposes.

    E-Mail Contacts

    Haig Housing has two newsletters per year (Spring and Autumn) and one Annual Report. These can be downloaded below in pdfs. For copies of the Annual Reports published before 2013, please contact Head Office. The publications prior to 1st October 2013 will be Haig Homes publications unless identified as Haig Housing Trust publications.

    Overview

    Haig Housing Trust, known as Haig Housing, was formed in 2008 as a ‘sister’ charity to Douglas Haig Memorial Homes (Haig Homes). The two Trusts were amalgamated on 1st October 2013.

    The object of Haig Housing is to provide housing assistance to ex-Service people and/or their dependants. Currently this object is achieved by letting general needs homes at affordable rents to the ex-Service community, and providing tailored housing solutions to suit the individual needs of severely wounded and disabled Veterans. Haig Housing also offers a wide range of housing advice to the Service community and is the Strategic Housing Partner of Help for Heroes.

    The Trust has over 1,500 properties throughout the UK which are a mix of family-sized houses, flats, maisonettes and bungalows, built mostly in the 1930s, 1950s and 1990s. The properties are generally on small, well-managed estates ranging in size from six houses up to the largest estate in Morden of over 270 homes. These are located in over 50 different local authorities. Some are subject to the nomination rights of the original Service or regimental organisations which donated the funds for the building. The properties in Jersey are subject to residential qualification for the States of Jersey.

    The properties are for rental only, unless they are under the Shared Leasehold Scheme. Haig Housing does not have any sheltered, residential or nursing homes. The majority of homes are suitable for families and only a small number of properties are suitable for single applicants. You can see the spread of housing in our Location and Property Search.

    To be considered for housing, applicants must have a British Armed Forces connection and be in housing need. Applicants for the Trust’s Shared Leasehold Scheme and the Special Needs Housing are considered on a case by case basis. If you are interested in the Shared Ownership Scheme, please visit the Special Needs Purchase page to see if you are eligible.

    Applications are assessed using a points system which combines Service Points and Need Points. Priority is normally given to those with greatest need except where this would lead to unsustainable tenancies, inappropriate use of the housing stock or unstable communities.

    For full details, please download our A Guide to Tenant Selection & Property Allocation help sheet.

    History

    Douglas Haig Memorial Homes, known as Haig Homes, was established as a Charitable Trust in 1929 as a memorial to Field Marshal Earl Haig of Bemersyde KT GCB OM GCVO KCIE in recognition of his work to highlight and solve many problems facing ex-Service people and their families. He was particularly concerned with the plight of those disabled during their service in theatres of War and the difficulties created by this in their civilian lives. The Trust had two main periods of expansion in the 1930s and 1950s with further housing added during the 1990s and 2000s.

    The Trust also incorporates the Housing Association for Officers’ Families (HAOF), established in 1916 by Mrs Willie James. HAOF and Haig Homes amalgamated in 1995.

    Play the Haig Housing Trust Lottery and you could win up to £25,000 drawn every week!

    You have a 1:64 chance of winning a prize each week and you’ll be helping support our wounded heroes because every time you play. 50p of your £1 entry helps fund specially adapted houses for severely injured and disabled Service and ex-Service personnel.

    Lottery

    How it works

    For just £1 per week, you will be allocated a six digit lottery number which will remain yours for as long as you wish to keep playing. You can purchase more than one entry if you wish. Every Saturday, the lucky winners are drawn at random and prize cheques are issued directly to you, so there is no need for you to claim. You must be 16 or over to enter.

    Winners have to match 3, 4, 5, or all 6 digits of the winning number in the correct place in the sequence.

    • 3 digits in the correct place WIN £5

    • 4 digits in the correct place WIN £25

    • 5 digits in the correct place WIN £1,000

    • 6 digits in the correct place WIN £25,000

    How do I join?

    You can sign up online here and then choose how to play and pay. You can choose to pay through direct debit or by using your credit or debit card. Our lottery is managed by independently by Unity Lottery, and you can check all the rules and regulations here - www.unitylottery.co.uk

    Download lottery entry form

    You can download our lottery entry form and send it freepost to the address on the form.

    .

    Once you have your form, follow these 4 easy steps

    • Step 1: Complete your personal details – we need this so that we can contact you if you win!
    • Step 2: Select the number of lottery entries you wish to purchase per week
    • Step 3: Complete the payroll form or the direct debit instruction
    • Step 4: Return to the Freepost Address below

    NOTE: If you wish to pay by cheque please make your cheque payable to ‘Unity Lottery’. The pricings are £1 for every week you wish to play e.g. £52 for one year.

    Complete the personal details on the form and send both the cheque and form to the Freepost address:

    FREEPOST RLZR - GSYJ - KSZA

    Coming Home Haig Housing Trust Lottery

    Barrow-in-Furness

    LA14 2PE

    We will take care of the rest and notify you of your lottery number.

    If you have any queries, please call the Unity Lottery hotline on 0370 050 9240

    This is your chance to help us do more!

    Haig Housing is proud to have served the British Veteran community for over 100 years. As the leading housing provider for ex-Service personnel in the UK, the charity now owns over 1,500 properties across 50 locations. The Trust endeavours to help any Veteran in housing need, whether they are transitioning into civilian life or are simply in need of a helping hand. With more people needing this service we are building new homes to help with the demand. Every Pound donated allows us to help more Veterans. Please see below the variety of ways you can donate.

    Make a donation to Haig Housing Trust Here

    Every donation helps us to provide adapted housing for Service and ex-Service people in serious need due to injuries and disabilities. If you are a UK taxpayer, you can Gift Aid your donation and help even more – we can reclaim 25% tax on the amount you’ve given. Please download a Gift Aid Form. If you’d like to do your bit to help, here’s how:

    Give online

    If you would like to donate online, make a payment through PayPal.



    Online banking

    You can also make a donation straight to Haig Housing Trust through your own online banking using the following details:

    Account Name: Haig Housing Trust Fundraising
    Sort code: 20-67-59
    Account no: 03345440

    Barclays Bank plc, 50 Pall Mall, London, SW1A 1QA

    Donate by standing order

    Regular donations are our life blood and help provide a regular income to support our work of housing Veterans in need.

    If you would like to donate by standing order please call: 020 8685 5777

    or email: enquiries@haighousing.org.uk

    Give by post

    Send your donation to Haig Housing Trust at:

    Alban Dobson House

    Green Lane

    Morden SM4 5NS

    Cheques should be made payable to Haig Housing Trust

    Please include a Gift Aid Form which you can download here.

    Give a gift in your Will

    Leaving us a legacy in your will means passing on the gift of a better quality of life for injured Service and ex-Service people. Anyone over 18 can make a Will. You can bequeath a specific amount of money or what remains of your estate after you’ve looked after family and friends.

    If you’d like to leave a legacy, please call 020 8685 5787 (Mon-Fri 9am – 5pm)

    or email: enquiries@haighousing.org.uk

    Our Fundraising Promise

    Haig Housing Trust is a registered with the Fundraising Regulator and pays an annual levy. The following promise outlines the commitment made to donors and the public by fundraising organisations that have registered with the Fundraising Regulator. Those who register with the regulator agree to ensure their fundraising is legal, open, honest and respectful. The standards for fundraising are set out in the Code of Fundraising Practice which can be found here

    WE WILL COMMIT TO HIGH STANDARDS

    • We will adhere to the Code of Fundraising Practice.

    • We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise.

    • We will comply with the law as it applies to charities and fundraising.

    • We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice.

    WE WILL BE CLEAR, HONEST & OPEN

    • We will tell the truth and we will not exaggerate.

    • We will do what we say we are going to do with donations we receive.

    • We will be clear about who we are and what we do.

    • We will give a clear explanation of how you can make a gift and change a regular donation.

    • Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent.

    • We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.

    • We will ensure our complaints process is clear and easily accessible. A copy can be found on this website under Contact Us.

    • We will provide clear and evidence based reasons for our decisions on complaints.

    WE WILL BE RESPECTFUL

    • We will respect your rights and privacy.

    • We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.

    • We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request.

    • Where the law requires, we will get your consent before we contact you to fundraise.

    • If you tell us that you don’t want us to contact you in a particular way we will not do so. We will work with the Telephone, Mail and Fundraising Preference Services to ensure that those who choose not to receive specific types of
    communication don’t have to.

    WE WILL BE FAIR & REASONABLE

    • We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.

    • We will take care not to use any images or words that intentionally cause distress or anxiety.

    • We will take care not to cause nuisance or disruption to the public.

    WE WILL BE ACCOUNTABLE & RESPONSIBLE

    • We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.

    • If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive.

    • We have a complaints procedure, a copy of which will be available on our website under Contact Us or that we can send to you on request.

    • Our complaints procedure lets you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.

    • We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.

    Coming Home is Haig Housing’s charity fundraising campaign. The money raised through the campaign is used to provide specially adapted housing and support for injured ex-Service personnel.

    Coming Home has the full support of Bryn Parry, the co-founder of Help for Heroes. Bryn said:

    Our task is to fix up these brave young men and women so that they are capable of leading the rest of their lives. That’s where Coming Home comes in, by providing them somewhere appropriate and decent to live.

    Coming Home takes over where Help for Heroes finishes

    Haig Housing is one of two strategic partners of Help for Heroes.Through this partnership, Help for Heroes highlights cases that require specially adapted housing and refer them to us as the specialists in housing for Service and ex-Service people. Specially adapted homes cost £150,000 to £300,000, depending on location.

    Many badly injured ex-Servicemen have already been provided with a home for life through Haig Housing Trust and the Coming Home campaign. Read their stories and see how your donation will make a huge contribution to people’s lives.

    Property is an expensive business - please support us by making a donation now.

    Events

    Finding suitable accommodation after you leave the Armed Forces can be a long and difficult process. We understand this so we would like to help with your transition by giving you as much useful information about our services as possible. Our website offers a wealth of information regarding our application process and services however if you have a particular question, please use this form to ask.

    For example, you may use this form if you are due to leave the Force over the next few years and need to find out your options in terms of civilian housing.

    You can also use this enquiry form for any questions you may have about applying for General Needs Housing.

    If you are interested in the Shared Leasehold Scheme, please use this form to register your interest. Before you submit your enquiry to the Operations team, please ensure that you have read the Shared Ownership Illustration.

    In your enquiry for the Shared Leasehold Scheme, make sure you include the following information:

    • Your service details (Rank, Corps/Regiment, Service No., Date of Enlistment)
    • Spouse or partner’s details if applicable (include contact numbers and email address)
    • Details of your dependants if applicable (include age, whether living with you full-time or not, their relationship to you and their education and/or employment status )
    • Date and nature of the injury you sustained whilst in service
    • Prognosis (if known)
    • Date of Medical Board and Discharge from DMRC and HM Forces (if known)
    • AFCS and Insurance Payments (received or expected)
    • How you would like Haig Housing to help you.
    • Preferred Area of Living

    THIS FORM IS NOT AN APPLICATION FORM. If you wish to apply to apply for general rented housing, please access the full application form through the Apply Now tab.

    Thank you for your interest in applying for housing with Haig Housing Trust!

    Before applying to the Trust, please make sure you are eligible to apply to us. To do this, please read the Guide to Tenancy Selection and Property Allocation help sheet.

    The main eligibility criteria are that you must have a British Armed Forces connection and be in housing need.

    If having read the guide, you think you are eligible to apply to us, please choose one of the following steps:

    1. Complete the online application form (button located at bottom of this page)
    2. Download a paper copy of the form. If you choose to submit a paper application, please return it to Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS.
    3. Call our office on 020 8685 5777 to request a blank application be posted to you

    Whilst filling out the application form, make sure you have referred to or downloaded the following three documents:

    If you chose to do an online application form, we ask that you register for an applicant account. We ask you to do this so you can have the ability to save your partially completed form and continue it at a later date. You will have 8 weeks to complete the application form from the date of your account registration. If you have not submitted your application form within 8 weeks, your application will be cancelled and you will need to start again.

    As part of your registration for an applicant account, we ask for your National Insurance number. As a number that is unique to yourself, we ask for this information to ensure that no duplicate application forms are submitted and to ensure that your application is accessed by you only. This information will be stored securely in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

    We are aware that this is a long form however it is important that you should answer all of the questions relevant to your application and read all sections carefully.

    You do not have to send in any supporting information at this stage. If you are accepted on to our Housing Register and shortlisted for one of our vacancies, you will be sent a further form and asked for information to support your application e.g. details of income, proof of your right to rent, proof of service in the Armed Forces.

    If you require any assistance whilst filling out this form, please use the help sheets above or contact the Housing Options team on 020 8685 5777.

    Haig Housing Trust’s Shared Leasehold Scheme enables badly wounded, disabled or seriously ill Service and ex-Service personnel whose condition is Service attributable to become shared leaseholders of a suitable property. The scheme mainly assists Servicemen and women in receipt of compensation and/or an insurance payout.

    Unfortunately since the Iraq and Afghanistan wars, there has been an increase in applications for housing with specific adaptations for disabled and injured Service personnel. It is a challenge for local authorities and other organisations to accommodate applicants in existing properties as the properties they have may not meet the veteran’s specific needs in terms of geographic location or appropriate adaptations. Haig Housing can focus on finding solutions to meet these specific needs and has, as of December 2016, successfully helped 50 veterans with challenging housing problems.

    The scheme enables qualifying beneficiaries to:

    • be housed in a suitable property in a location close to family and friends
    • acquire a property whilst still serving but before final AFCS/insurance payments have been received, to allow essential adaptions to be completed by the MOD before discharge
    • acquire a suitable property before they have sold their own unsuitable property

      If you have been seriously affected by an injury sustained whilst in HM Forces, our Operations Team would like to hear from you and offer any help they can. Please send the team an enquiry through the I Have a Question form and follow the instructions carefully.

      To ensure you are eligible for our Shared Leasehold Scheme and to gain a better understanding about what the scheme offers, please read the Shared Leasehold Illustration document before sending your enquiry.

      If you would like to find out more about how the scheme has helped our veterans, please visit Our Heroes page.

      Haig Housing offers their rental housing stock to any ex-Service personnel, whether single or with family, in housing need at any point in their civilian life. If you would like to find out about your eligibility, please read our Guide to Tenancy Selection and Property Allocation help sheet.

      After 100 years of development, Haig Housing now owns over 1,500 properties across 50 estates which can be found all over the UK. The properties are a mix of family sized houses, and smaller houses, flats and maisonettes. Each estate is managed by a Housing Manager alongside a Grounds Maintenance team who ensure the communal areas are kept in a good condition. Although more mature applicants are welcome to apply for general needs housing, Haig does not offer sheltered, residential or nursing homes. Many of the properties either are, or can be adapted to be, suitable for those with disabilities.

      If you are interested in applying for a general needs property, please go to the Apply Now page.

      We also understand that no case is the same and you may require more information or assistance than is offered on our website. If you are interested in the Trust’s properties but cannot make an application at this time or have a specific question which affects your application, please fill in our I Have a Question enquiry form and our enquiries team will be happy to help.

      To find out more about where our estates are located, please use the Location and Property Search.

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      ​Coming soon…

      Tenant Area

      Welcome to the Tenant Area of our website.

      Reporting a repair:

      You can report a repair in the following three ways:

      • Telephone: call 020 8685 5777 and chose Option 1 for the Repairs department
      • Email: email the issue through to enquiries@haighousing.org.uk
      • Letter: please mark for the attention of Repairs at Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS

      When reporting a repair, please have the following information available:

      • Your name, address and flat/house number.
      • A full description of the problem and what you feel may be required.
      • What has caused the problem and whether it is causing damage.
      • Details of how you can be contacted to make an appointment such as your work, mobile or home telephone number.
      • A day when you can be, or are regularly, at home and any times when you are not available.
      • Photographs by email or post if possible.

      For more information, please read the Reporting Repairs: Our Policy help sheet.

      New text alert service - we are rolling out a new service and will send you a text to confirm your works order number.

      Paying Your Rent:

      The methods of payment are determined by the Trust and, other than tenancies in Scotland, include the following:

      • At a Post Office counter using the Trust’s Rent Payment Card which records your payment on its Girobank Account.
      • Banker’s Standing Order - paying monthly in advance.
      • Send cheque to Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS on monthly basis. Please mark to the attention of the Income Team.

      For more information, please read the Rent Information help sheet.

      Please note that if claiming Universal Credit locally that Haig Housing is a Private Landlord and not a Housing Association.

      Click here for information if you have difficulties paying your rent

      If You have a Complaint:

      Complaint Procedures