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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.


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We’re excited that Haig Housing have been shortlisted for the Centenary Development Award - “Best development (urban - London)”.

The judging process this year proved to be one of the toughest as there were a record number of entries, with over 300 entrants.

The shortlist can be found here.

Please download form required.

Next you have 2 options:

1. Print the form and fill it in manually returning to Haig via post or email if you have a scanner

2. Fill it in digitally within Adobe - Press here to download if you do not already have it.

  • please note that using the Signature option within Adobe is allowed and should be the last thing filled in as it will then lock the form.
  • Return it to Haig via email to enquiries@haighousing.org.uk

If you require any assistance with these form please contact your Housing Manager

Contact Details Form

Disturbance Claim Form

Home Loss Compensation Form

LHA Consent Form

Subject Assess Request SAR Form

SSAFA + Veterans Charities Authorisation Form

Tenant Consent 3rd Party Form

Tenant Improvement Request Form

UC Data Protection Consent Form

Veterans Charities Authorisation Form

We are recruiting a qualified Financial Accountant with experience of producing high quality monthly management accounts for the Finance Director, Senior Management Team, Trustees and key stakeholders.

Applications should be by CV with a covering statement by email to Ann Clark, by 5pm 10th February.

Job Description

Summary Terms & Conditions

Looking after your Mental Health and General Wellbeing

This is a new initiative and will be getting updated regularly to bring you helpful advice and tips and links.

Covid-19 please see our page here

Please stay vigilant and avoid scammers- for more information click on the image below.

NHS and Government Leaflets on Covid Vaccines

Vaccination Guide - Nepalese

A guide to the Vaccine Programme

Vaccine Confidence FAQ’s

Vaccines for Older Adults

Covid Vaccine in pregnancy

Why do I have to wait?

What to expect?


Combat Stress have written a wonderful article for us on PTSD here

Combat Stress PTSD Help

Useful Helplines:

Childline (www.childine.org.uk) offers support to children or young persons where domestic abuse is happening in the home or within a relationship and is free to call on 0800 1111

Forcesline (www.ssafa.org.uk/get-help/forcesline) for serving personnel, Veterans and their families 0800 731 4880 (Mon to Fri 10.30am-7.30pm)

Galop (www.galop.org.uk) provides an LGBT+ Domestic Abuse Helpline and is free to call on 0800 999 5428

Hour Glass (www.wearehourglass.org) challenges the abuse of older people in all its forms and is free to call on 0808 808 8141

Karma Nirvana (www.karmanirvana.org.uk) supports victims of honour based abuse and forced marriage and is free to call on 0800 5999 247 (Mon to Fri 9am–5pm)

Men’s Advice Line (www.mensadviceline.org.uk) is a confidential helpline for male victims of domestic violence and those supporting them and is free to call on 0808 801 0327

National Domestic Abuse 24/7 helpline, which offers support to victims and people affected by domestic abuse, is free to call on 0808 2000 247

NHS 111 (www.111.nhs.uk) to access medical help fast but when it’s not a 999 emergency call 111 or in Wales 0845 4647.

Samaritans (www.smaritans.org) provides 24/7 confidential emotional support for feelings of distress, despair or suicide thoughts 116 123

Shout (www.giveusashout.org) is a crisis text support service for people in the military community who are struggling and need immediate support to get through a crisis. Text CONTACT to 85258

The Respect Phoneline (www.respectphoneline.org.uk) provides confidential advice and support to help perpetrators stop being violent and abusive and is free to call 0808 802 4040

Togetherall (www.togetherall.com/en-gb) is a safe 24/7 online service supporting your mental health in terms of anxiety, depression and other common mental health issues.

Veterans Gateway (www.veteransgateway.org.uk) 24/7 first point of contact for Veterans seeking support, from healthcare and housing to employability, finances, personal relationships and more. 0800 802 1212

Victim Support National 24/7 Supportline (www.victimsupport.org.uk) 08 08 16 89 111

Planned Property Maintenance Works

Please check regularly to find information on works being planned in your area.

Haig are looking for a permanent Part-time Human Resources Manager to work at our Morden Office to provide a comprehensive HR advisory and support service to the Trust’s Executive including effective approaches to support the recruitment, retention,training, development, safety and wellbeing of its employees.

This position is 3 days a week

Job Description

Terms and Conditions

Please send your CV and a cover letter to Ann Clark

Applications close on 16th October 2020.

Haig are looking for a Senior Surveyor to start as soon as possible.

You will be responsible for the management of the internal surveyors and supervision of the work undertaken on behalf of the Trust by specialist consultants.

Job Description

Terms & Conditions

Please send a cover letter and your CV to Ann Clark

Applications close 11th September 2020

This is a Senior Repair Officer (6 month temp) to support the Contract & Repairs Manager to deliver property maintenance including building safety, compliance and contracts monitoring services.

Job Description

Terms and Conditions

Applications close 31 July 2020

Email Application letter and CV to Shirley.Skinner@haighousing.org.uk

Deputy Director of Operations

Haig Housing is a charitable housing association, based in Morden, South London, with some 1,600 properties in estates and individual locations all over the UK which it lets to ex-Service personnel and their families. We are looking for a Deputy Director of Operations, reporting to the Chief Executive, to lead and manage our housing options and casework service, including the provision of a practical advisory service on housing matters to the Service and ex-Service community, and to initiate suitable housing solutions including finding housing for rent or purchase with or on behalf of injured and disabled personnel.
The successful applicant will be a self-starter, with good communication skills, tact and empathy in dealing with people from all backgrounds including military and civilians, sometimes in distressing circumstances.

Experience of Service life is essential, and knowledge of the general housing market and framework for purchase and sale of residential properties is desirable.

The position will be based in Morden with travel throughout the UK and a clean driving license will be required.

Job Description

Terms & Conditions

To apply please send your CV together with a covering letter detailing your suitability for this post to ann.clark@haighousing.org.uk by the closing date of 24th July 2020.

Tenant Transfers

If you would like to submit a Tenant Transfer request please refer to our Transfer Policy for whether or not you are eligible.

Transfer Application Form

Please return your form via your Housing Manager.

National Lockdowns - Easing continues with all shops and outdoor hospitality spaces now able to open in England. Similar easing continues in the devolved administrations.

Haig Housing is operating fully but with some service restrictions

Daily Bulletin for Friday 7th May 2021


The Government has announced a four-step plan in England to cautiously ease the current lockdown restrictions, with similar plans from the devolved administrations. With the arrival of the third step in England on 12th April, restrictions are further eased, with the opening of hospitality outdoor spaces such as pub gardens and non-essential shops. These steps aim to provide a route back to a more normal way of life. Each step will be assessed against four tests before restrictions ease. The first step on 8 March saw the return of schools; the second on 29 March permits people to meet outside including in private gardens; outdoor sports facilities were able to reopen and formally organised outdoor sport restart. Weddings can take place, now with an increased attendance of 15 people. The decision on each stage will be based on data and not dates, and the Government has stated its intention to move cautiously to keep infection rates under control. The Government also re-evaluated recently those who are deemed clinically.extremely vulnerable and who should shield; this restriction was lifted on 1st April. Further details about the four-step plan can be found here and below. For separate plans for the devolved administrations, see advice links under the respective national administration below.

The coronavirus epidemic and the new more infectious variants of the virus will have a significant impact on our lives and how the Trust operates until the full benefits of the mass vaccination programme can be realised; these are already becoming apparent with infection and mortality rates declining significantly and we expect things will continue to get better. However, Haig Housing’s Headquarters Office in Morden will remain closed for the time being, with all essential work being met by homeworking. While we continue to operate this reduced service, we will nevertheless work hard to ensure that our services remain as close to normal as safely possible.

However, with an emphasis on personal safety, some things will remain different while all administrations plot this cautious route out of the current lockdown and its restrictions. We will therefore continue to be informed by Government guidelines including those from the devolved administrations.

2020 was a particularly challenging year for all of us and the arrival of the more infectious variants of the virus have by necessity placed further restrictions during the winter period which itself always brings more health challenges. While 2021 will still be a hugely different year, the success to date of the vaccine roll-out programme provides genuine light at the end of the tunnel.

Nevertheless, we must continue to follow the phased easing of lockdown restrictions. Using that same sense of mutual responsibility that we remember from when we were in the military, I ask you all please to follow closely Government guidance and guidance so we can come through this together.


Alban Dobson House, Morden

  • Alban Dobson House is operating on skeleton staff with most working from home. Please contact us by phone on 020 8685 5777 or by email to enquiries@haighousing.org.uk if you have any questions. A full out of hours repairs service continues to operate but this will be prioritised to emergency and urgent repairs.
  • Rent

  • We ask that you continue to make your rent payments so that we can continue our efforts to help our beneficiaries through these challenging times and to maintain your homes.
  • If you have difficulty in paying you should confirm that you have applied for all the Government assistance that is available, noting that furlough and other payment support has been extended. When we emerge from the pandemic and more people can return to full-time working you should note that this support is likely to come to an end. If you have any concerns over meeting your rent you should contact our Income team without delay on 020 8685 5777, choosing Option 2, so we can offer you help, assistance and advice.
  • Whenever the Trust issues you with a rent increase notice, please remember to contact your bank or building society to increase any Standing Order you have in place for payment else you may go into arrears.

  • Universal Credit

    • PLEASE do not forget that if your rent has increased and you claim Universal Credit or Local Housing Allowance you must inform them of this change in your circumstances via your online journal or direct to your local authority respectively. Benefits will normally only backdate for 1 month, so it is important to action this quickly. Failure to do this may result in you going into arrears. This change will also need to be evidenced so if you need a copy of your rent increase notice, you should contact the Trust.
    • You can inform Universal Credit of a change to your rent from the Trust as follows:
    1. Log into your Universal Credit journal online.
    2. Chose, ‘Report a change of circumstance’.
    3. Chose where you live and what it costs.
    4. Click the button, ‘Something else’ - which shows your current charges.
    5. Click the green change button and enter your new figures and the date these changed.
    6. Save and exit.
    7. If you have any difficulties, please contact Universal Credit on 0800 328 5644.
    • If you are applying locally for Universal Credit, please note that Haig Housing Trust is a PRIVATE LANDLORD and not a Housing Association.

    Repairs and Maintenance

    • Please report all repairs by telephone to 020 8685 5777, choosing Option 1 or by email to enquiries@haighousing.org.uk. Calls will take longer to answer; please be patient as we will get to all calls in turn. Emergency and Urgent repairs will be prioritised with others undertaken on a case by case basis.
    • We will always respond in an emergency.
    • Our out of hours service remains available fully for emergency or very urgent repairs only but please listen carefully to any pre-recorded messages.

    Estate Visits

    • Estate visits by Housing Managers are generally suspended and will only be resumed when lockdown restrictions are eased. When and where they are possible, they will only be conducted on the door-step, observing safe distancing. Indoor visits will only resume once lockdown or other tier restrictions permit. These may vary in the devolved administrations.
    • All Haig Staff will maintain 2 metre social distancing and wear face coverings; we ask you to take the same precautions.
    • We will inform you when stock survey visits recommence.

    New Beneficiaries

    • Sign up of new beneficiaries will be assessed on a case by case basis while lockdown and tier restrictions remain in force.

    Car Permits

    • The extension has now come to an end. Car parking information for 2021 should have been been given. Please contact your housing manager for further information.

    Please check back to this website regularly for updates.


    If you self-isolate

    If you self-isolate after being instructed to do so or are following Government guidelines then please inform us without delay by telephone or email so that we can advise any contractor who may need to visit you.


    General Coronavirus (Covid-19) Guidance - English

    General Coronavirus (Covid-19) Guidance – नेपाली Nepalese



    Coronavirus - Government/NHS

    Government - Four step plan to ease lockdown restrictions in England: here

    Government - National Lockdown - Stay at Home. See here

    Government - Full list of local restriction tiers by area from Sunday 31 December 2020: here

    Government guidance for those who have been in contact with someone who has tested positive: here

    Government guidance for households with possible coronavirus infection: here

    Government advice on support for businesses incl for the self employed: here

    Government winter campaign to manage coronavirus - Hand. Face. Space: here

    Government legal requirement for all venues to now record contact details: here

    Government advice on face coverings in education: here

    Government advice on new payments for people self-isolating in highest risk areas: here

    Government guidance on getting tested for Coronavirus: click here

    Government advice on Coronavirus: click here

    Government guidance for the public on mental health and wellbeing: click here

    Government advice on Coronavirus and domestic abuse: click here

    NHS advice on Test and Trace: here

    NHS advice on Coronavirus: click here

    Public Health England: A simple guide to staying at home: click here

    Every Mind Matters - Looking after your mental health at home: click here

    Income Support Self-Employed

    Government self-employment Income Support Scheme: click here

    Extremely Vulnerable People

    Government guidance on shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19: click here

    Get Coronavirus support as an extremely vulnerable person: click here


    Online educational resources for schools and parents to help children to learn at home: click here

    Voucher scheme for schools to provide free school meals: click here

    Veterans Support

    Veterans UK open for business but with some changes: click here

    Veterans Gateway - Help if you have been affected by Covid-19: click here


    To volunteer for the NHS: click here


    Latest Scottish Government advice: click here

    Coronavirus Strategic Framework Update 23 February: here

    Ready Scotland - How to get and give help: click here


    Welsh Government - general advice and information: click here

    Welsh Government - how to protect yourself and others: click here

    Northern Ireland

    NIDirect information: click here

    Northern Ireland Public Health Agency advice and information: click here


    Jersey Government - General advice: click here

    Jersey Government - health advice and information: click here


    Obtain an NHS Isolation Note (in lieu of a GP Fitness to Work Note) for your employer: click here

    MOTs due from 30 March 2020 - 6 month extension: click here

    Driving licences expiring between 1 February and 31 August 2020 extended by 7 months: click here


    Childline (www.childine.org.uk) offers support to children or young persons where domestic abuse is happening in the home or within a relationship and is free to call on 0800 1111

    Forcesline (www.ssafa.org.uk/get-help/forcesline) for serving personnel, Veterans and their families 0800 731 4880 (Mon to Fri 10.30am-7.30pm)

    Galop (www.galop.org.uk) provides an LGBT+ Domestic Abuse Helpline and is free to call on 0800 999 5428

    Hour Glass (www.wearehourglass.org) challenges the abuse of older people in all its forms and is free to call on 0808 808 8141

    Karma Nirvana (www.karmanirvana.org.uk) supports victims of honour based abuse and forced marriage and is free to call on 0800 5999 247 (Mon to Fri 9am–5pm)

    Men’s Advice Line (www.mensadviceline.org.uk) is a confidential helpline for male victims of domestic violence and those supporting them and is free to call on 0808 801 0327

    National Domestic Abuse 24/7 helpline, which offers support to victims and people affected by domestic abuse, is free to call on 0808 2000 247

    NHS 111 (www.111.nhs.uk) to access medical help fast but when it’s not a 999 emergency call 111 or in Wales 0845 4647.

    Samaritans (www.smaritans.org) provides 24/7 confidential emotional support for feelings of distress, despair or suicide thoughts 116 123

    Shout (www.giveusashout.org) is a crisis text support service for people in the military community who are struggling and need immediate support to get through a crisis. Text CONTACT to 85258

    The Respect Phoneline (www.respectphoneline.org.uk) provides confidential advice and support to help perpetrators stop being violent and abusive and is free to call 0808 802 4040

    Togetherall (www.togetherall.com/en-gb) is a safe 24/7 online service supporting your mental health in terms of anxiety, depression and other common mental health issues.

    Veterans Gateway (www.veteransgateway.org.uk) 24/7 first point of contact for Veterans seeking support, from healthcare and housing to employability, finances, personal relationships and more. 0800 802 1212

    Victim Support National 24/7 Supportline (www.victimsupport.org.uk) 08 08 16 89 111


    Rapid flow tests are provided free by the Government, to be used if: you do not have coronavirus symptoms, you live in England, are 18 or older, have not been told to self-isolate or you cannot get tests from your work, school, college or university (ask them for rapid lateral flow tests). The test are available from:

    Rents for priority qualifying beneficiaries should not exceed 28% of the net average household income in a local area for any Haig property.

    For more information please download the brochure by clicking on the picture here

    If you would like to apply for Living Rent Assistance, please download the Application Form by using the button below.

    Once completed please return it to Alban Dobson House, Green Lane Morden SM4 5NS

    Thank you for your interest in working for Haig Housing Trust. From time to time, we wish to recruit enthusiastic, talented individuals that help us achieve our mission. We value our people and aim to offer a friendly and supportive environment in return for hard work and commitment - so if you have the skills, knowledge and passion for the military or the charity sector, we want to hear from you.

    We have no vacancies at present but please check back soon

    Volunteer with Team Haig

    There are also lots of other ways you can get involved with the Trust: to find out more about Volunteering opportunities or to take part in one of our Fundraising events, please email.

    This is the short video tutorial.

    Click on the right corner and change the view of this box.

    Insert the following code and change the link of the YouTube video. This code I have attached in my letter too.

    Insert video

    The Long Walk Home Ambassadors



    The Sun Online 10 July 2018

    Mail Online 10 July 2018

    Kent Online 19 July 2018

    Mature Times July 2018

    Civvy Street August 2018

    Advance Resettlement Magazine 14 August 2018

    BFBS Radio Interview 23rd August 2018

    Navy News September 2018 Edition

    RAF News September 2018 Edition

    Soldier Magazine September 2018 Edition

    ITV News Online 2nd September 2018

    Daily Echo October 2018


    Preview Download the document Usage
    The Long Walk Home Logo Red/Blue Print
    The Long Walk Home Logo Red/Blue Screen
    The Long Walk Home Logo White Print
    The Long Walk Home Logo White Screen
    The Long Walk Home Logo Social Media Screen

    Campaign Messaging

    Preview Download the document Usage
    1918-2018 Print
    1918-2018 Screen
    100 Years Print
    100 Years Screen
    The 100 Print
    The 100 Screen

    Campaign Images

    Preview Download the document Type
    Brigadier James Richardson MBE, Chief Executive Haig Housing Jpg
    Chief Executive Brigadier James Richardson MBE - Planting poppies at the Tower of London Jpg
    Chief Executive James Richardson MBE, Nick Knowles and the DIY SOS Team Manchester Jpg
    Coming Home and For Queen and Country - Tower of London Jpg
    DIY SOS - Canada Street Jpg
    Field Marshal Douglas Haig, 1st Earl Haig, KT, GCB, OM, GCVO, KCIE Jpg
    For Queen and Country - Tower of London I. Jpg
    For Queen and Country - Tower of London II. Jpg
    Haig Housing’s Poppies in the Moat planting team 1 August, 2014 Jpg
    James Richardson and Ross Kemp at Haig Housing, Morden Jpg
    Poppies in the Moat Jpg
    Rankin For Queen and Country Book Pdf
    Haig Housing Logo Png

    Full details to come. Please stay tuned

    Please click here to view the launch Press Release dated June 18, 2018

    The Long Walk Home 1918-2018


    For Press and Media Downloads download here.

    For all images please download here: Press Images

    All images© Haig Housing can be downloaded with full permissions

    Notes to Editors

    Haig Housing (Haig), is a charitable housing Trust and the leading provider of rental housing for ex-Service people in the United Kingdom.

    Across the UK, Haig has over 1,500 properties - mostly built in the 1930’s, 50’s and 90’s. Homes are situated on small, well managed estates of usually around 30 properties but that range in size from about 6 houses up to the largest estate in Morden of over 270 homes. Properties are a mix of family-sized houses, maisonettes and smaller flats, which are spread throughout the UK in over 50 different local authorities. Properties are available to qualifying beneficiaries at a charitable rent, roughly comparable to that charged by the local authority.

    Haig also offers special housing solutions for severely wounded and disabled Service and ex-Service personnel. Homes are found and acquired in areas conducive to the needs and personal preferences of the individual, adapted to meet these needs and a shared ownership/rental scheme then agreed. This has the advantage in ensuring that the individual’s compensation package is not wholly and immediately spent on housing, while allowing a greater ownership share to be taken as circumstances change in the future. Of the 54 homes obtained in this way since the scheme was first established by Haig under the ‘Coming Home’ fundraising brand some 7 years ago, 18 have now been fully bought out. In this way we have been able to – and continue to - provide appropriate housing for those personnel and other Veterans in need of rebuilding their lives following traumatic life changing injuries.


    1. For all media enquiries including celebrity access please contact Ian Edmondson on: 07710 571452 or at ian.eggmedia@gmail.com

    2. For interviews with Haig Housing Chief Executive, James Richardson and access to senior military officers please contact Shirley Skinner on: 020 8685 5777 or at shirley.skinner@haighousing.org.uk

    3. For all other Long Walk Home enquiries please contact Patrick Lyster-Todd on 020 8685 5770 / 07973 435754 or at patrick.lyster-todd@haighousing.org.uk

    4. For all images (incl permissions) and logistics please contact Kellie Spargo at 020 8685 5786 / 07701 353258 or at kellie.king@haighousing.org.uk

    One of the most important parts of the event – our Walkers!

    Thank you to all who took part, from our Walkers, Home Hosts, Sponsors, Supporters, Donors, Volunteers and Staff.


    We asked each Walker to attempt to fundraise a minimum of £1000 for Haig Housing, with a target of £1918. To date they have raised over £90,000

    To see the entire photo album Click here—-> Acutepix.com

    The Long Walk Home
    The Long Walk Home

    The Long Walk Home was Haig Housing’s national event to commemorating the centenary of the ending of the First World War. The event will consisted of a pilgrimage by foot of 100 Veterans and Serving Personnel from across the United Kingdom who walked the 100 miles from the Menin Gate in Ypres to the Cenotaph in Whitehall, and arrived for the National Service of Remembrance on Sunday 11th November 2018. Planned as a mark of respect to those who died in the Great War, it also raised funds for the charity. It is also an important milestone for Haig Housing which has been in existence since 1916 and obtained it’s subsequent name as a memorial to Earl Haig soon after the Great War.

    Haig Housing Chief Executive, Brigadier James Richardson MBE comments:

    “Haig Housing Trust started its life to meet the needs of Veterans returning from the Great War. Prime Minister Lloyd George campaigned to build homes fit for heroes and ever since Haig has striven to do just that. The Long Walk Home recognises the great sacrifice given by so many in that war and its pilgrimage to walk the route from Flanders to the Cenotaph to take part in the National Act of Remembrance by today’s Veterans will be a poignant commemoration. We hope that the public and in particular the people of Kent give support and encouragement to this event.”

    General Sir John McColl KCB CBE DSO, Chairman of Cobseo, The Confederation of Service Charities adds:

    “2018 marks the centenary of the end of the Great War, the aftermath of which saw the creation of so many of the well-known organisations still supporting the Veterans community and their families today. This centenary of the first Armistice will therefore attract much attention as the Nation stops to remember, not just the sacrifices of the Great War, but those who have given so much in all subsequent conflicts.”

    “Haig Housing Trust’s The Long Walk Home is a perfect way to commemorate this anniversary and raise awareness of Veterans’ housing issues. This poignant pilgrimage joins the memory of events in the British salient around Ypres during WW1 with Whitehall and the Cenotaph where our National Remembrance is centred. The Walkers will meet the challenge and hopefully be supported and encouraged along their route, raising awareness of Veterans’ housing issues. I wish them and the Trust every success.”

    Haig Housing Annual Charity Golf Day

    Thursday 14th June 2018

    The Addington Golf Club

    205 Shirley Church Road, Croydon CR0 5AB

    We are pleased to announce that the Addington will once again be hosting our Annual Charity Golf Day on the 14th June 2018.

    Players fees are £150 each which include:-

    • Bacon bap with Tea/Coffee
    • Goodie bag for every player
    • 9am Shotgun start 18 holes of golf
    • Late afternoon 2 course buffet lunch
    • Nearest the Pin/Longest Dive + More
    • Awesome prizes for Winning Teams

    Player Registration Form

    Sponsor Us To help make a difference in the lives of our ex-Service men and women who are struggling to find affordable

    Potential business introductions.

    Brand awareness in the run up to, and at the event with online and print promotion and marketing.

    Brand promotion in front of influential guests and colleagues.

    Team building in a fun and friendly atmosphere.

    Pre Golf Day Raffle

    This year we are doing a pre-event raffle. Only 100 tickets available to win a 12 month Platinum Membership to the Altonwood Group

    Queen Mary’s Roehampton Trust

    Haig Housing Trust joins key military charities for Veterans’ Gateway

    We’re proud to be part of the new Veterans’ Gateway service which promises to be the first point of contact for veterans and their families seeking support.

    Independent research commissioned by Veterans’ Gateway shows the military charity sector currently leaves two thirds (64 per cent) of veterans ‘confused’, while one fifth (20 per cent) of veterans having been referred to between three and 10 charities before eventually finding support.

    Veterans’ Gateway aims to make this process easier by assessing needs at the first point of contact and connecting people with the right help when they need it, wherever they are.

    The service has a network of over 30 expert partners, including Hauig Housing Trust, coming from across the military and non-military not for profit sector. With more partners being added, the service can help on a number of areas, including:

    • Housing
    • Employment
    • Finances
    • Living independently
    • Mental wellbeing
    • Physical health
    • Families and communities

    Who is part of Veterans’ Gateway?

    Veterans’ Gateway is made up of a consortium of organisations and Armed Forces charities, including The Royal British Legion, SSAFA – the Armed Forces charity, Poppyscotland, Combat Stress and service provider Connect Assist. Funded by The Armed Forces Covenant, this is the first time a group of this kind has come together formally to deliver a service to help the Armed Forces community.

    Charles Byrne, Director General of The Royal British Legion, on behalf of the Veterans’ Gateway consortium said:

    “Every charity only exists to help, but Lord Ashcroft revealed the uncomfortable truth that a proliferation of providers in our sector can cause confusion about where to turn. The consortium’s research found that the Armed Forces community – overwhelmingly – supports the Veterans’ Gateway, with 83 per cent welcoming the creation of a first point of contact. Veterans’ Gateway will make it easier for them to get the support they need, from whoever is best able to provide it. No matter how complex their needs, working together we can do more.”

    Five ways to access Veterans’ Gateway

    There are five main ways to contact Veterans’ Gateway, with advisors available 24 hours a day, seven days a week – many of whom are veterans themselves.

    1. Call the helpline around the clock on 0800 802 1212
    2. Visit the website for a host of self-help information and partner information: Veterans’ Gateway
    3. Text them on 81212
    4. Live chat with an advisor online – you’ll find this on the website
    5. Submit a query using the online form

    Craig Slicker, 43 year-old former Lance Corporal in the Army

    “When I was told I was leaving, I was given six weeks to find a job and after being in the Army so long, it was a shock to the system. I didn’t know what I could do or what I wanted to do, or where I could turn for advice. A service like Veterans’ Gateway would have been hugely helpful because I had no idea how to find out what support was available to me. I will definitely use it because I’m still struggling financially, just
    getting used to being paid weekly is a challenge and trying to balance the bills, and I’m still looking for a job that suits my skills.”

    The need for housing for ex-Service men and women is increasing and we are always looking at ways to build and acquire more properties to help meet that need. Haig has seen a 30% increase in housing applications in the last three years whilst our housing stock has grown by only 3.4% in the same period. In London and the South East, demand is very high with at least 11 eligible applicants for every available home.

    We own over 1,400 properties around the United Kingdom in over 80 local authorities. This presents a challenge but, also oppurtunities as we have land and property available to possibly develop to meet our charitable objects. We are also keen to expand into new areas of proven demand from ex-Service men and women.

    Current & Recent Developments

    Canada Street and New Street, Manchester

    This innovative collaboration between Haig Housing Trust, BBC DIY SOS, Walking with the Wounded, Manchester City Council and Adactus Housing attracted a number of industry awards including:

    • UKHA National 2016
    • RICS Regional Award Winner 2016
    • RICS National Runner-up 2016
    • LABC Regional Award Winner 2016
    • Regional Construction Awards Winner 2016

    BBC DIY SOS and Manchester City Council, aided by hundreds of generous supporters from the building and construction industry including Kier, Wates, BTP, Willmott Dixon, ISG, Arcus and smaller businesses and tradespersons giving up materials and their time for free.

    Together we refurbished and converted 8 derelict and empty homes in Canada Street, Newton Heath. These properties were transferred from Adactus Housing and Manchester CC as they were a liability and have now provided 3 wonderful homes as featured on “BBC DIY SOS: Homes for Veterans” special. There was also created a project office and temporary accommodation for Walking with the Wounded to assist the training and job placement of UK Veterans in industry. The project received the Royal seal of approval when HRH Prince Harry and HRH Prince William visited to lend their support.

    In the second phase of this project the remaining 17 empty and derelict homes were refurbished, by Haig Housing Trust, to provide additional homes for Veterans in a mix of 2-bedroom and 3-bedroom homes. The first properties became available in July 2016 and the project was completed and fully occupied in October 2016.

    The third and final phase of this project saw the return of BBC DIY SOS for a special show fitting out the final home for the last ex-serviceman to move into in November 2016.

    Parry Court, Morden, Surrey

    We are currently on site turning a former derelict café and warden’s house within a Conservation area into 8 x 1-bedroom homes for single veterans in an attractive courtyard development.

    Visit www.mordenredevelopment.org for more information and to view the plans.

    Rhodes Moorhouse Court & Hill Top, Morden, Surrey

    Haig Housing Trust has secured
    funding for the construction of 76 new homes on our Morden Estate from the
    Ministry of Defence’s Veterans Accommodation Fund. The new accommodation will
    be used to house:

    • Single service leavers who need transitional support and a secure residence.
    • Transfer of current Haig tenants whose needs have changed.
    • New Veteran families seeking housing assistance.

    Our proposals are designed to complement the best aspects of the existing estate, such as the configuration and materials of the existing buildings and the tranquil landscape character. At the same time the new homes are designed to be high quality, sustainable dwellings that will be of benefit to the estate as a whole.

    Visit www.mordenredevelopment.org for more information and to view the plans.

    Veterans Accommodation Pathways in Aldershot and Colchester:

    In partnership with Riverside Care and Support and the Stoll Foundation, we are providing a pathway for homeless ex-Service men and women experiencing difficulties to move from supported housing into independent living.

    We are actively acquiring properties in Aldershot and Colchester to provide the last stage of the pathway when Veterans are able to live without support. Aldershot and Colchester are exciting locations for us to be involved in due to the demand from ex-service men and women who wish to remain in the area that they have been garrisoned and where they are able to access support.

    What are we interested in?

    We’re always interested in new opportunities to provide more homes to house ex-Service persons:

    • Land and property - We are interested in acquiring suitable sites and buildings for future development or refurbishment for veterans. Please contact us if you have land to sell or would like to find our more about the kind of sites that might interest us.
    • Partnership - We always want to work with others who share our drive and vision to deliver affordable homes for ex-Service persons. We are interested in providing charitable assistance to ex-service persons whether that be in property we own or through other forms such as shared ownership, rent to buy or referring applicants on.
    • Section 106 - The planning system often requires that affordable social housing is provided on new residential developments through Section 106 requirement. We set our rents at a charitable level, which in most cases is comparable to the Social rent, to ex-Service persons who are great neighbours and an asset to any community. If you are looking for a landlord partner offering affordable rents, we are a good option should you wish to offer an element of your new development where rents are set at Social or Affordable rate.
    • Joint Ventures - To deliver our development aspirations in certain areas. We look at all opportunities to continue our growth, and through join ventures and partnerships we are keen to work with others that share our ambitions.
    • Contacts - if you can put us in touch with anyone who shares our charity’s aims or can aid us in housing ex-service persons, please contact us.

    Contact the Development team

    To find out more about Haig Housing, talk about potential opportunities, ideas you may have or discuss any aspects of our delivery programme, please contact us through the Addresses and Contacts page.

    We are happy to answer your questions, and explore sale, partnership and development opportunities.

    John Lau

    Simon Griffin

    The Addington Golf Club is the host for Haig Housing Trust’s Golf Day

    29th June 2017

    Thank you to the The Addington Golf Course for putting on a magnificant day. The staff, in particular, Rob, Mark, Dave, Danni, and James, all contributed with enthusiasm and gusto and made us feel incredibly welcome from the outset.

    Everything ran particularly smoothly and efficiently, with all providing every bit of support possible to create a fabulous event.
    The food was outstanding and, from breakfast, through registration, the actual golf play to lunch and eventual retirement, all proceeded like clockwork.

    The Addington is a first class venue with first class staff and we will be asking them consider hosting us again in 2018. We would recommend them unreservedly.

    Thank you to everyone who took part. The golfers & the sponsors, without whom the day could not even take place. Your contribution helps the charity provide much needed housing for veterans in need and for that WE THANK YOU! Please check our our facebook page for lots more photos


    Haig Housing aims to provide an excellent service to all who seek our assistance and we hope you are pleased with your experience. However if you feel that you haven’t received the service you expected, we’d like you to tell us where you feel we went wrong so we can improve and make amends; your opinion is important to us.


    Whether you are a tenant of Haig Housing or member of the public who is dissatisfied with the service the Trust has given you, we would like to know more about your concerns.
    Where possible, we deal with complaints as quickly, positively and fairly as possible. Straightforward complaints will be dealt with within 5 working days of being first report to the Trust.

    If the complaint cannot be resolved within 5 days, they will be dealt with as follows:

    • Stage 1: Director of Corporate Services or Chief Executive ( complaint to be dealt with within 3 weeks of receipt)
    • Stage 2: Trustees of Haig Housing Trust (subject to scheduled meetings of Trustees)

    To make a complaint to the Trust, please read our Complaints Policy and fill out the Complaints Form. Once the form is complete, please send it to:

    • The Corporate Director, Haig Housing Trust, Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS.

    You can also submit the form via fax or scan by email to the Corporate Director:

    If you require any assistance whilst filling out the complaints form, please contact the Trust on 0208 685 5777 or send an email through our Enquiry form.

    If you prefer not to use our complaints form then please send us a letter or email, marking this clearly as an ‘OFFICIAL COMPLAINT’ and address it to the Corporate Services Department at the same postal address above or by email to enquiries@haighousing.org.uk. As well as describing what has gone wrong, please tell us exactly what you want us to do to put things right for you. This helps us to investigate your complaint properly.

    Fundraising Complaints:

    If your complaint is about our fundraising activities and we are unable to resolve it to your satisfaction using the process above, you can ask the Fund raising Regulator, the self regulator for fundraising in the UK, to consider it.

    You can read the Regulator’s information about making a complaint here

    You can submit your complaint to the Fundraising Regulator by:

    • Using the on line complaint form situated on the Fund raising Regulator website
    • Calling the Regulator on 0300 999 3407
    • Writing to Fundraising Regulator, 2nd floor, CAN Mezzanine Building, 49-51 East Road, London N1 6AH

    Haig Housing Trust is a registered member of the Fundraising Regulator and we will abide by their decision. Please be aware that the Fundraising Regulator states that complaints should be made to them within two months of the organisation you are complaining about.

    The Fundraising Regulator aims to acknowledge complaints within 2 working days of receiving them. If you do not agree with the Regulator’s final decision, there is no set process to appeal their decision, however you may request an external review if you can meet one or more of the following criteria:

    • If new material evidence is submitted after the Regulator has rejected a re quest to re-open an investigation. An explanation about why the previous request was rejected is required.
    • If there was a material defect in the process in which the final decision was made.
    • If there is an allegation that the final decision was manifestly unreasonable ( e.g. it wasn’t made sensibly in regards to all the relevant facts.

    Full details of the Fundraising Regulator’s Complaints Process can be found here.

    This website contains material which is protected by copyright and/or other intellectual property rights. All copyright and intellectual property rights including the names, images and logos are owned by Haig Housing Trust unless otherwise stated. All rights are reserved.

    You are responsible for complying with all applicable copyright laws. We permit you to make or print copies of information on the website for your personal and private use. All other uses are prohibited. Nothing in these terms shall be construed as conferring any right to use any trademark logo patent right or copyright of The Poppy Factory.

    Use of Freestock Imagery:

    The following images have been taken from MOD Defence Imagery:

    • Apply Now - Front Page Banner: <a href=“http://www.freestock.com/confident-male-designer-working-digital-tablet-396739279”>Image used under license from Freestock.com</a>
    • Tenants - Front Page Banner: <a href=“http://www.freestock.co./free-phots/happy-family-home-reading-book-together-105056747”>Image used under license from Freestock.com</a>

    Haig Housing has permission to use these images through the OGL (Open Government Licence). To read the full terms and conditions of the Licence, please follow the link - https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

    There are so many ways you can help - the opportunities are endless!

    If you are interested in becoming one of our corporate sponsors, we would be delighted to discuss options.

    If you would like to raise money for Haig Housing Trust’s Coming Home Campaign, you can set up a fundraising page through MyDonate or Just Giving. We are more than happy to help you set up your fundraising profile so please get in touch!

    Click on the links below to create your own fundraising page:

    If you would like to discuss ways to help, please contact:

    Patrick Lyster-Todd

    Fundraising and Communications Consultant

    Tel: 0208 685 5777

    Or use our enquiry form.

    Guide to Fundraising:

    If you are thinking of doing some fundraising, you need to consider a few things that will keep you on the right side of the law - so here are the serious bits:

    • Licences: Check with your local council to see what licences or permits might be needed for your event. As a general rule, you do not need a licence to collect money on private property but do check in your area, particularly if your event involves food and drink or raffles.
    • Insurance: Many venues insist on public liability insurance. You will need to prove that this is in place before you hold an event.
    • Risk Assessment: Many venues will want you to carry out a risk assessment. If you need help with this, please contact us.
    • Use of Coming Home Logo: generally, for any fundraising event, we will give permission for you to use our logo but please check with us first.
    • Health and Safety: Be realistic about what is achievable and make sure it is safe for all participants (you will have covered this in your risk assessment). Ensure you have adequate first aid cover suitable for the size of the event. If you are unsure of anything, please contact us.

    Back to the fun stuff!

    • What can I do to raise money?

    You can do almost anything, as long as it is safe and legal! If you are stuck, you could get your friends and family together for a bit of inspiration or talk to us. You could also join in existing events, on behalf of Coming Home, such as organised sporting events like the London Marathon.

    • Who can I involve?

    Ask everyone you know - at school, at work, family, friends and neighbours. People can support you in different ways; by sponsoring you to do something, by giving their time to help you, donating a prize or simply by attending an event you’ve organised.

    • Where do I start?

    The key to any successful event is good planning, but don’t let that put you off! Organising and planning is all part of the fun; why not turn it into a social event in itself? Think about timing - look at what other events are on in your area at the same time, to either join in with or to ensure you don’t clash. Make sure you give plenty of notice so people can get the date in their diary and plan ahead. Location is also very important - the type of location depends on your event, and of course there are loads of things you can so in your own home, but whatever you chose there are a few things to remember:

    1. You must have permission to use the location
    2. Ensure that access to the location is appropriate (e.g. if you need to get cars in)
    3. You apply in good time to get any licences you may need
    4. Meet any health and safety rules
    • Can I get any support?

    We can provide merchandise, advertising and literature to help promote your event. Don’t be afraid to ask other people for help too. You’ll be surprised how willing people are to get involved in a good event for a good cause. Look on our Facebook page for other people running similar events and ask them too!

    • How do I promote my event?

    Use the Internet - spread the news quickly using social networking sites, emails and websites. Email your friends and family, set up a Facebook page and link it with ours and set up a Just Giving page. If you film your event, make sure you send it to us and put it on YouTube.

    • What should I do after my event?

    We would love to hear all about your event - before and after! Don’t forget to send us your photos and videos.

    The most important thing is sending in the money raised. Any cash raised should be counted by two people and both should sign a paper to say that the donations have been counted and verified. Please DO NOT send cash in the post. Bank all the money collected and send it to us in a cheque along with any sponsorship forms so we can claim Gift Aid. It is very important to ask your UK tax paying sponsors and donors to tick the Gift Aid box as it allows us to claim an extra 28p for every £1 raised at no extra cost to the donor.

    Please include a note with your name, address, contact details and reference to your event - all very important for us to be able to thank you!

    Cheques should be made payable to: Haig Housing Trust, 2nd Floor, Mountbarrow House, 6-20 Elizabeth Street, London, SW1W 9RB.

    If you have used an online payment system (Just Giving, PayPal), the donations will be transferred automatically to Haig Housing Trust’s bank account.

    All rent payment must be made in advance.

    Rent is usually charged weekly, however in some cases is charged monthly.

    You may choose the frequency in which you pay, however your account should always be in advance credit. For example if you pay monthly your account must be a month in advance.

    Methods of rent payment

    1. Standing Order

    You may pay your rent weekly or monthly via Standing Order. To calculate the correct monthly amount, multiply the weekly rent by 52 and divide by 12. EXAMPLE: £60.63 x 52 = £3152.76 ÷ 12 = £262.73 every month

    If you prefer to pay by this method, please contact the Income Team so that the appropriate form can be sent to you.

    2. Online Payments

    Rents can be made online through our payment service portal here—> ALL PAYMENTS

    Please note you will need your unique reference number to register for this service.

    3. By Phone with Debit Card

    You can also pay over the phone using a Debit Card by contacting our Income Office at Haig Housing on 0208 6855777

    4. Post Office

    Payments can be made using your Payment Card at any Post Office in the UK. Payment can be by cash or cheque payable to “Post Office Counters Limited”.

    5. Paypoint

    Your payment card can also be used at any outlet displaying the “Paypoint” sign.

    6. Local Housing Allowance (Formerly Housing Benefit)

    Local Housing Allowance is usually paid every four weeks in arrears, by the Local Authority and should be requested to be paid direct to Haig Housing for your convenience and peace of mind.

    7. Universal Credit Housing Element

    Housing Element is usually paid monthly in arrears to the claimant. Any payments relating to your housing costs should be passed on immediately to Haig Housing.

    If you need any help with making a payment or if you are having issues with payments, please contact your Income Officer at Haig Housing on 0208 6855777

    Haig Housing manages grant and pension funds which are in place to help our tenants or beneficiaries when they are need. To see if you are eligible for assistance and to apply, please read the descriptions and follow the instructions below.

    The Living Rent Click for details.

    The Mrs Willie James Charity:

    Named after the founder of the Housing Association for Officers’ Families (HAOF), The Mrs Willie James Charity provides items, services or facilities to Haig Housing tenants which they are in need of but cannot afford. Items bought for the tenant might include such things as:

    • White goods
    • Dental work
    • New glasses
    • Medical equipment
    • Respite care
    • Back to work expenses

    To find out more about the trust fund and your eligibility, please read the Guidelines for Applicants.

    If you would like to apply for the trust fund, please download an application form.

    Once you have finished your application, please return the form to Haig Housing Trust, Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS.

    When returning this form, please also fill out and include our Equality and Diversity Monitoring Form.

    The Charles Wray In Memorium Pension Fund:

    The fund pays a small annual pension of £500 per annum to a maximum of four beneficiaries. It is open to any members or former members of the Naval, Military and Air Forces of the Crown (and Merchant Navy if served in any war) suffering from any form of disablement attributable to or aggravated by such Service.

    Priority is given to those who were born in Yorkshire or Croydon or who lived in either location at the time of their Service in the course of which they were injured.

    If you would like to apply for the fund, application form here

    Once you have finished your application, please return the form to Haig Housing Trust, Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS.

    When returning this form, please also fill out and include our Equality and Diversity Monitoring Form.

    Additional Home Assistance Scheme (AHAS)

    In certain circumstances the Trust may be able to help tenants who are over 70 years of age and who have limited mobility with garden maintenance or the decoration of their homes. Such assistance cannot be open ended and is subject to the resources available; any help given is discretionary and is not therefore an entitlement.

    To find out more about the AHAS guidelines and policies please click here

    If you would like to apply for the fund, please download an application form.

    When returning this form, please also fill out and include our Equality and Diversity Monitoring Form.

    Haig Housing’s policies are summarised in the PDF files below. These summary policies constitute the Tenants Handbook and Information Pack, a copy of which was issued to you by your Housing Manager at the start of your tenancy.

    The information here supersedes any former information prior to April 2006. Haig Housing is no longer a Registered Social Landlord therefore any references in the Pack referring to the Tenant Services Authority are no longer relevant. Full copies of any of these policies are available on request. The Transfers Policy link below also leads to an Application Form and copy of the full policy.

    Please note: As of June 2020, some policies and their summaries are under review and the information stated in these may now be incorrect. If in doubt or if you have any other queries, please use the Contact Us form or call the Trust on 0208 685 5777.

    Abusive/Threatening Behaviour

    Additional Home Assistance Scheme

    Annual Visits

    Antisocial Behaviour and Nuisance


    Customer Service Standards

    Contractor Code of Conduct

    Countering Harassment

    Data Protection

    Decorating Allowance

    Domestic Violence

    Equality and Diversity

    Fire Safety

    Gas Safety

    Living in Your Home

    Moving Out (Terminating Tenancies)

    Mutual Exchange

    Paying Your Rent



    Rent Arrears

    Rent Information

    Rent Setting

    Repairs and Maintenance: Our Policy

    Reporting Repairs

    Right to Repair

    Service Charge

    Succession Rights

    Tenant Involvement

    Tenant Transfers

    Vulnerable Tenants

    Your application form is currently incomplete. Please find your saved application form below.

    Before starting the application form, please read and familiarise yourself with the following points:

    • When you ‘Save’ your application form, it will not be submitted to the Housing Options team for assessment. Your application form will only be submitted once you validate the form. This can be done by clicking the Validate button which is positioned to the right of the ‘Save the Form’ button.
    • By clicking the Validate button, you will start an automatic check of your answers. If any mandatory questions have been left blank, they will be highlighted in red at the top of the page.
    • Once the application has been validated and all mandatory questions are answered, the ‘Send the Form’ button will appear. By clicking the ‘Send the Form’ button, your application will be submitted for assessment.
    • All questions with * beside them mean they are mandatory. You will only be able to submit your application once all of these questions are answered.
    • You have 8 weeks to complete and submit your application form. If you do not submit within this time, your application and account will be deleted and you will have to start again.

    On the application form, you will find the following two buttons:

    1. Save the Form
    2. Validate

    The validation button checks what progress you have made and lets you know what is left to complete. Once all of the mandatory questions have been answered and the form has been validated, the ‘Send Form’ button will appear and you can submit your application form.

    Please remember that once you have confirmed that you would like to submit your application form, you will no longer be able to access or edit your application form. Before submitting, please make sure that you are happy with the information you have entered and that it is all correct.

    If you require any assistance whilst filling out your form, please contact the Trust or consult the leaflets available on the Apply Now page.

    The following privacy policy is provided by Haig Housing Trust (ICO Registration No. Z2782044) and governs the privacy of those people who choose to access this website (www.haighousing.org.uk).

    Personal information is deemed to be any information that can be used to identify you such as your name, email address, postal address and telephone number.

    To ensure your personal information is protected, our privacy policy will articulate the different areas where your privacy is concerned, the obligations and requirements of both the user and the website owner alongside how the website processes, stores and protects your information.

    The privacy policy combined with the Terms and Conditions encompasses the user’s full agreement in regard to the use of this website.

    We may amend this policy at any time in the future so please check this page regularly for any changes.

    Website Privacy:

    The website and its owners promise to be vigilant in ensuring the privacy of their users and will use reasonable efforts both from a technical and operational perspective to achieve this.

    Through your use of the website, Haig Housing Trust will assume that you agree with the privacy policy. If you disagree with the privacy policy, please stop using the website immediately.

    Information we will collect:

    In operating our website, we may collect and store the following details:

    1. Details of your visit to our website and the resources you have used to access it (e.g. IP addresses, geographical locations, browser types and versions, operating systems, referral sources, lengths of visits, page views and navigation paths).
    2. Registration information (email addresses and National Insurance details)
    3. Information you provide to send online form enquiries (name, address and telephone numbers)
    4. Financial information relating to transactions carried out between us on the website such as donations and merchandise purchases (bank and other financial details).
    5. Any other relevant information provided to us in your correspondence with the Trust.

    If it is unclear why we need your personal information, we will always provide a concise explanation on request. Your information will not be used for any other purpose other than those relevant provisions contained within the Data Protection Act 1998 or at the time of contact.

    All information we collect is protected under this privacy policy.

    Use of your information:

    Once we have collected the information detailed in the previous section (1-4), it may be used in the following circumstances:

    1. Internal research and training.
    2. To assess your eligibility as a new applicant to be accepted onto our housing register.

    Nevertheless, there will be limited staff access to your information. The employees who have access to your infromation have a full knowledge of and are responsible for the enforcement of the Data Protection Act 1998 within the company.

    Storing personal information:

    All personal information submitted to the Trust through the website is held in a secure server in the UK to prevent loss, misuse and alteration.

    Nevertheless the secure transmission of information over the internet cannot be guaranteed and we advise that our visitors submit information using their own discretion.

    Updating personal information:

    The Trust expects to receive accurate information from our visitors and to be updated when their personal information has changed.

    In order to update or change your information, please call the main switchboard on 0208 685 5777 or send an email to our Support Services Office.

    Use of Cookies:

    Cookies are data files that are stored in your computer’s hard drive and keep records of your visit to a website.

    Haig Housing Trust Cookie Policy - Click Here

    The data files collect statistical information that allows us to understand how our visitors use the website and how to improve our services.

    Cookies do not harm your computer and do not collect confidential or personal information. The information collected usually expires within 30 days and if it is kept longer, it is held within our secure server.

    However you do have the right to refuse cookies. If you wish to deactivate the cookies, go to your browser’s Help tab and the instructions can be found there.

    WARNING: If you disallow the use of cookies, some functions on the website may not work therefore your use of the website may be restricted.

    Our website includes links to 3rd party websites that also use cookies. Haig Housing will not be held responsible for their use of cookies.

    If you require more information about cookies, please follow this link: https://allaboutcookies.co.uk


    Haig Housing Trust will never sell your information to third parties however your information may be shared with our trusted company partners if they have a need to know it. This includes other reciprocal charities and service providers of the Trust.

    It is our policy that we will only disclose your information to groups outside of those mentioned above if required to by law.

    Social Media:

    All communication, engagement and action undertaken through social media platforms are subject to their own terms and conditions.

    We will never ask for personal information through social media platforms.

    As an insecure means of communication, we ask our visitors to use such sites with their own discretion.

    Access to Information:

    Under Section 7 of the Data Protection Act 1998, you have the right to request personal information held about you by relevant organisations. In line with this Act, we may withhold some of your information to the extent of the law.

    When requesting your information, you may be subject to a £10 fee (the fee set by the law at the time of writing).

    If you require more information, please write to:

    The Corporate Director, c/o Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS or send an email enquiry through the Send Email page.

    Independent Advice:

    If you would like to seek independent advice regarding our privacy policy, please contact the Information Commissioner’s Office:

    Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

    Phone: 01625 545 745

    Fax: 01625 524 745

    Email: mail@dataprotection.gov.uk

    Website: www.ico.org.uk


    The following terms and conditions govern how our users can access the website and combined with our privacy policy constitute your full agreement to your continuing use of the website.

    Please take time to read the following. If you disagree with any of the terms and conditions set out, please stop using the website immediately.

    This document will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

    Please be aware that we may update or modify the information on this page at any time therefore make sure to check this page regularly.

    If you continue to use the website after a modification, we will assume that you agree with the latest version as all previous agreements will be superseded by the current document.

    Intellectual Property Rights:

    Unless otherwise stated, all intellectual property rights, regarding the website and the material on the website, rest solely with Haig Housing Trust. All of these intellectual property rights are reserved.

    Rules for the user:

    We expect that the material on our website will be used for personal use only. This means that you can:

    • Download our pages to your personal computer
    • Print off pages for your personal use.

    You must NOT without our express permission:

    • republish our material including our logo and trademarks
    • sell, rent or sublicense any of our material
    • reproduce, copy or exploit our material for commercial purposes
    • show our content in public
    • redistribute any material from our website

    Additionally, you agree that you will not do anything or allow anything to be done to compromise the security of this website.


    Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise.

    Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise. However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

    We are also not liable for the views or comments shared on the third party websites that are linked to this website. Although they are included on this site, it doesn’t imply our recommendation of their content or that we agree with their views.

    Although we endeavour to keep our content up-to-date and relevant, we make no warranty of completeness and accuracy therefore we ask you to use the website with your own discretion.


    Any refunds are at the discretion of Haig Housing Trust.

    If you make a payment to the Trust through the website, we will not store your debit or credit card number. Our Privacy Policy details our responsibilities regarding your personal information under the General Data Protection Regulation (GDPR).

    Access to Site:

    We are not liable for any technical issues which create the temporary or indefinite unavailability of this website.

    We also reserve the right to withdraw or suspend this website at any time without warning.

    To view help sheets and additional documents, you will need to download Acrobat Reader. To download it for free, please visit the Adobe website.

    Codes of Fundraising:

    Haig Housing Trust fundraising is under the guidance of the Institute of Fundraising Codes of Practice.

    Click her to view the Codes of Fundraising Practice.

    Contact Us:

    If you have any questions about the terms and conditions, please contact the Trust’s headquarters:

    • Address: Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS
    • Tel: 0208 685 5777

    If you would prefer to send an email, please use enquiry form on the Contact Us page. Please choose the ‘General Enquiry’ option in the dropdown menu.

    Need to speak to us?

    We will respond to all your enquiries, sent to the email address below and via our contact us form, within 5 working days.

    If you have trouble using this online form, please email us directly on enquiries@haighousing.org.uk

    Head Office Address:

    Haig Housing Trust

    Alban Dobson House

    Green Lane, Morden,

    Surrey SM4 5NS

    Main switchboard: 020 8685 5777

    Opening Hours: Mon - Fri 9am - 5pm

    (Outside our normal working hours, or during special circumstances, this number will be answered by an out of hours service.) For maintenance emergencies, please state that you are a Haig Housing Trust tenant and the nature of your emergency.

    For gas emergencies or if you smell gas, please call 0800 111 999

    Please Note: telephone calls may be recorded for training purposes.

    E-Mail Contacts

    Haig Housing has two newsletters per year (Spring and Autumn) and one Annual Report. These can be downloaded below in pdfs. For copies of the Annual Reports published before 2013, please contact Head Office. The publications prior to 1st October 2013 will be Haig Homes publications unless identified as Haig Housing Trust publications.


    Haig Housing Trust, known as Haig Housing, was formed in 2008 as a ‘sister’ charity to Douglas Haig Memorial Homes (Haig Homes). The two Trusts were amalgamated on 1st October 2013.

    The object of Haig Housing is to provide housing assistance to ex-Service people and/or their dependants. Currently this object is achieved by letting general needs homes at affordable rents to the ex-Service community, and providing tailored housing solutions to suit the individual needs of severely wounded and disabled Veterans. Haig Housing also offers a wide range of housing advice to the Service community and is the Strategic Housing Partner of Help for Heroes.

    The Trust has over 1,500 properties throughout the UK which are a mix of family-sized houses, flats, maisonettes and bungalows, built mostly in the 1930s, 1950s and 1990s. The properties are generally on small, well-managed estates ranging in size from six houses up to the largest estate in Morden of over 270 homes. These are located in over 50 different local authorities. Some are subject to the nomination rights of the original Service or regimental organisations which donated the funds for the building. The properties in Jersey are subject to residential qualification for the States of Jersey.

    The properties are for rental only, unless they are under the Shared Leasehold Scheme. Haig Housing does not have any sheltered, residential or nursing homes. The majority of homes are suitable for families and only a small number of properties are suitable for single applicants. You can see the spread of housing in our Location and Property Search.

    To be considered for housing, applicants must have a British Armed Forces connection and be in housing need. Applicants for the Trust’s Shared Leasehold Scheme and the Special Needs Housing are considered on a case by case basis. If you are interested in the Shared Ownership Scheme, please visit the Special Needs Purchase page to see if you are eligible.

    Applications are assessed using a points system which combines Service Points and Need Points. Priority is normally given to those with greatest need except where this would lead to unsustainable tenancies, inappropriate use of the housing stock or unstable communities.

    For full details, please download our A Guide to Tenant Selection & Property Allocation help sheet.


    Douglas Haig Memorial Homes, known as Haig Homes, was established as a Charitable Trust in 1929 as a memorial to Field Marshal Earl Haig of Bemersyde KT GCB OM GCVO KCIE in recognition of his work to highlight and solve many problems facing ex-Service people and their families. He was particularly concerned with the plight of those disabled during their service in theatres of War and the difficulties created by this in their civilian lives. The Trust had two main periods of expansion in the 1930s and 1950s with further housing added during the 1990s and 2000s.

    The Trust also incorporates the Housing Association for Officers’ Families (HAOF), established in 1916 by Mrs Willie James. HAOF and Haig Homes amalgamated in 1995.

    Play the Haig Housing Trust Lottery and you could win up to £25,000 drawn every week!

    You have a 1:64 chance of winning a prize each week and you’ll be helping support our wounded heroes because every time you play. 50p of your £1 entry helps fund specially adapted houses for severely injured and disabled Service and ex-Service personnel.


    How it works

    For just £1 per week, you will be allocated a six digit lottery number which will remain yours for as long as you wish to keep playing. You can purchase more than one entry if you wish. Every Saturday, the lucky winners are drawn at random and prize cheques are issued directly to you, so there is no need for you to claim. You must be 16 or over to enter.

    Winners have to match 3, 4, 5, or all 6 digits of the winning number in the correct place in the sequence.

    • 3 digits in the correct place WIN £5

    • 4 digits in the correct place WIN £25

    • 5 digits in the correct place WIN £1,000

    • 6 digits in the correct place WIN £25,000

    How do I join?

    You can sign up online here and then choose how to play and pay. You can choose to pay through direct debit or by using your credit or debit card. Our lottery is managed by independently by Unity Lottery, and you can check all the rules and regulations here - www.unitylottery.co.uk

    Download lottery entry form

    You can download our lottery entry form and send it freepost to the address on the form.


    Once you have your form, follow these 4 easy steps

    • Step 1: Complete your personal details – we need this so that we can contact you if you win!
    • Step 2: Select the number of lottery entries you wish to purchase per week
    • Step 3: Complete the payroll form or the direct debit instruction
    • Step 4: Return to the Freepost Address below

    NOTE: If you wish to pay by cheque please make your cheque payable to ‘Unity Lottery’. The pricings are £1 for every week you wish to play e.g. £52 for one year.

    Complete the personal details on the form and send both the cheque and form to the Freepost address:


    Coming Home Haig Housing Trust Lottery


    LA14 2PE

    We will take care of the rest and notify you of your lottery number.

    If you have any queries, please call the Unity Lottery hotline on 0370 050 9240

    This is your chance to help us do more!

    Haig Housing is proud to have served the British Veteran community for over 100 years. As the leading housing provider for ex-Service personnel in the UK, the charity now owns over 1,500 properties across 50 locations. The Trust endeavours to help any Veteran in housing need, whether they are transitioning into civilian life or are simply in need of a helping hand. With more people needing this service we are building new homes to help with the demand. Every Pound donated allows us to help more Veterans. Please see below the variety of ways you can donate.

    Make a donation to Haig Housing Trust Here

    Every donation helps us to provide adapted housing for Service and ex-Service people in serious need due to injuries and disabilities. If you are a UK taxpayer, you can Gift Aid your donation and help even more – we can reclaim 25% tax on the amount you’ve given. Please download a Gift Aid Form. If you’d like to do your bit to help, here’s how:

    Give online

    If you would like to donate online, make a payment through PayPal.

    Online banking

    You can also make a donation straight to Haig Housing Trust through your own online banking using the following details:

    Account Name: Haig Housing Trust Fundraising
    Sort code: 20-67-59
    Account no: 03345440

    Barclays Bank plc, 50 Pall Mall, London, SW1A 1QA

    Donate by standing order

    Regular donations are our life blood and help provide a regular income to support our work of housing Veterans in need.

    If you would like to donate by standing order please call: 020 8685 5777

    or email: enquiries@haighousing.org.uk

    Give by post

    Send your donation to Haig Housing Trust at:

    Alban Dobson House

    Green Lane

    Morden SM4 5NS

    Cheques should be made payable to Haig Housing Trust

    Please include a Gift Aid Form which you can download here.

    Give a gift in your Will

    Leaving us a legacy in your will means passing on the gift of a better quality of life for injured Service and ex-Service people. Anyone over 18 can make a Will. You can bequeath a specific amount of money or what remains of your estate after you’ve looked after family and friends.

    If you’d like to leave a legacy, please call 020 8685 5787 (Mon-Fri 9am – 5pm)

    or email: enquiries@haighousing.org.uk

    Our Fundraising Promise

    Haig Housing Trust is a registered with the Fundraising Regulator and pays an annual levy. The following promise outlines the commitment made to donors and the public by fundraising organisations that have registered with the Fundraising Regulator. Those who register with the regulator agree to ensure their fundraising is legal, open, honest and respectful. The standards for fundraising are set out in the Code of Fundraising Practice which can be found here


    • We will adhere to the Code of Fundraising Practice.

    • We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise.

    • We will comply with the law as it applies to charities and fundraising.

    • We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice.


    • We will tell the truth and we will not exaggerate.

    • We will do what we say we are going to do with donations we receive.

    • We will be clear about who we are and what we do.

    • We will give a clear explanation of how you can make a gift and change a regular donation.

    • Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent.

    • We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.

    • We will ensure our complaints process is clear and easily accessible. A copy can be found on this website under Contact Us.

    • We will provide clear and evidence based reasons for our decisions on complaints.


    • We will respect your rights and privacy.

    • We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.

    • We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request.

    • Where the law requires, we will get your consent before we contact you to fundraise.

    • If you tell us that you don’t want us to contact you in a particular way we will not do so. We will work with the Telephone, Mail and Fundraising Preference Services to ensure that those who choose not to receive specific types of
    communication don’t have to.


    • We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.

    • We will take care not to use any images or words that intentionally cause distress or anxiety.

    • We will take care not to cause nuisance or disruption to the public.


    • We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.

    • If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive.

    • We have a complaints procedure, a copy of which will be available on our website under Contact Us or that we can send to you on request.

    • Our complaints procedure lets you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.

    • We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.

    Coming Home is Haig Housing’s charity fundraising campaign. The money raised through the campaign is used to provide specially adapted housing and support for injured ex-Service personnel.

    Coming Home has the full support of Bryn Parry, the co-founder of Help for Heroes. Bryn said:

    Our task is to fix up these brave young men and women so that they are capable of leading the rest of their lives. That’s where Coming Home comes in, by providing them somewhere appropriate and decent to live.

    Coming Home takes over where Help for Heroes finishes

    Haig Housing is one of two strategic partners of Help for Heroes.Through this partnership, Help for Heroes highlights cases that require specially adapted housing and refer them to us as the specialists in housing for Service and ex-Service people. Specially adapted homes cost £150,000 to £300,000, depending on location.

    Many badly injured ex-Servicemen have already been provided with a home for life through Haig Housing Trust and the Coming Home campaign. Read their stories and see how your donation will make a huge contribution to people’s lives.

    Property is an expensive business - please support us by making a donation now.


    Finding suitable accommodation after you leave the Armed Forces can be a long and difficult process. We understand this so we would like to help with your transition by giving you as much useful information about our services as possible. Our website offers a wealth of information regarding our application process and services however if you have a particular question, please use this form to ask.

    For example, you may use this form if you are due to leave the Force over the next few years and need to find out your options in terms of civilian housing.

    You can also use this enquiry form for any questions you may have about applying for General Needs Housing.

    If you are interested in the Shared Leasehold Scheme, please use this form to register your interest. Before you submit your enquiry to the Operations team, please ensure that you have read the Shared Ownership Illustration.

    In your enquiry for the Shared Leasehold Scheme, make sure you include the following information:

    • Your service details (Rank, Corps/Regiment, Service No., Date of Enlistment)
    • Spouse or partner’s details if applicable (include contact numbers and email address)
    • Details of your dependants if applicable (include age, whether living with you full-time or not, their relationship to you and their education and/or employment status )
    • Date and nature of the injury you sustained whilst in service
    • Prognosis (if known)
    • Date of Medical Board and Discharge from DMRC and HM Forces (if known)
    • AFCS and Insurance Payments (received or expected)
    • How you would like Haig Housing to help you.
    • Preferred Area of Living

    THIS FORM IS NOT AN APPLICATION FORM. If you wish to apply to apply for general rented housing, please access the full application form through the Apply Now tab.

    Thank you for your interest in applying for housing with Haig Housing Trust!

    Before applying to the Trust, please make sure you are eligible to apply to us. To do this, please read the Guide to Tenancy Selection and Property Allocation help sheet.

    The main eligibility criteria are that you must have a British Armed Forces connection and be in housing need.

    If having read the guide, you think you are eligible to apply to us, please choose one of the following steps:

    1. Complete the online application form (button located at bottom of this page)
    2. Download a paper copy of the form. If you choose to submit a paper application, please return it to Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS.
    3. Call our office on 020 8685 5777 to request a blank application be posted to you

    Whilst filling out the application form, make sure you have referred to or downloaded the following three documents:

    If you chose to do an online application form, we ask that you register for an applicant account. We ask you to do this so you can have the ability to save your partially completed form and continue it at a later date. You will have 8 weeks to complete the application form from the date of your account registration. If you have not submitted your application form within 8 weeks, your application will be cancelled and you will need to start again.

    As part of your registration for an applicant account, we ask for your National Insurance number. As a number that is unique to yourself, we ask for this information to ensure that no duplicate application forms are submitted and to ensure that your application is accessed by you only. This information will be stored securely in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

    We are aware that this is a long form however it is important that you should answer all of the questions relevant to your application and read all sections carefully.

    You do not have to send in any supporting information at this stage. If you are accepted on to our Housing Register and shortlisted for one of our vacancies, you will be sent a further form and asked for information to support your application e.g. details of income, proof of your right to rent, proof of service in the Armed Forces.

    If you require any assistance whilst filling out this form, please use the help sheets above or contact the Housing Options team on 020 8685 5777.

    Haig Housing Trust’s Shared Leasehold Scheme enables badly wounded, disabled or seriously ill Service and ex-Service personnel whose condition is Service attributable to become shared leaseholders of a suitable property. The scheme mainly assists Servicemen and women in receipt of compensation and/or an insurance payout.

    Unfortunately since the Iraq and Afghanistan wars, there has been an increase in applications for housing with specific adaptations for disabled and injured Service personnel. It is a challenge for local authorities and other organisations to accommodate applicants in existing properties as the properties they have may not meet the veteran’s specific needs in terms of geographic location or appropriate adaptations. Haig Housing can focus on finding solutions to meet these specific needs and has, as of December 2016, successfully helped 50 veterans with challenging housing problems.

    The scheme enables qualifying beneficiaries to:

    • be housed in a suitable property in a location close to family and friends
    • acquire a property whilst still serving but before final AFCS/insurance payments have been received, to allow essential adaptions to be completed by the MOD before discharge
    • acquire a suitable property before they have sold their own unsuitable property

      If you have been seriously affected by an injury sustained whilst in HM Forces, our Operations Team would like to hear from you and offer any help they can. Please send the team an enquiry through the I Have a Question form and follow the instructions carefully.

      To ensure you are eligible for our Shared Leasehold Scheme and to gain a better understanding about what the scheme offers, please read the Shared Leasehold Illustration document before sending your enquiry.

      If you would like to find out more about how the scheme has helped our veterans, please visit Our Heroes page.

      Haig Housing offers their rental housing stock to any ex-Service personnel, whether single or with family, in housing need at any point in their civilian life. If you would like to find out about your eligibility, please read our Guide to Tenancy Selection and Property Allocation help sheet.

      After 100 years of development, Haig Housing now owns over 1,500 properties across 50 estates which can be found all over the UK. The properties are a mix of family sized houses, and smaller houses, flats and maisonettes. Each estate is managed by a Housing Manager alongside a Grounds Maintenance team who ensure the communal areas are kept in a good condition. Although more mature applicants are welcome to apply for general needs housing, Haig does not offer sheltered, residential or nursing homes. Many of the properties either are, or can be adapted to be, suitable for those with disabilities.

      If you are interested in applying for a general needs property, please go to the Apply Now page.

      We also understand that no case is the same and you may require more information or assistance than is offered on our website. If you are interested in the Trust’s properties but cannot make an application at this time or have a specific question which affects your application, please fill in our I Have a Question enquiry form and our enquiries team will be happy to help.

      To find out more about where our estates are located, please use the Location and Property Search.


      ​Coming soon…

      Tenant Area

      Welcome to the Tenant Area of our website.

      Reporting a repair:

      You can report a repair in the following three ways:

      • Telephone: call 020 8685 5777 and chose Option 1 for the Repairs department
      • Email: email the issue through to enquiries@haighousing.org.uk
      • Letter: please mark for the attention of Repairs at Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS

      When reporting a repair, please have the following information available:

      • Your name, address and flat/house number.
      • A full description of the problem and what you feel may be required.
      • What has caused the problem and whether it is causing damage.
      • Details of how you can be contacted to make an appointment such as your work, mobile or home telephone number.
      • A day when you can be, or are regularly, at home and any times when you are not available.
      • Photographs by email or post if possible.

      For more information, please read the Reporting Repairs: Our Policy help sheet.

      Paying Your Rent:

      The methods of payment are determined by the Trust and, other than tenancies in Scotland, include the following:

      • At a Post Office counter using the Trust’s Rent Payment Card which records your payment on its Girobank Account.
      • Banker’s Standing Order - paying monthly in advance.
      • Send cheque to Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS on monthly basis. Please mark to the attention of the Income Team.

      For more information, please read the Rent Information help sheet.

      Please note that if claiming Universal Credit locally that Haig Housing is a Private Landlord and not a Housing Association.

      If You have a Complaint:

      Complaint Procedures

      Coming soon…

      Coming soon…

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      Coming soon…

      Coming soon