Improving our communications

We’re here to support you and are continually developing innovative ways to improve the quality of our communications with you

Over the next few months we will be rolling out a new text service which will start with alerts about your Repairs visits.

Why do we need this?

This is a way of using technology to communicate better with you and make sure that you are kept up to date. It makes us more efficient and in the longer term will reduce our environmental impact.

How will it work?

It’s very simple:

Please report a repair in the normal way

Telephone: call 020 8685 5777 and choose Option 1 for the Repairs department
Email: email the issue through to
Letter: please mark for the attention of Repairs at Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS

We will arrange the repair the usual way and contact you to let you know when the work will be carried out.

We will also send you a text message to confirm your works order details.

What do I need to do?

Absolutely nothing. If you have given us your mobile phone number then the service will roll out automatically over the next few months. If you would like to make sure that your contact details are up to date, please let your Housing Manager know.

What if I don’t have a mobile phone or don’t want the service?

If you don’t have a mobile phone, it’s really not a problem as we will contact you in the usual way. We’d encourage you to use this system as it is a simple, easy way for us to keep you informed.

How many texts will I get?

Very few. At first you’ll only be contacted if you have requested a repair. Once we get up and running, we will be able to send you order confirmations not only for repairs but for other appointments such as surveyor inspections, tenancy visits and more. If your appointment is no longer convenient, you have the option to let us know and you will have the opportunity to call us to arrange a new appointment that is mutually convenient.