Coronavirus Updates

Office Closure – Sustained Disruption

Daily Bulletin for Friday 29th May 2020

While the coronavirus epidemic continues to affect us, Haig Housing’s Headquarters Office in Morden remains closed until further notice. However, we continue to operate a reduced service, with staff generally working from home. We will continue to follow Government guidelines including those from the devolved administrations. However we are also preparing for new ways of working in line with Government advice.

Please check back to this website regularly for updates.


If you are affected in such a way that you have concern over meeting your rent you should contact our Income team on 020 8685 5777 so we can offer you help, assistance and advice.


While Haig Housing is not itself a Registered Provider of social housing ie a Housing Association (but, instead, a charitable provider of housing) it is nevertheless a member of the National Housing Federation who have issued the following public statement that highlights the work that Housing Associations are doing to tackle coronavirus and the impact it is having on people’s lives. The Trust intends to follow this statement in both letter and spirit:

Housing Associations’ response to the coronavirus crisis

Housing Associations are not-for-profit landlords to more than six million people. They are working closely with residents, local government, the NHS and others to respond to the coronavirus crisis. They are keeping residents safe and supported in their homes, keeping vital services running, and helping communities to respond.

They know that many residents will be worried about their income. So during this crisis Housing Associations are committed to:

1. Keeping people secure at home

No one will be evicted from a Housing Association home as a result of financial hardship caused by coronavirus.

2. Helping people to get the support they need

Housing Associations are helping residents to access benefits and other support to alleviate financial hardship.

3. Acting compassionately and quickly where people are struggling

Housing Associations are working with residents to understand how they can help them. This can include flexibility on collecting rent where that would make a difference. Any resident worried about paying their rent should contact their Housing Association (in this instance Haig Housing), who will want to help.


If you are applying locally for Universal Credit

Please note that Haig Housing Trust is a PRIVATE LANDLORD and not a Housing Association.

Repairs & maintenance

Please only report emergency and very urgent repairs issues to us by telephone to 020 8685 5777, choosing Option 1 or by email to Calls will take longer to answer; please be patient as we will get to all calls in turn. Our daily bulletin on this website will update you when less urgent repairs and maintenance issues can be reported.

Our contractors are now working a reduced service with some unavoidable delays. We will continue working on empty void properties. You will be given clear instructions in advance if you need to remain in a different room when our contractor visits; all will wear disposable gloves to prevent possible contamination of any surfaces they touch. We will always respond in an emergency. Our out of hours service remains available fully for emergency or very urgent repairs only but please listen carefully to any pre-recorded messages.

If you self-isolate

If you self-isolate after being instructed to do so or are following Government guidelines then please inform us without delay by telephone or email so that we can advise any contractor who may need to visit you.

Housing Manager or Stock Survey Visits

These are suspended until further notice and will resume when things improve.

Social Distancing

All Haig Staff will be employing social distancing with you if any face to face contact is necessary, this means they will stay 2 meters apart and refrain from any direct contact. It is Government advice that you should do the same and we encourage you to follow this advice.


Car permits on those estates where these are issued will now remain valid until the end of August 2020 if they expire before then, at which point they will either be extended further or new advice regarding their replacement will be given. YOU SHOULD NOTE THAT NORMAL PARKING ENFORCEMENT CONTINUES.

General Advice

Please listen to Government and other updates by television, radio or online.

Be aware of elderly or infirm neighbours, especially if they live on their own. We do not recommend unnecessary contact but do suggest that you keep in touch with them by telephone and help with shopping where you can. If you have serious concerns then telephone 999 in an emergency.


General Coronavirus (Covid-19) Guidance - English

General Coronavirus (Covid-19) Guidance – नेपाली Nepalese


Coronavirus - Government/NHS

Government guidance on getting tested for Coronavirus: click here

Government advice on Coronavirus: click here

Government guidance for households with possible Coronavirus infection: click here

Government guidance for the public on mental health and wellbeing: click here

Government advice on Coronavirus and domestic abuse: click here

NHS Advice on Coronavirus: click here

Advice on staying alert and safe (social distancing) in England only: click here

Public Health England: A simple guide to staying at home: click here

Every Mind Matters - Looking after your mental health at home: click here

Income Support Self-Employed

Government self-employment Income Support Scheme: click here

Extremely Vulnerable People

Government guidance on shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19: click here

Get Coronavirus support as an extremely vulnerable person: click here


Online educational resources for schools and parents to help children to learn at home: click here

Voucher scheme for schools to provide free school meals: click here

Veterans Support

Veterans UK open for business but with some changes: click here

Veterans Gateway - Help if you have been affected by Covid-19: click here


To volunteer for the NHS: click here

To volunteer for Team Rubicon’s Op RE:ACT, mobilising UK Veterans to answer the nation’s call for volunteers: click here


Advice and information if you live in Scotland: click here


Advice and information if you live in Wales: click here

Northern Ireland

NIDirect information: click here

Northern Ireland Public Health Agency advice and information: click here


Jersey Government health advice and information: click here


Obtain an NHS Isolation Note (in lieu of a GP Fitness to Work Note) for your employer: click here

MOTs due from 30 March 2020 - 6 month extension: click here


We are taking some additional precautions at Morden:

  • Note that the office is closed. Instead please contact us by telephone or email

  • All events in the Lawrence Weaver Hall have been suspended until further notice.


Childline offers support to children or young persons where domestic abuse is happening in the home or within a relationship and is free to call on 0800 1111

The 24/7 National Domestic Abuse helpline, which offers support to victims and people affected by domestic abuse, is free to call on 0808 2000 247

Victim Support National 24/7 Supportline: 08 08 16 89 111

The Respect Phoneline provides confidential advice and support to help perpetrators stop being violent and abusive and is free to call 0808 802 4040

Men’s Advice Line ( is a confidential helpline for male victims of domestic violence and those supporting them and is free to call on 0808 801 0327

Karma Nirvana ( supports victims of honour based abuse and forced marriage and is free to call on 0800 5999 247 (Mon to Fri 9am–5pm)

Hour Glass ( challenges the abuse of older people in all its forms and is free to call on 0808 808 8141

Galop ( provides an LGBT+ Domestic Abuse Helpline and is free to call on 0800 999 5428