Daily Coronavirus Bulletin

National Lockdowns - Step 4 easing in England postponed to Monday 19th July with further review on 5th July. Devolved administrations continue to follow their own easing plans.

Haig Housing is operating fully but with some service restrictions

Daily Bulletin for Wednesday 23rd June 2021


The Government has delayed by four weeks its planned move to the final and fourth step in England to ease Coronavirus lockdown restrictions until Monday 19th July, with a further review on 5th July. Some limited restrictions will still be eased on Monday 21st June and these include lifting the restrictions on how many may attend weddings and funerals. The devolved administrations will continue to follow their own plans in lifting restrictions. However, these are expected to follow similar caution on account of the Delta variant of the virus which is proving to be significantly more infectious than the previous Kent variant. Under the continuing Step 3 requirements in England, many previous restrictions on who may meet were lifted but with limitations on the numbers of people who can gather indoors and outdoors. Overseas travel has become possible, with a ‘traffic light’ system now in force. However, the overall message remains one of caution. The fourth step in England now planned for 19th July would see the lifting of all current restrictions but still requires the Government’s ‘four tests’ to be met. Further details about the four-step plan can be found here and below. For separate plans for the devolved administrations, see advice links under the respective national administration below.

The coronavirus epidemic has had a significant impact on our lives and how the Trust operates. However, with the continuing roll-out of the national vaccination programme, infection and mortality rates have declined significantly overall and, notwithstanding Government concern regarding the Delta variant of the virus, we expect things will continue to get better. Nevertheless, Haig Housing’s Headquarters Office in Morden will remain closed for the time being, with most essential work being met by homeworking. While we continue to operate this reduced service, we will nevertheless work hard to ensure that our services remain as close to normal as safely possible. The delayed fourth step of restriction lifting planned in England may allow a progressive return to working in the Trust’s offices and will be reviewed at that time. However, it is likely that some work will continue to be done from the home where this works well for both the Trust and those concerned.

We all know that much will remain different while the Government in England and in the devolved administrations plot this cautious route out of the current lockdown and its restrictions. We will therefore continue to be informed by Government guidelines including those from the devolved administrations.

Using that same sense of mutual responsibility that we remember from when we were in the military, I ask you all please to continue following closely Government guidance and guidance and not to take unnecessary risks so we can come through this together.


Alban Dobson House, Morden

  • Alban Dobson House is operating with reduced staff with most working from home. Please contact us by phone on 020 8685 5777 or by email to enquiries@haighousing.org.uk if you have any questions. A full out of hours repairs service continues to operate but this always prioritised to emergency and urgent repairs.
  • Rent

  • We ask that you continue to make your rent payments so that we can continue our efforts to help our beneficiaries through these challenging times and to maintain your homes.
  • If you have difficulty in paying you should confirm that you have applied for all the Government assistance that is available. As we emerge from the pandemic you should note that some support previously available from the Government in England and in the devolved administrations is likely to end. If you have any concerns over meeting your rent you should contact our Income team without delay on 020 8685 5777, choosing Option 2, so we can offer you help, assistance and advice.
  • Whenever the Trust issues you with a rent increase notice, please remember to contact your bank or building society to increase any Standing Order you have in place for payment else you may go into arrears.
  • Universal Credit

    • PLEASE do not forget that if your rent has increased and you claim Universal Credit or Local Housing Allowance you must inform them of this change in your circumstances via your online journal or direct to your local authority respectively. Benefits will normally only backdate for 1 month, so it is important to action this quickly. Failure to do this may result in you going into arrears. This change will also need to be evidenced so if you need a copy of your rent increase notice, you should contact the Trust.
    • You can inform Universal Credit of a change to your rent from the Trust as follows:
    1. Log into your Universal Credit journal online.
    2. Chose, ‘Report a change of circumstance’.
    3. Chose where you live and what it costs.
    4. Click the button, ‘Something else’ - which shows your current charges.
    5. Click the green change button and enter your new figures and the date these changed.
    6. Save and exit.
    7. If you have any difficulties, please contact Universal Credit on 0800 328 5644.
    • If you are applying locally for Universal Credit, please note that Haig Housing Trust is a PRIVATE LANDLORD and not a Housing Association.

    Repairs and Maintenance

    • Please report all repairs by telephone to 020 8685 5777, choosing Option 1 or by email to enquiries@haighousing.org.uk. Calls will take longer to answer; please be patient as we will get to all calls in turn. Emergency and Urgent repairs will be prioritised with others undertaken as normal.
    • We will always respond in an emergency.
    • Our out of hours service remains available fully for emergency or very urgent repairs only but please listen carefully to any pre-recorded messages.

    Estate Visits

    • Estate visits by Housing Managers are now possible and will resume progressively as lockdown restrictions are eased. Normal safety procedures should still be observed until all restrictions are lifted. Note that these may vary in the devolved administrations.
    • All Haig Staff will maintain 2 metre social distancing and wear face coverings; we ask you to take the same precautions.
    • We will inform you when stock survey visits recommence.

    New Beneficiaries

    • Sign up of new beneficiaries are now occurring but will continue to be assessed on a case-by-case basis until lockdown restrictions are fully restricted.

    Car Permits

    • The extension on permits has now ended and where appropriate new permits and car parking information for 2021 should have been provided. Please contact your housing manager if in doubt or for further information.

    Please check back to this website regularly for updates.


    If you self-isolate

    If you self-isolate after being instructed to do so or are following Government guidelines then please inform us without delay by telephone or email so that we can advise any contractor who may need to visit you.


    General Coronavirus (Covid-19) Guidance - English

    General Coronavirus (Covid-19) Guidance – नेपाली Nepalese



    Coronavirus - Government/NHS

    Government - Four step plan to ease lockdown restrictions in England: here

    Government - National Lockdown - Stay at Home. See here

    Government guidance for those who have been in contact with someone who has tested positive: here

    Government guidance for households with possible coronavirus infection: here

    Government advice on support for businesses incl for the self employed: here

    Government winter campaign to manage coronavirus - Hand. Face. Space: here

    Government legal requirement for all venues to now record contact details: here

    Government advice on new payments for people self-isolating in highest risk areas: here

    Government guidance on getting tested for Coronavirus: click here

    Government advice on Coronavirus: click here

    Government guidance for the public on mental health and wellbeing: click here

    Government advice on Coronavirus and domestic abuse: click here

    NHS advice on Test and Trace: here

    NHS advice on Coronavirus: click here

    Public Health England: A simple guide to staying at home: click here

    Every Mind Matters - Looking after your mental health at home: click here

    Income Support Self-Employed

    Government self-employment Income Support Scheme: click here

    Extremely Vulnerable People

    Government guidance on shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19: click here

    Get Coronavirus support as an extremely vulnerable person: click here


    Online educational resources for schools and parents to help children to learn at home: click here

    Voucher scheme for schools to provide free school meals: click here

    Veterans Support

    Veterans UK open for business but with some changes: click here

    Veterans Gateway - Help if you have been affected by Covid-19: click here


    To volunteer for the NHS: click here


    Latest Scottish Government advice: click here

    Coronavirus Strategic Framework Update 23 February: here

    Ready Scotland - How to get and give help: click here


    Welsh Government - general advice and information: click here

    Welsh Government - how to protect yourself and others: click here

    Northern Ireland

    NIDirect information: click here

    Northern Ireland Public Health Agency advice and information: click here


    Jersey Government - General advice: click here

    Jersey Government - health advice and information: click here


    Obtain an NHS Isolation Note (in lieu of a GP Fitness to Work Note) for your employer: click here


    Childline (www.childine.org.uk) offers support to children or young persons where domestic abuse is happening in the home or within a relationship and is free to call on 0800 1111

    Forcesline (www.ssafa.org.uk/get-help/forcesline) for serving personnel, Veterans and their families 0800 731 4880 (Mon to Fri 10.30am-7.30pm)

    Galop (www.galop.org.uk) provides an LGBT+ Domestic Abuse Helpline and is free to call on 0800 999 5428

    Hour Glass (www.wearehourglass.org) challenges the abuse of older people in all its forms and is free to call on 0808 808 8141

    Karma Nirvana (www.karmanirvana.org.uk) supports victims of honour based abuse and forced marriage and is free to call on 0800 5999 247 (Mon to Fri 9am–5pm)

    Men’s Advice Line (www.mensadviceline.org.uk) is a confidential helpline for male victims of domestic violence and those supporting them and is free to call on 0808 801 0327

    National Domestic Abuse 24/7 helpline, which offers support to victims and people affected by domestic abuse, is free to call on 0808 2000 247

    NHS 111 (www.111.nhs.uk) to access medical help fast but when it’s not a 999 emergency call 111 or in Wales 0845 4647.

    Samaritans (www.smaritans.org) provides 24/7 confidential emotional support for feelings of distress, despair or suicide thoughts 116 123

    Shout (www.giveusashout.org) is a crisis text support service for people in the military community who are struggling and need immediate support to get through a crisis. Text CONTACT to 85258

    The Respect Phoneline (www.respectphoneline.org.uk) provides confidential advice and support to help perpetrators stop being violent and abusive and is free to call 0808 802 4040

    Togetherall (www.togetherall.com/en-gb) is a safe 24/7 online service supporting your mental health in terms of anxiety, depression and other common mental health issues.

    Veterans Gateway (www.veteransgateway.org.uk) 24/7 first point of contact for Veterans seeking support, from healthcare and housing to employability, finances, personal relationships and more. 0800 802 1212

    Victim Support National 24/7 Supportline (www.victimsupport.org.uk) 08 08 16 89 111


    Rapid flow tests are provided free by the Government, to be used if: you do not have coronavirus symptoms, you live in England, are 18 or older, have not been told to self-isolate or you cannot get tests from your work, school, college or university (ask them for rapid lateral flow tests). The test are available from: