Queen Mary’s Roehampton Trust

Haig Housing Trust joins key military charities for Veterans’ Gateway

We’re proud to be part of the new Veterans’ Gateway service which promises to be the first point of contact for veterans and their families seeking support.

Independent research commissioned by Veterans’ Gateway shows the military charity sector currently leaves two thirds (64 per cent) of veterans ‘confused’, while one fifth (20 per cent) of veterans having been referred to between three and 10 charities before eventually finding support.

Veterans’ Gateway aims to make this process easier by assessing needs at the first point of contact and connecting people with the right help when they need it, wherever they are.

The service has a network of over 30 expert partners, including Hauig Housing Trust, coming from across the military and non-military not for profit sector. With more partners being added, the service can help on a number of areas, including:

  • Housing
  • Employment
  • Finances
  • Living independently
  • Mental wellbeing
  • Physical health
  • Families and communities

Who is part of Veterans’ Gateway?

Veterans’ Gateway is made up of a consortium of organisations and Armed Forces charities, including The Royal British Legion, SSAFA – the Armed Forces charity, Poppyscotland, Combat Stress and service provider Connect Assist. Funded by The Armed Forces Covenant, this is the first time a group of this kind has come together formally to deliver a service to help the Armed Forces community.

Charles Byrne, Director General of The Royal British Legion, on behalf of the Veterans’ Gateway consortium said:

“Every charity only exists to help, but Lord Ashcroft revealed the uncomfortable truth that a proliferation of providers in our sector can cause confusion about where to turn. The consortium’s research found that the Armed Forces community – overwhelmingly – supports the Veterans’ Gateway, with 83 per cent welcoming the creation of a first point of contact. Veterans’ Gateway will make it easier for them to get the support they need, from whoever is best able to provide it. No matter how complex their needs, working together we can do more.”

Five ways to access Veterans’ Gateway

There are five main ways to contact Veterans’ Gateway, with advisors available 24 hours a day, seven days a week – many of whom are veterans themselves.

  1. Call the helpline around the clock on 0800 802 1212
  2. Visit the website for a host of self-help information and partner information: Veterans’ Gateway
  3. Text them on 81212
  4. Live chat with an advisor online – you’ll find this on the website
  5. Submit a query using the online form

Craig Slicker, 43 year-old former Lance Corporal in the Army

“When I was told I was leaving, I was given six weeks to find a job and after being in the Army so long, it was a shock to the system. I didn’t know what I could do or what I wanted to do, or where I could turn for advice. A service like Veterans’ Gateway would have been hugely helpful because I had no idea how to find out what support was available to me. I will definitely use it because I’m still struggling financially, just
getting used to being paid weekly is a challenge and trying to balance the bills, and I’m still looking for a job that suits my skills.”

The need for housing for ex-Service men and women is increasing and we are always looking at ways to build and acquire more properties to help meet that need. Haig has seen a 30% increase in housing applications in the last three years whilst our housing stock has grown by only 3.4% in the same period. In London and the South East, demand is very high with at least 11 eligible applicants for every available home.

We own over 1,400 properties around the United Kingdom in over 80 local authorities. This presents a challenge but, also oppurtunities as we have land and property available to possibly develop to meet our charitable objects. We are also keen to expand into new areas of proven demand from ex-Service men and women.

Current & Recent Developments

Canada Street and New Street, Manchester

This innovative collaboration between Haig Housing Trust, BBC DIY SOS, Walking with the Wounded, Manchester City Council and Adactus Housing attracted a number of industry awards including:

  • UKHA National 2016
  • RICS Regional Award Winner 2016
  • RICS National Runner-up 2016
  • LABC Regional Award Winner 2016
  • Regional Construction Awards Winner 2016

BBC DIY SOS and Manchester City Council, aided by hundreds of generous supporters from the building and construction industry including Kier, Wates, BTP, Willmott Dixon, ISG, Arcus and smaller businesses and tradespersons giving up materials and their time for free.

Together we refurbished and converted 8 derelict and empty homes in Canada Street, Newton Heath. These properties were transferred from Adactus Housing and Manchester CC as they were a liability and have now provided 3 wonderful homes as featured on “BBC DIY SOS: Homes for Veterans” special. There was also created a project office and temporary accommodation for Walking with the Wounded to assist the training and job placement of UK Veterans in industry. The project received the Royal seal of approval when HRH Prince Harry and HRH Prince William visited to lend their support.

In the second phase of this project the remaining 17 empty and derelict homes were refurbished, by Haig Housing Trust, to provide additional homes for Veterans in a mix of 2-bedroom and 3-bedroom homes. The first properties became available in July 2016 and the project was completed and fully occupied in October 2016.

The third and final phase of this project saw the return of BBC DIY SOS for a special show fitting out the final home for the last ex-serviceman to move into in November 2016.

Parry Court, Morden, Surrey

We are currently on site turning a former derelict café and warden’s house within a Conservation area into 8 x 1-bedroom homes for single veterans in an attractive courtyard development.

Visit www.mordenredevelopment.org for more information and to view the plans.

Rhodes Moorhouse Court & Hill Top, Morden, Surrey

Haig Housing Trust has secured
funding for the construction of 76 new homes on our Morden Estate from the
Ministry of Defence’s Veterans Accommodation Fund. The new accommodation will
be used to house:

  • Single service leavers who need transitional support and a secure residence.
  • Transfer of current Haig tenants whose needs have changed.
  • New Veteran families seeking housing assistance.

Our proposals are designed to complement the best aspects of the existing estate, such as the configuration and materials of the existing buildings and the tranquil landscape character. At the same time the new homes are designed to be high quality, sustainable dwellings that will be of benefit to the estate as a whole.

Visit www.mordenredevelopment.org for more information and to view the plans.

Veterans Accommodation Pathways in Aldershot and Colchester:

In partnership with Riverside Care and Support and the Stoll Foundation, we are providing a pathway for homeless ex-Service men and women experiencing difficulties to move from supported housing into independent living.

We are actively acquiring properties in Aldershot and Colchester to provide the last stage of the pathway when Veterans are able to live without support. Aldershot and Colchester are exciting locations for us to be involved in due to the demand from ex-service men and women who wish to remain in the area that they have been garrisoned and where they are able to access support.

What are we interested in?

We’re always interested in new opportunities to provide more homes to house ex-Service persons:

  • Land and property - We are interested in acquiring suitable sites and buildings for future development or refurbishment for veterans. Please contact us if you have land to sell or would like to find our more about the kind of sites that might interest us.
  • Partnership - We always want to work with others who share our drive and vision to deliver affordable homes for ex-Service persons. We are interested in providing charitable assistance to ex-service persons whether that be in property we own or through other forms such as shared ownership, rent to buy or referring applicants on.
  • Section 106 - The planning system often requires that affordable social housing is provided on new residential developments through Section 106 requirement. We set our rents at a charitable level, which in most cases is comparable to the Social rent, to ex-Service persons who are great neighbours and an asset to any community. If you are looking for a landlord partner offering affordable rents, we are a good option should you wish to offer an element of your new development where rents are set at Social or Affordable rate.
  • Joint Ventures - To deliver our development aspirations in certain areas. We look at all opportunities to continue our growth, and through join ventures and partnerships we are keen to work with others that share our ambitions.
  • Contacts - if you can put us in touch with anyone who shares our charity’s aims or can aid us in housing ex-service persons, please contact us.

Contact the Development team

To find out more about Haig Housing, talk about potential opportunities, ideas you may have or discuss any aspects of our delivery programme, please contact us through the Addresses and Contacts page.

We are happy to answer your questions, and explore sale, partnership and development opportunities.

John Lau

Simon Griffin

Golf Day 2017

The Addington Golf Club is the host for Haig Housing Trust’s Golf Day

29th June 2017

Thank you to the The Addington Golf Course for putting on a magnificant day. The staff, in particular, Rob, Mark, Dave, Danni, and James, all contributed with enthusiasm and gusto and made us feel incredibly welcome from the outset.

Everything ran particularly smoothly and efficiently, with all providing every bit of support possible to create a fabulous event.
The food was outstanding and, from breakfast, through registration, the actual golf play to lunch and eventual retirement, all proceeded like clockwork.

The Addington is a first class venue with first class staff and we will be asking them consider hosting us again in 2018. We would recommend them unreservedly.

Thank you to everyone who took part. The golfers & the sponsors, without whom the day could not even take place. Your contribution helps the charity provide much needed housing for veterans in need and for that WE THANK YOU! Please check our our facebook page for lots more photos

Facebook


Unfortunately, we currently have no available vacancies. Please check back soon!

Haig Housing endeavours to provide an excellent service to all who seek our assistance and we hope you are pleased with your experience. However if you feel that you haven’t received the service you expected, we’d like you to tell use where you feel we went wrong so we can improve and make amends; your opinion is important to us.

To make a complaint to the Trust, please read our Complaints Procedure and fill out the Complaints Form. Once the form is complete, please send it to:

  • Corporate Director, c/o Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS.

You can also submit the form via fax or scan by email to the Corporate Director:

If you require any assistance whilst filling out the complaints form, please contact the Trust on 0208 685 5777 or send an email enquiry through our Enquiry form.

This website contains material which is protected by copyright and/or other intellectual property rights. All copyright and intellectual property rights including the names, images and logos are owned by Haig Housing Trust unless otherwise stated. All rights are reserved.

You are responsible for complying with all applicable copyright laws. We permit you to make or print copies of information on the website for your personal and private use. All other uses are prohibited. Nothing in these terms shall be construed as conferring any right to use any trademark logo patent right or copyright of The Poppy Factory.

Use of Freestock Imagery:

The following images have been taken from MOD Defence Imagery:

  • Apply Now - Front Page Banner: <a href=“http://www.freestock.com/confident-male-designer-working-digital-tablet-396739279”>Image used under license from Freestock.com</a>
  • Tenants - Front Page Banner: <a href=“http://www.freestock.co./free-phots/happy-family-home-reading-book-together-105056747”>Image used under license from Freestock.com</a>

Haig Housing has permission to use these images through the OGL (Open Government Licence). To read the full terms and conditions of the Licence, please follow the link - https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

If you would like to discuss ways to help the Coming Home Campaign, please contact:

Patrick Lyster-Todd

Fundraising and Communications Consultant

Tel: 0208 685 5777

Or use our enquiry form.

There are so many ways you can help - the opportunities are endless!

If you are interested in becoming one of our corporate sponsors, we would be delighted to discuss options.

If you would like to raise money for Haig Housing Trust’s Coming Home Campaign, you can set up a fundraising page through MyDonate or Just Giving. We are more than happy to help you set up your fundraising profile so please get in touch!

Click on the links below to create your own fundraising page:

Guide to Fundraising:

If you are thinking of doing some fundraising, you need to consider a few things that will keep you on the right side of the law - so here are the serious bits:

  • Licences: Check with your local council to see what licences or permits might be needed for your event. As a general rule, you do not need a licence to collect money on private property but do check in your area, particularly if your event involves food and drink or raffles.
  • Insurance: Many venues insist on public liability insurance. You will need to prove that this is in place before you hold an event.
  • Risk Assessment: Many venues will want you to carry out a risk assessment. If you need help with this, please contact us.
  • Use of Coming Home Logo: generally, for any fundraising event, we will give permission for you to use our logo but please check with us first.
  • Health and Safety: Be realistic about what is achievable and make sure it is safe for all participants (you will have covered this in your risk assessment). Ensure you have adequate first aid cover suitable for the size of the event. If you are unsure of anything, please contact us.

Back to the fun stuff!

  • What can I do to raise money?

You can do almost anything, as long as it is safe and legal! If you are stuck, you could get your friends and family together for a bit of inspiration or talk to us. You could also join in existing events, on behalf of Coming Home, such as organised sporting events like the London Marathon.

  • Who can I involve?

Ask everyone you know - at school, at work, family, friends and neighbours. People can support you in different ways; by sponsoring you to do something, by giving their time to help you, donating a prize or simply by attending an event you’ve organised.

  • Where do I start?

The key to any successful event is good planning, but don’t let that put you off! Organising and planning is all part of the fun; why not turn it into a social event in itself? Think about timing - look at what other events are on in your area at the same time, to either join in with or to ensure you don’t clash. Make sure you give plenty of notice so people can get the date in their diary and plan ahead. Location is also very important - the type of location depends on your event, and of course there are loads of things you can so in your own home, but whatever you chose there are a few things to remember:

  1. You must have permission to use the location
  2. Ensure that access to the location is appropriate (e.g. if you need to get cars in)
  3. You apply in good time to get any licences you may need
  4. Meet any health and safety rules
  • Can I get any support?

We can provide merchandise, advertising and literature to help promote your event. Don’t be afraid to ask other people for help too. You’ll be surprised how willing people are to get involved in a good event for a good cause. Look on our Facebook page for other people running similar events and ask them too!

  • How do I promote my event?

Use the Internet - spread the news quickly using social networking sites, emails and websites. Email your friends and family, set up a Facebook page and link it with ours and set up a Just Giving page. If you film your event, make sure you send it to us and put it on YouTube.

  • What should I do after my event?

We would love to hear all about your event - before and after! Don’t forget to send us your photos and videos.

The most important thing is sending in the money raised. Any cash raised should be counted by two people and both should sign a paper to say that the donations have been counted and verified. Please DO NOT send cash in the post. Bank all the money collected and send it to us in a cheque along with any sponsorship forms so we can claim Gift Aid. It is very important to ask your UK tax paying sponsors and donors to tick the Gift Aid box as it allows us to claim an extra 28p for every £1 raised at no extra cost to the donor.

Please include a note with your name, address, contact details and reference to your event - all very important for us to be able to thank you!

Cheques should be made payable to: Haig Housing Trust, 2nd Floor, Mountbarrow House, 6-20 Elizabeth Street, London, SW1W 9RB.

If you have used an online payment system (Just Giving, PayPal), the donations will be transferred automatically to Haig Housing Trust’s bank account.

If this is the first time you have used the online service, follow the instructions below. If you are already registered, go to Santander’s BillPay Service - www.billpayment.co.uk.

How to Use BillPay Service to Pay Your Rent Online

Before you begin:

You will need a working email address and your tenant reference number (this can be found on the top right hand side of your rent statement).

To Register:

  • Go to www.billpayment.co.uk and click on ‘Register’ on the left hand side
  • Read the Terms and Conditions and click ‘Accept Terms and Conditions’
  • Enter your personal details by following the instructions on screen, then click ‘Submit’. All items marked * must be filled in
  • You are now registered

Creating an account for Haig Housing:

Before you can pay your rent, although you have registered, you have to tell BillPay who you are going to pay and what it is for. Follow these steps:

  • Click on the ‘Payment Profile’ button (or if you have moved away from the registration page, you will find this by clicking on ‘Change your details’ on the left hand side which will lead you to ‘Payment Profile’)
  • Click ‘Add New Account’
  • Choose ‘Company Name’ (Haig Housing) then click on ‘Search’
  • In the blank box under ‘Select bill to pay and enter Customer Reference code’, enter your tenant reference code and click ‘Add New Account’
  • You now have Haig Housing in your Payment Profile

Making a Payment:

  • Log in using your email address and password
  • Click on ‘Pay a Bill’ on the left hand side
  • Enter the amount to pay, your card details etc. then click ‘Continue’
  • Check the payment details are correct then click ‘Confirm Payment’
  • Print off the next page for your records and BillPay will also send the receipt for your payment to the email you have given them

If you need any help, please contact your Income Officer at Haig Housing on 0208 685 5777 or BillPayment on 0151 966 2105 (Opening hours: 8:30-5:30, Monday to Friday).

You can also find help on the BillPayment website through the FAQs.

Haig Housing manages two grant and pension funds which are in place to help our tenants or beneficiaries when they are need. To see if you are eligible for assistance and to apply, please read the descriptions and follow the instructions below.

The Mrs Willie James Charity:

Named after the founder of the Housing Association for Officers’ Families (HAOF), The Mrs Willie James Charity provides items, services or facilities to Haig Housing tenants which they are in need of but cannot afford. Items brought for the tenant might include such things as:

  • White goods
  • Dental work
  • New glasses
  • Medical equipment
  • Respite care
  • Back to work expenses

To find out more about the trust fund and your eligibility, please read the Guidelines for Applicants.

If you would like to apply for the trust fund, please download an application form.

Once you have finished your application, please return the form to Haig Housing Trust, Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS.

When returning this form, please also fill out and include our Equality and Diversity Monitoring Form.

The Charles Wray In Memorium Pension Fund:

The fund pays a small annual pension of £500 per annum to a maximum of four beneficiaries. It is open to any members or former members of the Naval, Military and Air Forces of the Crown (and Merchant Navy if served in any war) suffering from any form of disablement attributable to or aggravated by such Service.

Priority is given to those who were born in Yorkshire or Croydon or who lived in either location at the time of their Service in the course of which they were injured.

If you would like to apply for the fund, please download an application form.

Once you have finished your application, please return the form to Haig Housing Trust, Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS.

When returning this form, please also fill out and include our Equality and Diversity Monitoring Form.

Haig Housing’s policies are summarised in the PDF files below. The information is also provided in the Tenants Handbook and Information Pack issued to you by your Housing Manager at the start of your tenancy.

The information here supersedes any former information prior to April 2006. Haig Housing is not a Registered Social Landlord therefore any references in the Pack referring to the Tenant Services Authority are no longer relevant. Full copies are available on request.

Please note: As of January 2017, all policies are under review. The information stated in the policies may now be incorrect. If you have any queries, please use the Contact Us form or call the Trust on 00208 685 5777.

Abusive/Threatening Behaviour

Annual Visits

Antisocial Behaviour and Nuisance

Complaints

Customer Service Standards

Contractor Code of Conduct

Countering Harassment

Data Protection

Decorating Allowance

Domestic Violence

Equality and Diversity

Fire Safety

Gas Safety

Less Abled Assistance

Living in Your Home

Moving Out (Terminating Tenancies)

Mutual Exchange

Paying Your Rent

Parking

Pets

Rent Arrears

Rent Setting

Repairs and Maintenance: Our Policy

Reporting Repairs

Right to Repair

Service Charge

Succession Rights

Tenant Involvement

Transfers

Vulnerable Tenants

Your application form is currently incomplete. Please find your saved application form below.

Before starting the application form, please read and familiarise yourself with the following points:

  • When you ‘Save’ your application form, it will not be submitted to the Housing Options team for assessment. Your application form will only be submitted once you validate the form. This can be done by clicking the Validate button which is positioned to the right of the ‘Save the Form’ button.
  • By clicking the Validate button, you will start an automatic check of your answers. If any mandatory questions have been left blank, they will be highlighted in red at the top of the page.
  • Once the application has been validated and all mandatory questions are answered, the ‘Send the Form’ button will appear. By clicking the ‘Send the Form’ button, your application will be submitted for assessment.
  • All questions with * beside them mean they are mandatory. You will only be able to submit your application once all of these questions are answered.
  • You have 8 weeks to complete and submit your application form. If you do not submit within this time, your application and account will be deleted and you will have to start again.

On the application form, you will find the following two buttons:

  1. Save the Form
  2. Validate

The validation button checks what progress you have made and lets you know what is left to complete. Once all of the mandatory questions have been answered and the form has been validated, the ‘Send Form’ button will appear and you can submit your application form.

Please remember that once you have confirmed that you would like to submit your application form, you will no longer be able to access or edit your application form. Before submitting, please make sure that you are happy with the information you have entered and that it is all correct.

If you require any assistance whilst filling out your form, please contact the Trust or consult the leaflets available on the Apply Now page.

EVERY CONTRIBUTION COUNTS

It would be too easy to assume that because of the cost of property, small contributions to the fund will have little effect. This is not so; every contribution is vital and very much appreciated by the Campaign and the heroes we help.

“I know what they will have to go through, I hope this helps” - a wheelchair-bound tenant of Haig Housing, donating £25 to the Campaign.

HOW WILL MY DONATION HELP THE CAMPAIGN AND THE TRUST?

The Trust is focusing on providing housing solutions for injured Service personnel discharged from the Armed Forces, and has attracted widespread demand for its services. This ranges from initial advice on general housing matters through to providing housing tailored to the very specific needs of a seriously disabled individual.

The majority of Service personnel seeking housing help will have had little, if any, previous experience in buying or renting accommodation. Many are relatively young and will not have had to think about such things until, suddenly, they were injured and forced to find somewhere to live once they were discharged from the Services. Some, understandably, need help to do this, particularly when they need a home capable of meeting their very particular needs.

The challenge facing our beneficiaries is to rebuild their lives. They need the security of a decent, safe and adapted home to do so, in an area where they feel comfortable and can be supported, often for the rest of their lives.

This is a significant challenge and the Trust aims to buy and adapt individual properties to suit an individual’s particular needs. To do this it needs to raise significant funds, and Coming Home is the fundraising campaign to do this.

WHY IS CHARITY MONEY NEEDED TO LOOK AFTER WOUNDED PERSONNEL?

The wounded are paid military pensions on medical discharge from the Services and now receive compensation (up to £570k maximum) through the Armed Forces Compensation Scheme (AFCS). However, this is in recognition of “pain and suffering”; it has to last to help them throughout their lives and is NOT designed to provide adapted housing.

Thanks to modern medical treatment, enhanced body armour and swift helicopter evacuation from the battlefield, badly wounded Service personnel are surviving with terrible injuries which would have killed them as little as 20 years ago.

The UK has a history of charitable support of the Armed Forces and we are pleased that many people wish to continue with this. Many of our heroes will be able to lead fulfilling lives but will need help from us all throughout their lives.

DON’T LOCAL AUTHORITIES HAVE A STATUTORY DUTY TO PROVIDE HOUSING ASSISTANCE?

Local Authorities help whenever they can. However, they struggle with budgetary restrictions meaning they are unable to provide suitable, adapted accommodation in the required location and within specific time limits, for the single men who form the bulk of the badly wounded.

LAs have long housing lists, and even disabled single Servicemen do not rate highly on the points system currently used to determine housing need compared with, for examples, families small children. Despite central Government’s ruling that compensation payments should be discounted when allocating housing, not all LAs seem to have taken this on board.

Some social housing can be of poor quality and the areas in which they are situated may make life difficult for a disabled person. Our Service heroes deserve better; they need to be housed in properly adapted accommodation, in areas they can easily reached by families, friends and medical help. If Local Authorities can’t help, then we must.

HOW DO YOU KNOW YOU WANT TO RAISE £20M?

Coming Home’s £20million target is derived from the rough cost of £200,00 per recipient, aiming to help at least 100 injured Servicemen. Sadly, the number of personnel needing our help continues to rise as military operations continue.

Your donation is needed now more than ever.

With increasing numbers of Service personnel leaving the Forces with life changing injuries, the Coming Home Campaign is determined to assist as many individuals as possible.

How will my donation help the campaign and the trust?

The majority of Service personnel seeking housing help will have had little, if any, previous experience in buying or renting accommodation. Many are relatively young and will not have had to think about such things until their military career was traumatically cut short and they were forced to find somewhere to live outside the Armed Forces. Some, understandably, need help to do this, particularly when they need a home capable of meeting their particular needs.

The challenge facing our beneficiaries is to rebuild their lives. They need the security of a safe and adapted home to do so, in an area where they feel comfortable and can be supported, often for the rest of their lives.

This is a significant challenge and the Trust aims to buy and adapt properties to suit an individual’s particular needs. To do this, Haig Housing needs to raise significant funds, and Coming Home is the fundraising campaign to do this.

Why is charity money need to assist wounded service personnel?

The wounded are paid military pensions on medical discharge from the Service and now receive compensation through the Armed Forces Compensation Scheme (AFCS). However, this is in recognition of “pain and suffering”; it has to last to help them throughout their lives and is NOT designed to provide adapted housing.

Thanks to modern medical treatment, enhanced body armour and swift helicopter evacuation from the battlefield, badly wounded Service personnel are surviving with terrible injuries which would have killed them as little as 20 years ago.

The UK has a history of charitable support of the Armed Forces and we are pleased that many people wish to continue with this. Many of our heroes will be able to lead fulfilling lives but will need help from us all throughout their lives.

Don’t local authorities have a statutory duty to provide housing assistance?

Local Authorities help whenever they can. However, they struggle with budgetary restrictions meaning they are unable to provide suitable, adapted accommodation in the required location and within specific time limits, for the badly wounded.

Our Service heroes deserve better; they need to be housed in properly adapted accommodation, in areas they can easily reached by families, friends and medical help. If the Local Authorities are unable to help, then we must.

How do you know you want to raise £20M?

Coming Home’s £20million target is derived from the rough cost of £200,000 per recipient, aiming to help at least 100 injured Servicemen. Sadly, the number of personnel needing our help continues to rise as military operations continue.

The following privacy policy is provided by Haig Housing Trust (ICO Registration No. Z2782044) and governs the privacy of those people who choose to access this website (www.haighousing.org.uk).

Personal information is deemed to be any information that can be used to identify you such as your name, email address, postal address and telephone number.

To ensure your personal information is protected, our privacy policy will articulate the different areas where your privacy is concerned, the obligations and requirements of both the user and the website owner alongside how the website processes, stores and protects your information.

The privacy policy combined with the Terms and Conditions encompasses the user’s full agreement in regard to the use of this website.

We may amend this policy at any time in the future so please check this page regularly for any changes.

Website Privacy:

The website and its owners promise to be vigilant in ensuring the privacy of their users and will use reasonable efforts both from a technical and operational perspective to achieve this.

Through your use of the website, Haig Housing Trust will assume that you agree with the privacy policy. If you disagree with the privacy policy, please stop using the website immediately.

Information we will collect:

In operating our website, we may collect and store the following details:

  1. Details of your visit to our website and the resources you have used to access it (e.g. IP addresses, geographical locations, browser types and versions, operating systems, referral sources, lengths of visits, page views and navigation paths).
  2. Registration information (email addresses and National Insurance details)
  3. Information you provide to send online form enquiries (name, address and telephone numbers)
  4. Financial information relating to transactions carried out between us on the website such as donations and merchandise purchases (bank and other financial details).
  5. Any other relevant information provided to us in your correspondence with the Trust.

If it is unclear why we need your personal information, we will always provide a concise explanation on request. Your information will not be used for any other purpose other than those relevant provisions contained within the Data Protection Act 1998 or at the time of contact.

All information we collect is protected under this privacy policy.

Use of your information:

Once we have collected the information detailed in the previous section (1-4), it may be used in the following circumstances:

  1. Internal research and training.
  2. To assess your eligibility as a new applicant to be accepted onto our housing register.

Nevertheless, there will be limited staff access to your information. The employees who have access to your infromation have a full knowledge of and are responsible for the enforcement of the Data Protection Act 1998 within the company.

Storing personal information:

All personal information submitted to the Trust through the website is held in a secure server in the UK to prevent loss, misuse and alteration.

Nevertheless the secure transmission of information over the internet cannot be guaranteed and we advise that our visitors submit information using their own discretion.

Updating personal information:

The Trust expects to receive accurate information from our visitors and to be updated when their personal information has changed.

In order to update or change your information, please call the main switchboard on 0208 685 5777 or send an email to our Support Services Office.

Use of Cookies:

Cookies are data files that are stored in your computer’s hard drive and keep records of your visit to a website.

The data files collect statistical information that allows us to understand how our visitors use the website and how to improve our services.

Cookies do not harm your computer and do not collect confidential or personal information. The information collected usually expires within 30 days and if it is kept longer, it is held within our secure server.

However you do have the right to refuse cookies. If you wish to deactivate the cookies, go to your browser’s Help tab and the instructions can be found there.

WARNING: If you disallow the use of cookies, some functions on the website may not work therefore your use of the website may be restricted.

Our website includes links to 3rd party websites that also use cookies. Haig Housing will not be held responsible for their use of cookies.

If you require more information about cookies, please follow this link: https://allaboutcookies.co.uk

Disclosures:

Haig Housing Trust will never sell your information to third parties however your information may be shared with our trusted company partners if they have a need to know it. This includes other reciprocal charities and service providers of the Trust.

It is our policy that we will only disclose your information to groups outside of those mentioned above if required to by law.

Social Media:

All communication, engagement and action undertaken through social media platforms are subject to their own terms and conditions.

We will never ask for personal information through social media platforms.

As an insecure means of communication, we ask our visitors to use such sites with their own discretion.

Access to Information:

Under Section 7 of the Data Protection Act 1998, you have the right to request personal information held about you by relevant organisations. In line with this Act, we may withhold some of your information to the extent of the law.

When requesting your information, you may be subject to a £10 fee (the fee set by the law at the time of writing).

If you require more information, please write to:

The Corporate Director, c/o Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS or send an email enquiry through the Send Email page.

Independent Advice:

If you would like to seek independent advice regarding our privacy policy, please contact the Information Commissioner’s Office:

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Phone: 01625 545 745

Fax: 01625 524 745

Email: mail@dataprotection.gov.uk

Website: www.ico.org.uk

Introduction:

The following terms and conditions govern how our users can access the website and combined with our privacy policy constitute your full agreement to your continuing use of the website.

Please take time to read the following. If you disagree with any of the terms and conditions set out, please stop using the website immediately.

This document will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

Please be aware that we may update or modify the information on this page at any time therefore make sure to check this page regularly.

If you continue to use the website after a modification, we will assume that you agree with the latest version as all previous agreements will be superseded by the current document.

Intellectual Property Rights:

Unless otherwise stated, all intellectual property rights, regarding the website and the material on the website, rest solely with Haig Housing Trust. All of these intellectual property rights are reserved.

Rules for the user:

We expect that the material on our website will be used for personal use only. This means that you can:

  • Download our pages to your personal computer
  • Print off pages for your personal use.

You must NOT without our express permission:

  • republish our material including our logo and trademarks
  • sell, rent or sublicense any of our material
  • reproduce, copy or exploit our material for commercial purposes
  • show our content in public
  • redistribute any material from our website

Additionally, you agree that you will not do anything or allow anything to be done to compromise the security of this website.

Liability:

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise.

Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise. However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

We are also not liable for the views or comments shared on the third party websites that are linked to this website. Although they are included on this site, it doesn’t imply our recommendation of their content or that we agree with their views.

Although we endeavour to keep our content up-to-date and relevant, we make no warranty of completeness and accuracy therefore we ask you to use the website with your own discretion.

Finance:

Any refunds are at the discretion of Haig Housing Trust.

If you make a payment to the Trust through the website, we will not store your debit or credit card number. Our Privacy Policy details our responsibilities regarding your personal information under the Data Protection Act 1998.

Access to Site:

We are not liable for any technical issues which create the temporary or indefinite unavailability of this website.

We also reserve the right to withdraw or suspend this website at any time without warning.

To view help sheets and additional documents, you will need to download Acrobat Reader. To download it for free, please visit the Adobe website.

Codes of Fundraising:

Haig Housing Trust fundraising is under the guidance of the Institute of Fundraising Codes of Practice.

Click her to view the Codes of Fundraising Practice.

Contact Us:

If you have any questions about the terms and conditions, please contact the Trust’s headquarters:

  • Address: Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS
  • Tel: 0208 685 5777

If you would prefer to send an email, please use enquiry form on the Contact Us page. Please choose the ‘General Enquiry’ option in the dropdown menu.

Need to speak to us?

We will respond to all your enquiries, sent to the email address below and via our contact us form, within 5 working days.

Addresses

Main Office Address:

Haig Housing Trust,

Alban Dobson House,

Green Lane, Morden,

Surrey SM4 5NS

Main switchboard: 0208 685 5777 (Out of hours this number will be answered by Mitie) For maintenance emergencies, please state that you are a Haig Housing Trust tenant and the nature of your emergency.

For gas emergencies or if you smell gase, please call 0800 111 999

Fax: 0208 685 5778

Please Note: telephone calls may be recorded for training purposes.

Contacts

General Enquiries Email

Coming Home Fundraising, Media and Communications

Patrick Lyster-Todd

Fundraising and Communications Manager

To contact Patrick, please call the main switchboard on 0208 685 5777 or email

Development Team

John Lau

Director of Housing and Development

To contact John, please call the main switchboard on 0208 685 5777 or email

Simon Griffin

Development Manager

To contact Simon please call 07518 030892 or email

Haig Housing has two newsletters per year (Spring and Autumn) and one Annual Report. These can be downloaded below in pdfs. For copies of the Annual Reports published before 2013, please contact Head Office. The publications prior to 1st October 2013 will be Haig Homes publications unless identified as Haig Housing Trust publications.

Overview

Haig Housing Trust, known as Haig Housing, was formed in 2008 as a‘sister’ charity to Douglas Haig Memorial Homes (Haig Homes). The two Trusts were amalgamated on 1st October 2013.

The object of Haig Housing is to provide housing assistance to ex-Service people and/or their dependants. Currently this object is achieved by letting general needs homes at affordable rents to the ex-Service community, and providing tailored housing solutions to suit the individual needs of severely wounded and disabled veterans. Haig Housing also offers a wide range of housing advice to the Service community and is the Strategic Housing Partner of Help for Heroes.

The Trust has over 1,400 properties throughout the UK which are a mix of family-sized houses, flats, maisonettes and bungalows, built mostly in the 1930s, 1950s and 1990s. The properties are generally on small, well-managed estates ranging in size from six houses up to the largest estate in Morden of
over 270 homes. These are located in over 50 different local authorities. Some are subject to the nomination rights of the original Service or regimental organisations which donated the funds for the building. The properties in Jersey are subject to residential qualification for the States of Jersey.

The properties are for rental only, unless they are under the Shared Ownership Scheme. Haig Housing does not have any sheltered, residential or nursing homes. The majority of homes are suitable for families and only a small number of properties are suitable for single applicants. You can see the spread of housing in our Location and Property Search.

To be considered for housing, applicants must have a British Armed Forces connection and be in housing need. Applicants for the Trust’s Shared Ownership Scheme and the Special Needs Housing are considered on a case by case basis. If you are interested in the Shared Ownership Scheme, please visit the Special Needs Purchase page to see if you are eligible.

Applications are assessed using a points system which combines Service Points and Need Points. Priority is normally given to those with greatest need except where this would lead to unsustainable tenancies, inappropriate use of the housing stock or unstable communities.

For full details, please download our A Guide to Tenant Selection & Property Allocation help sheet.

History

Douglas Haig Memorial Homes, known as Haig Homes, was established as a Charitable Trust in 1929 as a memorial to Field Marshal Earl Haig of Bemersyde KT GCB OM GCVO KCIE in recognition of his work to highlight and solve many problems facing ex-Service people and their families. He was particularly concerned with the plight of those disabled during their service in theatres of War and the difficulties created by this in their civilian lives. The Trust had two main periods of expansion in the 1930s and 1950s with further housing added during the 1990s and 2000s.

The Trust also incorporates the Housing Association for Officers’ Families (HAOF), established in 1916 by Mrs Willie James. HAOF and Haig Homes amalgamated in 1995.

Play the Coming Home Lottery and you could win up to £25,000 every week!

You have a 1:64 chance of winning a prize each week and you’ll be helping support our wounded heroes because every time you play. 50p of your £1 entry helps fund specially adapted houses for severely injured and disabled Service and ex-Service personnel.

Lottery

How it works

For just £1 per week, you will be allocated a six digit lottery number which will remain yours for as long as you wish to keep playing. You can purchase more than one entry if you wish. Every Saturday, the lucky winners are drawn at random and prize cheques are issued directly to you, so there is no need for you to claim. You must be 16 or over to enter.

Winners have to match 3, 4, 5, or all 6 digits of the winning number in the correct place in the sequence.

• 3 digits in the correct place WIN £5

• 4 digits in the correct place WIN £25

• 5 digits in the correct place WIN £1,000

• 6 digits in the correct place WIN £25,000

How do I join?

You can sign up online here and then choose how to play and pay. You can choose to pay through direct debit or by using your credit or debit card. Our lottery is managed by independently by Unity Lottery, and you can check all the rules and regulations here - www.unitylottery.co.uk

Download lottery entry form

You can download our lottery entry form and send it freepost to the address on the form.

You can also request an application form to be sent to you through our enquiry form or phone 020 8685 5787.

Once you have your form, follow these 4 easy steps

  • Step 1: Complete your personal details – we need this so that we can contact you if you win!
  • Step 2: Select the number of lottery entries you wish to purchase per week
  • Step 3: Complete the payroll form or the direct debit instruction
  • Step 4: Return to the Freepost Address below

NOTE: If you wish to pay by cheque please make your cheque payable to ‘Unity Lottery’. The pricings are £1 for every week you wish to play e.g. £52 for one year.

Complete the personal details on the form and send both the cheque and form to the Freepost address:

FREEPOST RLZR - GSYJ - KSZA

Coming Home Haig Housing Trust Lottery

Barrow-in-Furness

LA14 2PE

We will take care of the rest and notify you of your lottery number.

If you have any queries, please call the Unity Lottery hotline on 0370 050 9240

Lottery leaflets are available from Haig Housing Trust, Coming Home Lottery, Alban Dobson House, Green Lane, Morden Surrey SM4 5NS.

Since 2011, Coming Home has housed well over 50 deserving ex-Servicemen and their families. Adapting properties to fit each individual case, we have been able to help with the veteran’s transition into civilian life and helped them to adapt to their life changing injuries. We are immensely proud of their sacrifices and stories - please find below the profiles of some of the ex-Servicemen we have helped.

Our aim is to raise £20m to help seriously wounded Service and ex-Service personnel still coming through their rehabilitation process. Since the launch of the campaign in 2011, we have raised £4,199,000. This amazing figure has been arrived at through the generosity of people like you, Help for Heroes, the Soldiers’ Charity, the funds received from the ceramic poppy installation at the Tower of London and many other organisations, events and individuals. With these funds, we have managed to provide specialist help and housing to well over 50 deserving heroes.

This is your chance to help us do more.

Make a donation

Every donation helps us to provide adapted housing for Service and ex-Service people in serious need due to injuries and disabilities. If you are a UK taxpayer, you can Gift Aid your donation and help even more – we can reclaim 25% tax on the amount you’ve given. Please download a Gift Aid Form. If you’d like to do your bit to help, here’s how:

Give online

If you would like to donate online, please visit our Just Giving page or make a payment through PayPal.

Online banking

You can also make a donation straight to Haig Housing Trust through your own online banking using the following details:

• Account Name: Haig Housing Trust Fundraising

• Sort code: 206759

• Account no: 03345440

Barclays Bank plc, 50 Pall Mall, London, SW1A 1QA

Give us a call

Simply call 020 8685 5770 to make your donation by debit or credit card

Donate by Text

Text SEPT16 £10 (or any amount you want to donate between £1 and £10) to 70070

Donate by standing order

Regular donations really help us know how many wounded nad disabled Service and ex-Service people we can commit to helping.

If you would like to donate by standing order please call: 020 8685 5787

or email: enquiries@haighousing.org.uk

Give by post

Send with your donation to the registered address for Haig Housing Trust:

Haig Housing Trust

Alban Dobson House

Green Lane

Morden

Surrey

SM4 5NS

Cheques should be made payable to Haig Housing Trust

Please include a Gift Aid Form which you can download here.

Give a gift in your Will

Leaving us a legacy in your will means passing on the gift of a better quality of life for injured Service and ex-Service people. Anyone over 18 can make a Will. You can bequeath a specific amount of money or what remains of your estate after you’ve looked after family and friends.

If you’d like to leave a legacy, please call 020 8685 5787 (Mon-Fri 9am – 5pm)

or email: enquiries@haighousing.org.uk

Haig Housing’s Fundraising Codes of Practice

Haig Housing Trust (which includes its Coming Home fundraising campaign) is a member of the Institute of Fundraising and The Fundraising Standard Board and, as such, follows their Codes of Practice which represent the standards currently set for fundraisers in the UK. Haig reports annually to the IoF.

Following the Etherington Review of Fundraising Self-regulation, a new self-regulator will take over responsibility for regulating charity fundraising from the existing self-regulatory bodies. It will have a strong relationship with statutory regulators, a significant set of sanctions and ownership of the code of fundraising practice.

Coming Home is Haig Housing’s charity fundraising campaign. The money raised through the campaign is used to provide specially adapted housing and support for injured ex-Service personnel.

Coming Home has the full support of Bryn Parry, the co-founder of Help for Heroes. Bryn said:

Our task is to fix up these brave young men and women so that they are capable of leading the rest of their lives. That’s where Coming Home comes in, by providing them somewhere appropriate and decent to live.

Coming Home takes over where Help for Heroes finishes

Haig Housing is one of two strategic partners of Help for Heroes.Through this partnership, Help for Heroes highlights cases that require specially adapted housing and refer them to us as the specialists in housing for Service and ex-Service people. Specially adapted homes cost £150,000 to £300,000, depending on location.

Many badly injured ex-Servicemen have already been provided with a home for life through Haig Housing Trust and the Coming Home campaign. Read their stories and see how your donation will make a huge contribution to people’s lives.

Property is an expensive business - please support us by making a donation now.

Finding suitable accommodation after you leave the Army can be a long and difficult process. We understand this so we would like to help with your transition by giving you as much useful information about our services as possible. Our website offers a wealth of information regarding our application process and services however if you have a particular question, please use this form to ask.

For example, you may use this form if you are due to leave the Force over the next few years and need to find out your options in terms of civilian housing.

You can also use this enquiry form for any questions you may have about applying for general rented housing.

If you are interested in the Shared Leasehold Scheme, please use this form to register your interest. Before you submit your enquiry to the Operations team, please ensure that you have read the Shared Ownership Illustration.

In your enquiry for the Shared Leasehold Scheme, make sure you include the following information:

  • Your service details (Rank, Corps/Regiment, Service No., Date of Enlistment)
  • Spouse or partner’s details if applicable (include contact numbers and email address)
  • Details of your dependants if applicable (include age, whether living with you full-time or not, their relationship to you and their education and/or employment status )
  • Date and nature of the injury you sustained whilst in service
  • Prognosis (if known)
  • Date of Medical Board and Discharge from DMRC and HM Forces (if known)
  • AFCS and Insurance Payments (received or expected)
  • How you would like Haig Housing to help you.
  • Preferred Area of Living

THIS FORM IS NOT AN APPLICATION FORM. If you wish to apply to apply for general rented housing, please access the full application form through the Apply Now tab.

Thank you for your interest in applying for housing with Haig Housing Trust!

Before applying to the Trust, please make sure you are eligible to apply to us. To do this, please read the Guide to Tenancy Selection and Property Allocation help sheet.

The main eligibility criteria are that you must have a British Armed Forces connection and be in housing need.

If having read the guide, you think you are eligible to apply to us, please complete EITHER the online application form or download a paper copy of the form. If you choose to submit a paper application, please return it to Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS.

Whilst filling out the application form, make sure you have referred to or downloaded the following three documents:

To begin your application form, we ask that you register for an applicant account. We ask you to do this so you can have the ability to save your partially completed form and continue it at a later date. You will have 8 weeks to complete the application form from the date of your account registration. If you have not submitted your application form within 8 weeks, your application will be cancelled and you will need to start again.

As part of your registration for an applicant account, we ask for your National Insurance number. As a number that is unique to yourself, we ask for this information to ensure that no duplicate application forms are submitted and to ensure that your application is accessed by you only. This information will be stored securely in accordance with the Data Protection Act 1998.

We are aware that this is a long form however it is important that you should answer all of the questions relevant to your application and read all sections carefully.

You do not have to send in any supporting information at this stage. If you are accepted on to our Housing Register and shortlisted for one of our vacancies, you will be sent a further form and asked for information to support your application e.g. details of income, proof of your right to rent, proof of service in the Armed Forces.

If you require any assistance whilst filling out this form, please use the help sheets above or contact the Housing Options team on 020 8685 5777.

APPLYING FOR VACANT PROPERTIES: On the front page of this website, there is a tab which advertises a new function for the website whereby an applicant can apply directly for vacant Haig properties. This function will be available to use by July 2017 and will coincide with the introduction of the new Tenant Portal.

Haig Housing Trust’s Shared Leasehold Scheme enables badly wounded, disabled or seriously ill Service and ex-Service personnel whose condition is Service attributable to become shared leaseholders of a suitable property. The scheme mainly assists Servicemen and women in receipt of compensation and/or an insurance payout.

Unfortunately since the Iraq and Afghanistan wars, there has been an increase in applications for housing with specific adaptations for disabled and injured Service personnel. It is a challenge for local authorities and other organisations to accommodate applicants in existing properties as the properties they have may not meet the veteran’s specific needs in terms of geographic location or appropriate adaptations. Haig Housing can focus on finding solutions to meet these specific needs and has, as of December 2016, successfully helped 50 veterans with challenging housing problems.

The scheme enables qualifying beneficiaries to:

  • be housed in a suitable property in a location close to family and friends
  • acquire a property whilst still serving but before final AFCS/insurance payments have been received, to allow essential adaptions to be completed by the MOD before discharge
  • acquire a suitable property before they have sold their own unsuitable property

    If you have been seriously affected by an injury sustained whilst in HM Forces, our Operations Team would like to hear from you and offer any help they can. Please send the team an enquiry through the I Have a Question form and follow the instructions carefully.

    To ensure you are eligible for our Shared Leasehold Scheme and to gain a better understanding about what the scheme offers, please read the Shared Ownership Illustration document before sending your enquiry.

    If you would like to find out more about how the scheme has helped our veterans, please visit Our Heroes page.

    Haig Housing offers their rental housing stock to any ex-Service personnel, whether single or with family, in housing need at any point in their civilian life. If you would like to find out about your eligibility, please read our Guide to Tenancy Selection and Property Allocation help sheet.

    After 100 years of development, Haig Housing now owns over 1,500 properties across 50 estates which can be found all over the UK. The properties are a mix of family sized houses, and smaller houses, flats and maisonettes. Each estate is managed by a Housing Manager alongside a Grounds Maintenance team who ensure the communal areas are kept in a good condition. Although more mature applicants are welcome to apply for general needs housing, Haig does not offer sheltered, residential or nursing homes. Many of the properties either are, or can be adapted to be, suitable for those with disabilities.

    If you are interested in applying for a general needs property, please go to the Apply Now page.

    We also understand that no case is the same and you may require more information or assistance than is offered on our website. If you are interested in the Trust’s properties but cannot make an application at this time or have a specific question which affects your application, please fill in our I Have a Question enquiry form and our enquiries team will be happy to help.

    To find out more about where our estates are located, please use the Location and Property Search.

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    ​Coming soon…

    Welcome to our new website, tenant!

    Alongside a new and modern design, the website will create a more interactive and informative online platform for you, the tenant, to benefit from.

    By July 2017, you will have the ability to register for an account with our new Tenant Portal. The aim of the portal is to make managing your home and your relationship with the Trust much easier. Through the Tenant Portal, you will be able to:

    • Register for a Tenant Account
    • Pay rent or make other payments online
    • View your rent account
    • Report a repair
    • Request transfers and mutual exchanges
    • And much more!

    Over 2017, we will be constantly developing what services the Tenant Portal can perform and offer, with your housing needs at the forefront of the project. Once the Portal is ready to use, we will write to you with instructions on how to get started with your online account.

    In the mean time, you can report repairs and make your payments in the following ways:

    Reporting a repair:

    You can report a repair in the following three ways:

    • Telephone: call 020 8685 5777 and chose Option 1 for the Repairs department
    • Email: email the issue through to repairs@haighousing.org.uk.
    • Letter: please mark for the attention of Repairs at Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS

    When reporting a repair, please have the following information available:

    • Your name, address and flat/house number.
    • A full description of the problem and what you feel may be required.
    • What has caused the problem and whether it is causing damage.
    • Details of how you can be contacted to make an appointment such as your work, mobile or home telephone number.
    • A day when you can be, or are regularly, at home and any times when you are not available.
    • Photographs by email or post if possible.

    For more information, please read the Reporting Repairs: Our Policy help sheet.

    Paying Your Rent:

    The methods of payment are determined by the Trust and, other than tenancies in Scotland, include the following:

    • At a Post Office counter using the Trust’s Rent Payment Card which records your payment on its Girobank Account.
    • Banker’s Standing Order - paying monthly in advance.
    • Online using BillPay.
    • Send cheque to Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS on monthly basis. Please mark to the attention of the Income Team.

    For more information, please read the Rent Information help sheet.

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    Coming soon…

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    If this is the first time you have used this service, follow the instructions below. If you have already registered, go to Santander’s BillPay Service - www.billpayment.co.uk

    How to Use BillPay Service to Pay Your Rent Online:

    Before You Begin

    You will need a working email address and your tenant reference number (this can be found on the top right hand side of your rent statement)

    To Register:

    Go to www.billpayment.co.uk and click on ‘REGISTER’ on the left hand side.

    Read and accept the terms and conditions.

    Enter your personal details by following the instructions on screen, then click ‘SUBMIT’. All items marked by * must be filled in.

    You have now registered.

    Creating an account for Haig Housing

    Before you can pay your rent, although you have registered, you have to tell BillPay who you are going to pay and what it is for. Follow these steps to create an account for Haig Housing:

    Click on the ‘Payment Profile’ button (or, if you have moved away from the registration page you will find this by clicking on ‘Change your details’ on the left hand side which will lead you to ‘Payment Profile’)

    Click ‘Add new Account’.

    Choose ‘Company Name’ then click on ‘Search’.

    Choose Haig Housing then click on ‘Search’.

    In the blank box under ‘Select bill to pay and enter Customer reference code’, enter your tenant reference code and click ‘Add new Account’

    You now have Haig Housing in your payment profile.

    Making a Payment

    Log in by going to www.billpayment.co.uk and enter your email address and password.

    Click on ‘Pay a Bill’ on the left hand side.

    Enter the amount to pay and your card details etc. then click ‘Continue’

    Check the payment details are correct then click ‘Confirm Payment’

    Print off the next page for your records and BillPay will also send the receipt for your payment to the email you provided.

    If you need any help, please contact your Income Officer at Alban Dobson House on 020 8685 5777. BillPay may also be able to help through the FAQ section on their website or through their helpline - 0151 966 2105 (Monday-Friday: 8.30-5.30)


    Coming soon…

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