The following privacy policy is provided by Haig Housing Trust (ICO Registration No. Z2782044) and governs the privacy of those people who choose to access this website (www.haighousing.org.uk).

Personal information is deemed to be any information that can be used to identify you such as your name, email address, postal address and telephone number.

To ensure your personal information is protected, our privacy policy will articulate the different areas where your privacy is concerned, the obligations and requirements of both the user and the website owner alongside how the website processes, stores and protects your information.

The privacy policy combined with the Terms and Conditions encompasses the user’s full agreement in regard to the use of this website.

We may amend this policy at any time in the future so please check this page regularly for any changes.

Website Privacy:

The website and its owners promise to be vigilant in ensuring the privacy of their users and will use reasonable efforts both from a technical and operational perspective to achieve this.

Through your use of the website, Haig Housing Trust will assume that you agree with the privacy policy. If you disagree with the privacy policy, please stop using the website immediately.

Information we will collect:

In operating our website, we may collect and store the following details:

  1. Details of your visit to our website and the resources you have used to access it (e.g. IP addresses, geographical locations, browser types and versions, operating systems, referral sources, lengths of visits, page views and navigation paths).
  2. Registration information (email addresses and National Insurance details)
  3. Information you provide to send online form enquiries (name, address and telephone numbers)
  4. Financial information relating to transactions carried out between us on the website such as donations and merchandise purchases (bank and other financial details).
  5. Any other relevant information provided to us in your correspondence with the Trust.

If it is unclear why we need your personal information, we will always provide a concise explanation on request. Your information will not be used for any other purpose other than those relevant provisions contained within the Data Protection Act 1998 or at the time of contact.

All information we collect is protected under this privacy policy.

Use of your information:

Once we have collected the information detailed in the previous section (1-4), it may be used in the following circumstances:

  1. Internal research and training.
  2. To assess your eligibility as a new applicant to be accepted onto our housing register.

Nevertheless, there will be limited staff access to your information. The employees who have access to your infromation have a full knowledge of and are responsible for the enforcement of the Data Protection Act 1998 within the company.

Storing personal information:

All personal information submitted to the Trust through the website is held in a secure server in the UK to prevent loss, misuse and alteration.

Nevertheless the secure transmission of information over the internet cannot be guaranteed and we advise that our visitors submit information using their own discretion.

Updating personal information:

The Trust expects to receive accurate information from our visitors and to be updated when their personal information has changed.

In order to update or change your information, please call the main switchboard on 0208 685 5777 or send an email to our Support Services Office.

Use of Cookies:

Cookies are data files that are stored in your computer’s hard drive and keep records of your visit to a website.

The data files collect statistical information that allows us to understand how our visitors use the website and how to improve our services.

Cookies do not harm your computer and do not collect confidential or personal information. The information collected usually expires within 30 days and if it is kept longer, it is held within our secure server.

However you do have the right to refuse cookies. If you wish to deactivate the cookies, go to your browser’s Help tab and the instructions can be found there.

WARNING: If you disallow the use of cookies, some functions on the website may not work therefore your use of the website may be restricted.

Our website includes links to 3rd party websites that also use cookies. Haig Housing will not be held responsible for their use of cookies.

If you require more information about cookies, please follow this link: https://allaboutcookies.co.uk

Disclosures:

Haig Housing Trust will never sell your information to third parties however your information may be shared with our trusted company partners if they have a need to know it. This includes other reciprocal charities and service providers of the Trust.

It is our policy that we will only disclose your information to groups outside of those mentioned above if required to by law.

Social Media:

All communication, engagement and action undertaken through social media platforms are subject to their own terms and conditions.

We will never ask for personal information through social media platforms.

As an insecure means of communication, we ask our visitors to use such sites with their own discretion.

Access to Information:

Under Section 7 of the Data Protection Act 1998, you have the right to request personal information held about you by relevant organisations. In line with this Act, we may withhold some of your information to the extent of the law.

When requesting your information, you may be subject to a £10 fee (the fee set by the law at the time of writing).

If you require more information, please write to:

The Corporate Director, c/o Alban Dobson House, Green Lane, Morden, Surrey, SM4 5NS or send an email enquiry through the Send Email page.

Independent Advice:

If you would like to seek independent advice regarding our privacy policy, please contact the Information Commissioner’s Office:

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Phone: 01625 545 745

Fax: 01625 524 745

Email: mail@dataprotection.gov.uk

Website: www.ico.org.uk